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November 2023 by Sam Brown
I love this bank! They are fast, efficient, and reliable. I had a great experience with Peyton in particular, she was very knowledgeable about account services and assisted me with choosing the right credit card. Thank you so much for making my experience quick and easy!
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November 2023 by Shannon Calhoun
The only reason I gave one star so I could warn others. Never behind on my car loan, still take my whole paycheck every 2 weeks and apply it to my car payment. Been 8 months now, calls, emails, and countless hours of missed work so I could have them put my money back into my checking account only for them to turn around and do the same thing less than 24 hours later. Your money is safer, on the front seat of an unlocked car.
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November 2023 by GT6 Finance
I have banked here for a few years and have always been very satisfied with all their help! Brandon Sabin was extremely helpful with a few loans I needed and the whole team is always ready to help
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November 2023 by Rich Clow
I have done numerous car loans for myself and my kids through Brandon Sabin, and it has always been a great experience and they always have very competitive rates.
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November 2023 by Scott Boone
Worked with Bryce on a loan and he was awesome. Would highly recommend this bank to anyone!
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November 2023 by Nick Curiston
Wow the service I’ve received at this branch is incredible! Always smiling faces when you walk in and Nate is the greatest!
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September 2023 by shelly norton
Reported fraud on my checking account they closed my card don’t but still made me responsible for charged I didn’t authorize maybe u can afford to loose 150 but that’s a lot of money to someone working part time they basically made me feel like a lier and a thief looking for a new credit union
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August 2023 by Jill Hodsdon
I have been a mbr of First United Credit Union for about 15 years. I have had 2 car loans, checking , savings & a credit card. Also my payroll direct deposit has been with FU for at least 2 years. As well as direct deposit for my tax refunds.I was offered to add an overdraft protection to my checking account about 1 year ago. I have taken advantage of the overdraft often by withdrawing the overdraft max amount, paying the $35 fee and when my dd comes in, overdraft is paid in full.Most recently First United cut off my overdraft protection and closed my account stating I am abusing the overdraft protection and not using it for it's purpose.The manager that I spoke to has seen me in the branch several times while withdrawing money. I have even said "hi Matias" with a friendly return of "hi".Not once did anyone say to me I was doing anything inappropriate. Not the loan dept, not the manager, not a teller.I am extremely unimpressed with your customer service. Good customer service would require a conversation, a letter, some type of personal communication.For this reason, I do not recommend the Grandville, MI location.Jill
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May 2023 by Jules VanHorn
Brandon Sabin at First United Credit Union is great to work with. Not only is a super nice guy he also truly helps you figure out the best path for your financial needs. He's quick to respond to all your questions and explains things in terms that are understandable. I highly recommend him and First United CU for any of your loan or banking needs!
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March 2023 by Matt
I can't ask for a better people that can make a negative into a positive like Brandon Sabin the Man is a credit to humanity he has incredible patience and and is great person besides you won't find a nicer person thank you for all you do
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January 2023 by Keith “Blaze” McLennan
First rate customer service.Come here instead of the corporate banks.These people will help you and treat you like a person instead of another number.Really great auto rates too!
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December 2022 by Bryce ploegstra
Brandon Sabin help me and my wife refinance. He listened to and was very responsive to what we were looking for. I would recommend First United Credit Union to anyone looking to refinance or even bank with them. Thanks for all your help.
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December 2022 by Nick Smith
I have been banking with them for 6-7 years now and by far the most amazing credit union I’ve ever had very very friendly and quick response to any question I may have. Great job to all of the staff!! Five star all the way
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December 2022 by Jade Steven
I had a loan with them but everyone in the bank with a exemption to a few are just better than anyone they lay eyes on. And if you read this and think its a assumption… don't come off that way. But they oulled money out of my account one month then the next asked for the account numbers again… stating you never had them in the first place, Sounds weird when coming from a bank. Also doesn’t make sense why Bryan is snotty and rude and doesn’t even know the person on the other side of the phone weridddd how a quick conversation can just make you feel so belittled… maybe its all bankers ??♂️
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April 2022 by N L.
They will nickel and dime you for every single thing. Their team is terrible at communication and telling you when you are going to be charged a fee. The employees themselves are nice but dealing with the branch manager is a pain. Also, when I got my loan through Brendan he gave me a five dollar gift card to Bigby to leave a positive review and they probably still do that or something similar. I never left the review because it would feel disingenuous but I wouldn't trust any positive reviews about them.
