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February 2024 by Tina Brakic
Friendly staff, great craft selection.
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January 2024 by Jeff Steenholdt
You're better off digging thru the carts in the walkways still full of shipment, then trying to find something on a shelf. You're also better off googling something in store than trying to ask anyone there. One manager was speaking loudly to another employee complaining about work drama, and when that happens aisles apart, it just makes everyone uncomfortable. The store is an absolute disaster. If something actually makes it to a shelf, it's more than likely not in the right spot. There are tripping hazards all over the place with boxes and products all over the floors. It also looks like the floors haven't even been swept in weeks but it's probably been longer. The other nice apart about this store is that it could be an hour from closing and they will greet you at the door to tell you they're closed. I'm really not sure why I went back. I won't make that mistake again... I've grown up near the location in kalamazoo and always thought it was a great store and great company, but I've got my doubts now.
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December 2023 by Kim S.
James the Manager was amazing. I was looking for a $30 item for my daughter for Christmas and he went out of his way to find it for me. Not a big sale to say the least but he treated the process like it was. So kind and helpful to dig through several boxes that were just delivered. Going to extra mile and with a smile is so rare these days. Much appreciated James! And the other associates were great as well. One offered us a seat while we were waiting. Multiple associates asked if we needed help. Thank you for the great customer service Team Grandville!
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December 2023 by Nancy Grevenstuk
Didn't have item that was said to have on the Internet. Shelves were empty. Had trouble finding what I was looking for and there was no one to ask for help. The person at the cash register was also was not knowledgeable
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November 2023 by Mary starr
I think JOann is going out of business. Very little inventory. Nothing of interest to paper crafters.
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October 2023 by Andrew Anderson
I typically don’t leave reviews but this Joann’s is a mess. Every single time I’ve gone for the past few months (and I’m in this store frequently) the aisles have been full of boxes, shelves have not been stocked and are a mess, and there’s never anybody around to help. Been hiring for months but still seem to be drowning and understaffed. The employees I have seen around have been wonderful and helpful, but I find myself avoiding this Joann’s and driving the distance to other locations instead because the experience is so miserable.
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October 2023 by Moriah Rood
Don't bother asking for help. We asked for help and were told no one could help us. 10 minutes later there was an employee helping someone else. When we asked for help, that same person told us they already had someone they had to help next. Apparently there was someone to help, but they couldn't bother to help US.
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October 2023 by Sherri Rettelle
Had everything I was looking for and it was all on sale. Got out of there for less than 20 bucks. Love it
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September 2023 by Erin Paul
Joanns is my go to craft store. Employees were super helpful. Clearance prices aren't what they used to be, but still some really good sales.
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September 2023 by Debra Hill
I was really impressed with the grandville staff. Young hard working. Very helpful. Take their customers very seriously to assist and make our projects workout. Thank you.
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July 2023 by Cheri Fraaza
Had a very “snotty” young girl cut my fabric. She was rude and short with me. I was going to report her to the manager, but never saw her in the store. So thought I’d tell the person checking me out, but it was her and she was even more rude. Won’t shop there again. 6/20 23
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July 2023 by Mikki Fullerton
Had a decent selection of the Perler beads we went looking for, and the checkout staff was efficient and friendly.
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July 2023 by Olivia Hook
Horrible management, lack of compassion towards staff. Customers seem to be an issue, but they are what drives the business. Managers do not want to be seen with customers, instead they hide from customers and their staff
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July 2023 by Google user
Had a very “snotty” young girl cut my fabric. She was rude and short with me. I was going to report her to the manager, but never saw her in the store. So thought I’d tell the person checking me out, but it was her and she was even more rude. Won’t shop there again. 6/20 23
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June 2023 by EA Productions LLC
I tried to shop the old fashioned way instead of buying online, but unfortunately, I couldn't get any help.
