-
March 2024 by Dan Carpenter
James Tebo fixed my watch for me. He had also help my wife and I out a lot. We shop at Kay’s all the time and can’t wait to go back
-
March 2024 by Arianna Jones
James Tebo is amazing, super helpful and great customer service
-
January 2024 by Vicky Davenport
Friendly staff and very knowledgeable.
-
December 2023 by J B
These guys are scam artists. We bought a $3000 womens engagement ring and $1000 mens ring. We was charged $177 for the sizing of the rings. And also charged over $500 for some "cherished warranty" that has so many stipulations that there is no way they can honor the warranty in the future we would have to take the jewelry in twice a year for 2 weeks each time for servicing. God help we go out of town and miss just one servicing and the warranty is void. Paul never even told us about any of the extra charges also. Luckily we spotted the charges and got the refund for the spotty warranty. Dont even get me started on their financing. Its just a scammy company all around. And after reading the BBB reviews this is no place for anyone to buy their engagement rings as there are thousands of people on their with the same problems as i had with them. The consumer protection guys let these companies do whatever they want. And i thought Zales was bad. We got 30% off but thats actually the $700 they tried to scam out of us in other ways. Next time im going somewhere else for my jewelry needs never buying jewelry in a mall again.
-
December 2023 by M Walls
They sell broken jewelry and make you come in to fix but said it wasn't fixable. We were told we can have a new one shipped to us and made sure we had the correct address but got a call today that they can't ship it out and we have to come in to get a new one.Update: My husband asked for a refund and the manager said to ship it to us but they're scared it will be stolen so that's why it wasn't shipped to us. Also had a different address on file so we'll see if it actually makes it here.
-
October 2023 by Kayden C.
James was absolutely wonderful in helping my partner and I pick out our engagement ring. We stopped at Kay’s first to get a general idea of what my partner was looking for and his amazing attitude and confidence had us coming back shortly after to design something for us to take home!He was incredibly patient as we went through different styles and colors and in minutes was able to pinpoint something my fiancé adored!100/10, great guy, great customer service!
-
October 2023 by Mel Ruff
Love this store. They go above and beyond every single time, yes every single. Kay is the only jeweler for my family. Period!!
-
September 2023 by Theo Malakowsky
Kay had the best selection of any jewelry store in the area. The staff was very knowledgeable, friendly and relaxing. They didn’t make us feel overwhelmed or push anything on us too hard. I was shopping for a wedding ring and a specific employee, Dakota W. Helped us find the perfect one. They had exactly what we were looking for and I’m so glad I stopped in. Would definitely recommend to anyone looking for jewelry.
-
June 2023 by Abbie Branderhorst
Dakota was awesome!! Helped me find the things I was looking for even though I had no idea how to describe them lol. He’s really good at explaining different things and how to get your jewelry repaired!! I hope Dakota is there when I go to pick up my items :)
-
May 2023 by Angelina Magnuson
This past week my boyfriend and I went in knowing nothing about rings, didn't know what to ask or how to start. Dakota stepped up and herd us and said he would take the lead. Made the ring shopping super comfortable and easy. Showed us many different styles. He switched the subject to my boyfriend and that was unexpected but we didn't know that that was going to be very helpful as well. Because of his help we were able to really know what we truly wanted. Huge shout out to Dakota and his kind, patient and helpful service. I'd definitely come back because of him.
-
April 2023 by Joshua Gross
The staff is amazing and gives one of a kind service! They have a wonderful selection and can help you find whatever you're looking for no matter the occasion.
-
March 2023 by Alex Hacker
Awesome customer experience, James has incredible customer service truly helped make all my dreams come true
-
March 2023 by Anna Sytsma
Ali was super helpful and took care of me. My necklace I have in honor of my mom is special to me and I want it preserved. She helped with just that!
-
March 2023 by Madie Hillen
Ali was awesome, thank you!
-
January 2023 by Sarah Kersjes
The manager, James, at this store is SO helpful! I went into the Grandville store after having a bad experience another close by store and the visit was a 180 from the first. So helpful, so kind, so patient and so easy to work with. We wanted to look at wedding bands and he was very helpful and listened to what I was hoping for. I also wanted to order a pair of earrings and he was helpful with that too. Fast forward a month and a half, I wanted to order another pair of earrings very similar to the first but a size smaller. I had no idea how to find the smaller size and he was so helpful finding my prior order, found the smaller size and gave me all the information I needed to order them. 10/10 would drive the extra 20-30 minutes to come to the Grandville store every time going forward.
