Lowe’s for all of your home improvement needs. Stop by the local Grandville, MI Lowe’s to pick up gardening supplies, check out new appliances and paint colors or try out new patio furniture. The store offers a large selection of items, is clean, and has bright lighting, making shopping a pleasant experience. Customer service at Lowe’s is highlighted by helpful and caring employees. Beth in the paint department was extremely helpful and kind, providing great assistance. Lawn & Garden associate Mike also stood out by helping a customer find a key machine and even getting lift equipment to retrieve an item from overhead, leaving a positive impression. Another memorable experience involved Linda, who provided expert advice on window shades, carefully measuring and advising against purchasing the wrong size, saving the customer from spending money on unsuitable products. Brandon, another helpful associate, guided a customer through finding pantry shelving, asked relevant questions to ensure the right materials, and shared information about savings with MVP rewards. These employees demonstrate genuine care and enthusiasm for their work. While the store has a wide variety of products, some customers find prices to be higher compared to competitors. Additionally, the Lowe’s app needs improvement, as some users report issues with functionality on certain devices, unlike the more reliable Home Depot app. Overall, Lowe’s is praised for its friendly staff, quality assistance, and a well-maintained shopping environment, making it a preferred destination for home improvement projects.
Not enough sales people. Begging for service shouldn't be a standard.
June 2024
Beth in the paint department was EXTREMELY helpful & kind. That's the kind of customer service I wish was present every day, from everyone, everywhere. Great work Beth!
May 2024
We were getting our tire fixed and decided to walk around Lowe's while we waited. Some of the flowers in the garden section were dying, and others were beautiful! Some of the prices in the store are really expensive compared to competitors.
