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April 2024 by Scott Engemann
The food was ok, but the order was not accurate: ordered a butter burger with no onions but it had both regular onions and grilled onions. Went to the counter to have it fixed with the receipt (mistakes happen) and they remade the burger fresh but with regular onions. I said again that there should be no onions at all. The worker said "You said just no grilled onions". I replied saying "No, I indicated that there should be no onions at all but we got the opposite, both regular and grilled onions. No, onions please". She took the burger back and just removed the onions and then slid it back on the counter to me while slamming my receipt down, which was now covered with grease and ketchup. All of this was right in front of who I assume is the manager (wearing a tie). I made sure to speak up by saying loudly "Thank you, I guess."
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March 2024 by Mariann Gonsior
The food was cooked well. However, it took 20 minutes before our order was ready to eat. Probably because there was only one cook and an assistant.The bathroom had a foul smell due to it not being cleaned. I had a lot of gas in my stomach, which made it difficult for me to sleep. I will not be eating there again. ?
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March 2024 by John Laudonio
Restaurant was clean. The food was very good.
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March 2024 by miguel ponce
This is struggle food. Ill eat here if and only if nothing else is around.
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March 2024 by Lukas B
Food was mid and so were the drinks, took 20 minutes for an order to come out, dirty building. Bring back the old Steak ‘n
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March 2024 by Kenjin Czaplicki
Tried to go through the drive through on 3 separate occasions. Each time they said they can’t take my order and I have to go inside. They give me a random excuse every time as to why I must go inside.
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March 2024 by Rome Pelletier
Bathrooms smell like piss. After mopping no signage . It's OK I help with that one.
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February 2024 by danicajhey
I was happy to find a Steak ‘n Shake location. I thought they were all closed. They’ve innovated to continue offering good food at a super affordable price. Now you order yourself and pick up the food. In summary, no more wait staff. I would’ve given the food 4 stars, but what I thought was mayo on my burger was unmelted butter stuck to the lettuce. I guess they didn’t cook it long enough on the bun. But it is a super affordable lunch, and coupled with the nostalgic feelings, I would definitely give this spot another try in the future!
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February 2024 by joseph graham
Person working the drive thru on 2/22 6:59 has a horrible attitude and should be evaluated by
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February 2024 by Paul Vaneizenga
My favorite steak and shake.Kid-friendliness: Very family friendly
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February 2024 by Kelly Gregaitis
The food was great, no exceptions to this. The service, well what can I say. In an atmosphere where no one wants to work, they are doing their absolute best and it worked. Unfortunately, you must order from a digital kiosk, with no human contact, and your order is called out at the counter. Not like it used to be, when they had plenty of counter help, waitresses and busboy's. But like I said I worked, and we got all over our food that we ordered and it was correct and hot. So no complaints. I will definitely be going back. And we went to the Steak 'n Shake on Kenowa in Grandville.
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January 2024 by Michael Courtade
Burger great as always and now the bad cold fries ? to make a good
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January 2024 by Legendary Gast
Always enjoy this place and its even gotten better over the
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January 2024 by Joshua Coffman
Horrible experience. No greeting at all, had to order my own food and had nothing said to me the entire visit other than someone telling me my food was ready and had to walk up to get it. I was the only person in the restaurant but yet I had to do half the work?? Goofing off employees and no one acknowledged I was even in the restaurant. Disgusting excuse for a restaurant and customer service.
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January 2024 by pat Walters
Well I guess the future is here we went inside no hostess or or server you order on a keyosk and go pick up the food at the counter oh and you get your own drinks
