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February 2024 by Daniel Reed
Customer service is really good! Even when I have the most minor problem they are willing to help and that is greatly appreciated. I will add though, the location of T-Mobile on Google maps is in the wrong location. Should update
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February 2024 by Christopher Hinterman
Stopped in because my phone was acting strangely. Maurice and Blake worked hard on it and finally determined it needed the dreaded hard reset. Thanks for walking me through this. Your patience and professionalism is appreciated!
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February 2024 by Gene BERZLEY
Stopped by for Tmobile Tuesday offering and about a fix for my phone.
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January 2024 by Sheri Chartrand
Very friendly staff and fast service
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January 2024 by Jordan Clark
I spent four months trying to get fees that I was wrongfully charged back and ultimately Maurice and their corporate office decided it was better to keep my money than do the right thing. I was told different things from each person I talked to from being told by people on the phone that I can cancel my plan in store and being told in store that I can only cancel by phone. They make it unnecessarily difficult to cancel your account so they can keep charging you. I even got a refund approved (after many hours in the store and on the phone with them) just for them to deny the refund a few days later. I asked to speak to the district manager to try and explain my concerns and what has been happening and never heard back. This place is a scamming business. Go with someone else! Also I fully expect them to reply with a corporate response that ultimately does nothing to solve the issue. Unless it's you giving me my money back, I don't want to hear it.
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January 2024 by Zach VanDuyn
Ray F took great care of me. He explained every part of the sign-up process and helped me understand my bill and what each option would cost. I'd recommend others port over based on the customer service.
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December 2023 by Marcus Freed
Awesome store to get everything needed for T-Mobile. Derek knows his stuff and willing to help you with everything. Getting your phone all set up along with helping you get your watch set up and paired with the phone
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December 2023 by Gabriel Morgan
The staff are great but went there a second time trying to upgrade my phone and no one knew what was going on with my upgrade and why it wasn't going through and I wasted almost 2 and a half hours it was supposed to be final payment and got hit with some charge that appeared outta no where of nearly 8 times my payment then if I pay it off I gotta wait 2 months before I can up grade my phone best part when I was gonna my card got double charged for the transaction and now I gotta wait til the money hits my account after screwing up my smart watch which I'm still paying on id recommend going somewhere else
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December 2023 by Breianna Larink
I needed help switching from a personal account to a business. Mario did a great job! Thank you!
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November 2023 by Antwayn Spencer
“Recently visited the T-Mobile store and I was thoroughly impressed! The staff there are exceptional - knowledgeable, friendly, and genuinely eager to help. They took the time to understand my needs and offered personalized recommendations without any pressure. The store itself was clean, well-organized, and had a great selection of products. The whole experience was seamless, from browsing to purchase. I was particularly impressed with how efficiently they handled my queries and set up my new device. It’s rare to find such high-quality customer service these days. ?⭐️⭐️⭐️⭐️⭐️
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September 2023 by sol rodriguez
Devante showed my daughter, and I excellent customer service:) all the employees were also super professional and friendly.
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August 2023 by Patricia Myers
Fast service, friendly and helpful staff. We were treated very patiently being in our late 60's and not understanding modern technology.
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August 2023 by MD Neumair
Never received discounts promised in store. Tried to fix several times over last 6 months but still nothing. Should not have switched carriers
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July 2023 by Christina Stavrou
Beautiful phone but had no help finding my Instagram username I need
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May 2023 by Bob
Mario, or Super Mario as he is known by in this office, spent a half an hour with me and fixed what T-Mobile phone support has been trying to fix for over 8 months. Thank you so much, Mario!!
