-
November 2023 by Claire H.
I am actually about to fucking strangle someone. This review is not specific to this particular Walmart location; it is directed to all Walmarts. DO NOT SHOP WITH THIS COMPANY. They don't value they're customers whatsoever. They're online orders are scams, and they're customer service team is total bullshit. Here's the deal: I placed an online order for a car part to have it shipped to my house. I was SUPER hesitant to order something off Walmarts website considering all that I've heard recently in the news, on social media, and from friends and family about Walmart online orders being scams. But this part was a name brand, and Walmart was one of the only places that had exactly what I needed. So anyways... I ordered it against my better judgement. A few days later, it said that my part had been delivered. I went to check my porch and mailbox and there was nothing. I went back into the app to check the status of my order; it said that my package had, in fact, been delivered....to a guy named William in Anchorage, Alaska. I was like, 'Well shit. That's great and all, but my name's not William, and I live in Michigan, not Alaska.' I verified that I had entered in the right shipping address (and i had). So I was like, 'Ok. This sucks. But I'm sure they can refund me.' So I called their customer support line and, after waiting on a VERY long hold, finally got to speak with a representative. She was decently polite and offered my a coupon to spend $25 and get $10 or something like that. I was like, "Well yeah that's awesome but I really just need my money back." She explained to me that when packages are delivered to the wrong location, they can't be refunded until 48hrs after the initial delivery time. This is obviously stupid because there's no way a package from Alaska is going to magically appear one day on my front porch in Michigan, but I knew that this was beyond the representative's control and so I thanked her for her help and went back to my own business. Now here's what really irks me. The package was 'delivered' on Wednesday at 4:30pm, so 48hrs later would be Friday at 4:30pm. So anyways, I called back to the customer service line at that time. After waiting on hold for 45 minutes, I spoke to a less-than-pleasant representative that told me she couldn't refund my order because it hadn't been 48hrs (even though it had been well past that point). I tried explaining that to her but she continued to insist that she couldn't refund my order until Saturday at 8pm. Great. Because sitting around the house on hold for a customer service line is exactly how I want to spend my Saturday night. At this point, I'm not even sure if Walmart is ever going to refund my order. Bottom Line: DO NOT ORDER ANYTHING FROM THIS BUSINESS. Everything you've seen about it being a scam is 100% accurate. You're never going to get your stuff and, from the looks of it, you may never get your money back either. Save yourself the headache by shopping elsewhere.
-
May 2023 by Rebekah R.
Over 3 weeks ago, I placed a custom cake order for my 21st birthday to be picked up 5/26 10am. At 7:05am on pick up day (day i'm making this post) I got a text saying my order was canceled with no reasoning. So 3 hours prior to pick up they cancelled my order. I was told I could come in and get a gift card for the amount of the cake but they couldn't do anything about it because they didn't have a cake decorator.
-
August 2022 by Robin M.
I had a pick up Oder. I picked it up on Sunday after church and before I had to meet family for lunch. I ran in to pick up fresh cut fruit. After arriving home I washed the fruit to arrange it on a tray. It was all rotten. The pineapple was rancid. The strawberries looked good on top and the Mellon was all mushy. I tried to call Walmart. How frustrating no one would pick up the phone in any department. NO ONE I do not advice you to buy any fresh food from The Grandville Walmart existing your money
-
July 2022 by Reggie M.
Got off work after 14 hours and decided I'll go pick up my package. I checked in at 9 at this location waited over 10 mins nobody comes. Then one employee comes out looks at my car does a full Uturn and goes back in so I'm thinking maybe he wanted to make sure I was there nope. At this point it's 9:15 so I wait a little longer now it's 9:30 I get out my car go in and the guy that came out was sitting in the pick up area playing on his phone. So I asked is pick up close he says no I'm like well I been sitting out here for over 30 mins he just looks at me and raised his eyebrows I'm like can I get my package. So walks away another worker asked for my name and got my stuff for me idk the rude guys name but he needs to be talked to.
-
January 2022 by Claire F.
I was shopping with my 92/yo grandfather, who needed minutes added to his track-phone, we asked John in the technology department for some help. He refused and was beyond rude. We simply wanted him to walk us through how to do this ourselves, but told us that he was not able to do it "for us" which is not what we were asking for. I made it clear multiple times that I understood and respected that, but just asked that he walk us through it so we are able to do this ourselves. To which he said in a very demeaning tone " you can do it yourself it's your phone." I was beyond disgusted with the way that this man was speaking to us. Quite frankly, John gave us horrible customer service, and should not be working in a department such as customer service. He was rude and nasty.
-
June 2020 by Krystal R.
This walmart is an absolute joke, for one parking is cramped and very small. People everywhere trying to find a spot, and people parking in the pick up lanes that are designated for fast pick up. The inside is no better, nothing is organized and stuff was placed everywhere. Just a serve lack of caring.
-
March 2020 by Andrew S.
Definitely a solid place. I have consistently driven from Holland to go there if I needed certain items because the one in Holland is just really really disorderly and nasty, and the employees treat customers like they're idiots. Grocery pickup was super speedy, and they were super friendly and communicated extremely well. I was on my way in probably 3 minutes after I pull in. Store is clean, employees are actually helpful. This is a good store here in Grandville. About 30 minutes away from the Haworth plant exit (for those in Holland who wouldn't mind a bit of an extra drive).
-
June 2019 by Valerie C.
The produce is awful at Walmart its like the lowest quality available. Ya sure their prices are a lot lower than other places but at what cost to the consumer. Seems like everything in this Walmart is low quality. The staff is extremely rude and they literally only have one lane open in the whole store anytime I am in there it's getting to be a bit annoying that I can't get my shopping done in less than 2-3 hours because of how slow it is there. I won't be returning.
-
October 2018 by Pomeroy P.
We usually shop there in the wee hours before/after work. Every-time...a kind greeting, and kind assistance when asking for help. This Walmart is very clean & tidy. Everyone, even in the very late hours of the night is simply wonderful..apologies for not noting the names of the staff. These employees are a credit to this Walmart.
-
April 2018 by Kat V.
Terrible staff. Employees are consistently rude and will make sure you feel unwelcome. I hate checking out of this location because I either have to deal with someone's horrible attitude at the register or while they fix the self-checkout that always breaks. I don't want to be there either, but I don't take it out on other people. Not worth the headache to save a few dollars.
-
December 2017 by Bill B.
Slowest check out ever, five lanes open. One woman working the line has taken over ten minutes for one person
-
May 2017 by Colette M.
Every time I go to this Walmart they are extremely helpful and nice. Honestly they always have someone on registers which makes getting out of there even faster. I'd also like to say whenever I have a question about my MoneyCard their team is always on the ball with the answer. I went there recently to cash my check and buy some flowers for my mom and grandma as a late Mothers Day present. The girl told me if I wanted I could deposit my check on my card and still get some cash from my check without it all going on to my card. Then, I went to the gardening center and they had a beautiful selection of hanging flowers that weren't dead or overly expensive and the gentle back there was super helpful because I couldn't reach one of the hanging plants and got it down for me.
-
May 2017 by Sara S.
love this walmart by far the best one in this area. always clean, employees always willing to help.
-
August 2016 by Monica K.
I know Walmart always has a bad rep, but I checked online first to see if they had what I needed and it said it was in stock. We went in and it wasn't there so I asked someone if they could check. They told me, "if it's not where it should be then we don't have it." I asked nicely if they could double check in the back and the lady said, "I know we wouldn't have it back there." I've worked in retail for 4 years now, and that is extremely poor customer service. I tried to call another location to see if they could check for me, and I was on hold for 5 minutes. The operator kept picking up and asking who I needed to talk to and finally helped me out after 10 minutes of waiting. I don't know why I keep shopping at Walmart when I could just go to Meijer. I wouldn't tell anyone to shop here unless it was a quick in and out.
-
July 2016 by Debbie B.
I know Walmart gets a bad rap overall, but I have to give a big thumbs up to most of the folks who work at this particular Walmart. Most of the store employees are very friendly and helpful. The store is very clean and organized. I have only had 2 cashiers in the past who probably should not be working in customer service, but may be better suited for factory work. I shop here on a regular basis. Ok, so I have been here 3 times this week to pick up bags of mulch. I've purchased 8 bags each time. The 1st time a woman in the garden center came out to help me. The last 2 times there were 2 young men, who are Walmart employees, just standing around inside the store, knew I was getting mulch & NEVER offered to help!! I stopped going to Fruitbasket Flowerland because NO ONE helped me load bags & bags of mulch!!! So, the stars went from 5 to 2!! Get with it guys in the garden center!!! You aren't getting paid to just stand around!!!!