-
March 2024 by Erica Szymanski
My daughter was very happy with her bike and told me the guy that was helping us very nice.
-
February 2024 by Tom S
Excellent selection of products and accessories. Exceptional service and follow-up.
-
February 2024 by Shelby Sloan
Eddie was super helpful and informing me about bike grips he even went out to my car and did them for me free of chargeIn less than 5 minutes I was out the door!
-
February 2024 by Greg Secor
Thank you for the polite service and advice!Thank you!
-
February 2024 by James Heyboer
Great customer service
-
November 2023 by Dominic Rappelli
Products are of great quality and service is superior. The owner and his son especially make you feel valued and appreciated and are very helpful in not trying to over sell you on something you don’t really need.
-
September 2023 by Stephanie Maier
This place really is my friendly neighborhood bike shop.They always get my repairs done quickly and effectively on the fleet of bikes my family of five rides, from the Trek bikes we have gotten from them to the Canyon and Niner too!They never make me feel bad for ordering online and even affirmed my choice. I get no pressure sales filled with education about what will work best with my budget and riding style. I feel welcomed and all the staff have been friendly and helpful. Even my last minute pop ins for adjustments have been accommodated with a smile.Thanks WMBF team!
-
August 2023 by Tray Parker
About a month ago I was on my new electric bike with a friend and we rode our bikes to this shop. They were closed but outside loading new bikes. I had a couple of questions and they were normal workers. The one guy 30’s-40’s was extremely rude! He said because we didn’t buy my bike from them he couldn’t even answer a question! We felt like garbage. We were asking about getting a new battery and what to do and he gave us a story that last time they brought a bike in their building that wasn’t purchased from them that electric bike caught their place on fire. We weren’t asking him to take my bike! We were so hurt. I would never recommend this company!
-
July 2023 by Amirah Abden
Eddie was super kind, educated, and helpful. Helped with my brake recall on my bike and helped install a new seat for me.
-
July 2023 by Alexis A
I’ll cut straight to it- We were greeted and assisted. Which made me feel valued.- This is a long time family owned business.- Dave has so much knowledge and is so fun. If you’re looking to purchase your first “adult/splurge” bike he is the guy to tell you what your options are based on your needs or use.- I loved that I was able to test the bike and Dave made adjustments. So I knew exactly what I was getting.- I didn’t have a bike rack so I had to take my tire off and he was kind enough to go through this process with me.- Dave really cares about what he does for a living. I know I’ll be back for any additional bikes, accessories, or tech assistance!! Thank you!!
-
July 2023 by Avid Cyclist
The equipment they offer is first rate, but the sales person was extraordinary. He was so knowledgeable, helpful and personable. We will return soon to buy a bike for my wife, confident that with their advice, we will make a good selection.
-
June 2023 by Scott Huizen
Friendly and helpful staff. No high pressure sales. My son went in to buy a bike and was not rushed in any fashion and took quite a bit of time to make up his mind. The staff was very knowledgeable and explained much in details of pros and cons of each bike as well comparing them with a pretty cool computer program. Thanks guys!
-
June 2023 by mike larabee
Not enough time or space to begin to say What a great Family and Business to work with. Awesome service. Definitely goes the extra mile. It’s why my family returns. Box stores cant come close to the Positive experience of WEST MICHIGAN BIKE & FITNESS.
-
June 2023 by Julie Peless
My Cannondale bike is only a few years old and got a flat while in storage. I loaded the bike & drove to WMBF. As I entered their store I was cheerfully met by Dave. He listened as I explained what happened to my husband's bike last fall. (Thinking that it could be a similar problem.) He was confident as he took the bike and led me to the back. As he hoisted the bike up onto the holder he chatted with me & his coworkers, never stopping working. He was HAPPY doing his job and it showed. Customers and coworkers alike were treated like long-time friends. He explained his process, verifying that the rim did not have any burrs poking into the tube. He tried to put in a thicker-walled tube, but it didn't fit right and he switched it out to the regular tube. Once the tube was in, he had completed my request, but he didn't stop there. He proceeded to shift the bike and it had issues due to a bent derailleur (that I was unaware of). He straightened that out and made that tire spin true! He lubed the gears and spent way more time than I ever expected on my bike. After paying (under $50), he even checked out my brakes and made the necessary adjustments. He then helped me load the bike back onto my vehicle. He made me feel very comfortable, I left more informed than when I arrived and felt like I made a new friend. He didn't try to sell me anything I didn't need. I will definitely be returning to WMBF with all of my biking needs & I've already told two others of the wonderful service. Thank You Dave!
-
April 2023 by Carol Tjepkema
Bought a terratrike on a Thursday afternoon. They had to order a battery for it and make it into a etrike. It was ready already on Monday morning. That answered all my questions and spent as much time with me as I needed. Very helpful salesmen.
