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May 2025 by Donald Ruhf
It is a very friendly place
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May 2025 by Shirley Forrest
I had a Quadrafire 2100 woodturning stove installed 11/2024. All the sales people and installers were polite, timely, and knowledgeable and were very thorough with all the answers to my questions. They were able to install the wood stove even though I had an existing metal roof and in a re-built mobile home. Over the winter, I burned 6 face cords of firewood and am very satisfied with the quality and experience of my new wood stove. I am very happy with my purchase and the installation and overall experience with service at Phillips Lifestyles.
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March 2025 by The Moeggenbergs
Thank you Tony. Your help with the chimney boot meant a lot to us.
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October 2024 by Jim Cauley
We have owned our Caldera Hot Tub for 1.5 years now and have had no issues. Although taking care of it and learning the ins/outs is a learning curve, overall, we've had a great experience thus far. The salespeople and delivery/install guys all did a great job. Not to mention, we use you're recommended electrician who did a great job and fixed a couple of non related electrical issues. Keep up the good work! Best Regards, The Cauley Family
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August 2024 by Justin Nicol
Full disclosure the actual service performed was adequate. However, it looks like they still have not fixed the issues of communication. I made a service appt in store(thankfully, I did not have to provide a CC to book), more on that in a moment. The gentleman who showed up was able to accomplish more than what was requested, AT A SNAILS PACE! This makes more sense when I get a call for payment. I, too, was charged apparently just for the guy to drive 3 minutes, PLUS a $120/hr labor charge, plus parts. Again the actual service was fine, the gentleman was polite and very talkitive(again making 120 bucks an hour who wouldn't be). The lady who called me to collect payment was short, and I could tell that she wasn't happy that they did not have my CC info so they could just charge it. I tried to explain to her that they were basically conning people with the current communication model, but she wasn't interested in listening to it. Long story short, what I thought was a $60 advisory appt turned into over $500, with no communication! So BEWARE if you need service from them it is going to cost you!
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April 2024 by Sara Schueneman
Called them out to service a pellet stove. They came and said it needed to be reinstalled first. Called several times in an attempt to make an appointment for this— every time they said they would call me back and never did. 2 months later they charged me double the quoted price to come out and look at it. Do not recommend.
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March 2024 by Sara S.
called them out to service my pellet stove. They said first they needed to reinstall it. Called multiple times to schedule. They kept saying they would call back but never did. Two months later they charged me double the fee to come out that they had quoted me. Do not recommend.
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March 2024 by JJ Potato
We were fortunate to benefit from the expertise of sales associate Tony Fifarek who sculpted a piece of metal for our fireplace. He was knowledgable and helpful, and we can't thank him enough. We are planning to get a hot tub and will definitely go back to Phillips having experienced their great customer service first hand.
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March 2024 by Sean McLaughlin
Phillips has serviced my parent’s propane wall furnace a couple of times. The unit was not purchased from Phillips, but Phillips has been willing to work on and repair the unit anyway. The most recent repair required hours of troubleshooting. We were impressed by the technician’s dedication to getting things to work. They’re great folks to deal with.
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February 2024 by Matt Goetz
They didn't call me back.
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January 2024 by Christine Casteel
Does this look like a "bathtub " to you?? We purchased this unit from the previous owner who purchased it from Phillips. First of all the wet end kit was leaking, so my husband called Phillips to see about getting a replacement kit, they struggled to find the part, so we had to purchase a whole new wet end kit with a new motor. Finally got that part & installed it, filled "hot tub" with water. Found another problem with the heater casing leaking, took it apart & it was broken. Called Phillips, described the part we needed, he said to bring the part in the next day along with pictures of the tub so they could maybe find a replacement part. So my husband took the part in this morning, the man at the service counter immediately started yelling at my husband! "I told you we don't carry parts for "bathtubs"!! Didnt even bother to look at the part he brought in or of the pictures we took of the unit. My husband said "fine" picked up the part off the counter & proceeded to leave where the man followed him yelling at him all the way outside! Are you freaking kidding me???? I don't care what you have to say, this is no way to treat any person! Even if we are wrong & this is just a "bathtub", this was completely uncalled for!
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January 2024 by Renee V
Very nice staff
Very happy with hot tub and shuffleboard purchased there
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January 2024 by Mark F.
I have a Quadrafire pellet stove. When it stopped working I got on YouTube and was checking out troubleshooting videos but only wound up with more questions. I called Phillips Lifestyles and spoke with a gentleman in the service department (Jim?) who knew exactly what it meant when the control module blinked blue 6 times, paused and repeated. The fix was easy but you would have to know a couple details about the module that nobody covered on YouTube. The repair didn't cost anything and only took a couple minutes! I've had this stove for nearly 20 years and I believe I've spoke with this man before and walked away smiling. The way I see it, when I need parts or a new stove I'll be doing it through Phillips Lifestyles. If Jim has retired by then I will still take my business to them. Color me impressed!
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December 2023 by George Carr
They have the knowledge and the parts.
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November 2023 by Jane Ellen B.
Customer Service and Communication are non-existent. Twice we learned on the day of service/installation, the parts were not available. So while we sat home awaiting service, twice, all we received was a phone call. When the part did come in, it didn't fit the fireplace opening even though the professional Phillips Lifestyles salesperson came to the house and measured the opening. A company that cares about keeping a customer happy would have a manager or owner contact the customer and offer recompense. Sadly, this company doesn't even offer a phone call ahead of date of service.
