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February 2024 by Rich G
Enjoyed our experience, will definitely be renting from them.
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December 2023 by Wayne Witzel
Very friendly and professional,very good experience so far.
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December 2023 by Lisa Wright
Car had a cigarette smell in it. Had peanut shells in cup holder. Toy under the seat. Other than that the vehicle was nice. Ran great. Employee that picked me up had a bad attitude. Employee that waited on me when I got there was very nice and pleasant.
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November 2023 by Lisa Gardner
We had a reservation for a car rental at 3 pm yesterday only to show up and be told they don't have any cars. We showed the employee our confirmation. I can understand mistakes and mix-ups, but the employee was not willing to make any compromises or find any cars even ones in other Enterprise locations. He kept saying he doesn't have any cars and doesn't even have enough for all the rentals the next day. I left without a rental car that was confirmed, but also left even more upset at the lack of customer service and respect.
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November 2023 by Duane Bras
Not impressed! The standard size rental car that I got was a Subaru Crosstrek - certainly didn't feel like a standard size car to me. Not only was it small - it was 4 years old and had over 60,000 miles onit! The car was junk - sounded like a wind up toy when we were driving anywhere. Were it not for my insurance covering most of the rental - I would certainly raise a bigger stink about this.
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October 2023 by Lane Skelonc
Definitley not happy with this place. I have a very busy weekend. Called up there around 9am today friday told they had a car for the weekend. Probably a hour later told ohhh never mind we wont have a car tell monday?!? Like realllyyyy? How do you morons not realize you dont have a hole car avaible? Lol thanks for nothing.
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October 2023 by Amanda Zoulek
when I left the vehicle at the auto repair shop for them to pick up because my car was finished, this was Friday, they didn't pick it up until Monday the next week and said I did damage to the vehicle that I had not. They made it up and my insurance company had to pay for the false damages that were never there so my rates went up. This was my first accident ever and I've been driving for over 20 years. Take pictures before and after if you rent a car from here because they will lie to claim more money from your insurance company.
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August 2023 by Angelica McClure
So glad to have them help us out. My car had been in one shop, and has been moved to a second. It's a disaster, but Enterprise did a great job matching us with a rental. I expected a little car, but instead... it can fit the whole family. Granted, we only have it for 3 days unfortunately. I don't know what we will do for the coming weeks as they can't get my car into the 2nd shop until the 22nd, and who knows how long it will be until it is done. I'm just so thankful for their super friendly service, and that it was so easy to book, and pick up the vehicle. Thanks guys, you really saved us!
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July 2023 by Tammy Chipman
Good Customer service. Nice 2021 VW Jetta, clean and full tank of gas. Easy 10 min process. No complaints
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April 2023 by Laura
Renter beware!!! Do not trust this rental agency! I received written confirmation that I had a specific vehicle type reserved last month. When I contacted the local office today, they told me the vehicle type was not available. I made the reservation with a person directly at Enterprise over the phone and was assured my vehicle type was available.The local office never contacted me. Even the corporate office doesn’t understand why my vehicle type is not available after looking at my confirmation. This location has the worst customer service and is essentially promising things they can’t deliver. I was trying to avoid a drive to Grand Rapids for a rental car but I’ve learned my lesson. Use somewhere else!!!Update: After multiple phone calls, eventually speaking with the district manager, and a backup reservation elsewhere, they did provide the vehicle class reserved. TBD regarding customer service for the rest of the transaction.
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March 2023 by crazy cat family
The rep was snobby. There no way to tell exactly where it is as it's in a collision business with a tiny sign on the side of the building.
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February 2023 by Constant Motion
In my opinion 1 star may still be a bit high. Horrible customer service and it seems they will absolutely take advantage of anyone any chance they get. Will never use this company again.
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December 2022 by Dennis McClure
My insurance company set up a rental for me. Not only did they have my car ready for me when I arrived, but I got an upgraded class from what the insurance would pay for!
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December 2022 by Jessica Walker
Horrible service, returned vehicle and was told I would be contacted about the amount I owed (due to some issues with my insurance company, but both insurance and the woman at enterprise told me it shouldnt be more than 200 because I only had it 2 extra days more than what insurance already told me would be paid ) waited almost 2 weeks and heard nothing. Card got charged over 500 dollars and then I got a bill the NEXT day, with them owing me 400. Still didn't receive any call. Called them only to have the man speak to me rudely, hang up on me, and tell me that they weren't the bank and they didn't deal with the overdraft fees, even though they were the ones that overcharged us without even notifying us of the charges.
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July 2022 by Kindredspirit Diane
Great customer service .... Got stuck by Budget Car Rental !!!! Will never go through Budget again... Enterprise came through for me... Polite, professional and thorough... Great staff !!! Thank You !!!!
