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January 2024 by Ryan Schroeder
Imagine you deposit $88 and they I put $18Or $888 and they input $188, how about $8,800 and they put in 1800… even worse $88k and they input $18k… yes this branch did just that. After I called about it, it took them 30 min to confirm they indeed made this mistake, then told me there is nothing they can do until next week since everyone is off for new years… my new years will be spent wondering if I was just robbed by my bank.
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October 2023 by Michael Oconnor
Horrible bank. CLOSE YOUR DOORS ALREADY.
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September 2023 by Katie Personal Email Account
This bank is trash. We have had an account here for 5 years and have never experienced such terrible service. They have been holding our money for a week with zero explanation as to why. The 5/3 definitely stands for worse, not better. I'd give 0 stars if it were an option.
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September 2023 by Katie Post
This bank is trash. We have had an account here for 5 years and have never experienced such terrible service. They have been holding our money for a week with zero explanation as to why. The 5/3 definitely stands for worse, not better. I'd give 0 stars if it were an option.
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June 2023 by Julie Gregory
ATM Worked and it’s nice to be able to chose the bills you get now. It’s better than getting all $20 bills
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June 2023 by mike poll
Only one person at counter line almost out the door. People sitting in office doing nothing
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January 2023 by Jagger Bateman
Needed to set up an account before starting a new job and Axel was extremely fast and helpful in the process definitely recommended banking with these guys they really know their stuff
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July 2022 by Dennis B -Trains
The best thing is the ATM. Don't go inside or the drive thru. Your fastest and friendliest experience will be with the ATM. I promise.
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December 2021 by Frank Irwin
5/3 Ruined Christmas this year.I deposited my paycheck, from a large, reputable company in Greenville MI that partners with 5/3. The check was from on a local bank. 5/3 decided to put a hold on the check for 9 days. I will not have access to the funds until Christmas morning.There is no reason for the hold, the check is from a local bank account.Thank you 5/3. I canceled the Christmas Party and will be incurring late fees on 2 accounts because of the hold you put on my paycheck.***5/3 replied and asked me to call them about this issue but did nothing to resolve the situation... All they did was waste more of my time...
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August 2021 by Sarah Universe
They charge $5 to cash checks made and held from their own bank, and for account holders! There should NOT be fees, to use and access my own money, especially when they are already paid to hold onto it. Ridiculous and makes no sense. Greedy money grab. Shameful.
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August 2021 by Timelock 2175
Try answering the phone
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June 2021 by Sarah S
They charge $5 to cash checks made and held from their own bank, and for account holders! There should NOT be fees, to use and access my own money, especially when they are already paid to hold onto it. Ridiculous and makes no sense. Greedy money grab. Shameful.
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November 2020 by Matt Hilliker
I'm looking into a new bank, soon. A few years ago, I refinanced my house. They told me I need an appraisal. So I paid $300. Come to find out, I didn't need an appraisal. They wouldn't give me my money back.
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November 2020 by Linda Lincoln
At the Greenville branch, all of the employees are very helpful & friendly. If the bank is busy you might have to wait, but when it is your turn they give you their complete attention. I use this branch & would recommend this bank to everyone.
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November 2020 by Jonathan Brown
Please fix/maintain your ATMs. I used to enjoy depositing cash at the ATMs here until one had an issue and appropriated $20 from me. On the day of the ATM issue the other ATM was not even operational. I filed a dispute, got a credit and have to wait 30-90 days for 53 to decide on my dispute. I feel like if 53 cared about my business they would settle these simple disputes more quickly. Do yourself a favor and avoid the ATMs here.
