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April 2022 by Tom B.
My experience buying a new 2022 ford truck from Ed Kohen ford in Greenville Mi was plagued with issues. They tried to raise the price after we had made the deal.Then after the truck was in production they said I could not set up financing until they had the truck( so I went to my bank and did it). 7 months later when the truck arrived the salesman called to say that I could not pick it up until they drove it for 100 miles to get it out of "Transportation Mode" which is a flat out lie. Transportation Mode is a factory setting just to remind them to check all fluids and drive a short distance ( about 15 miles) to make sure everything is OK. I believe they wanted to use my truck for test drives or worse. So I picked it up the day it arrived. It was to have free navigation for 90 days but two weeks later we still can get it to turn on even with ford.com's help.A dealer installed option was to have a box of parts in the truck but 2 days later I checked with the parts manager and he dug around and found it but could not tell me if everything came or not.
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June 2020 by D K.
Well I am still waiting on a email from ron the service manager, ive been a tech for 20 years, ive done failure analysis for 5 years, transmission rebuilder, engine builder, diff builder....point is I know my way around a car. I try to never bring my car to a dealer or any shop if I can avoid it for issues just like this but I had some warranty left on my 2017 charger and it need a ac compressor. drove my car for 3 months or so after it got replaced by there tech, put it up for the winter....got her out and two weeks into warm temps my ac isn't working. brought it back up to them and I as told my air box rubbed threw the line, so I thought ok that's my issue, Ill fix it and then bring it back so they can charge it up. come to find out the line was snapped off at the a/c compressor. now based off my experience as a tech and the century of knowledge ive never seen a a/c line snap off right at the a/c compressor unless it was weakened by it getting bent back and forth, and it weakened the point of the line and then when I turned ac on the psi snapped the line. pretty odd that I had no issues then I get a a/c compressor fixed and now 2 weeks into warm weather the line just magically snaps....not buying it. so I wrote ron a email, included pictures and I have yet to get a response. im actually not even trying to get them to eat the total cost, ive already bought and replaced the line and I said id pay half the cost of the recharge fees..... so needless to say when something happens there never wrong, they must all just be perfect, and lets just screw over the customer. I work at a dealer myself currently and we have had customer come in and complain about something that we knew 100% is not our fault but we still work with the customer to keep them happy, because word or mouth can hurt a company a lot more then eating a couple hundred dollars that I know can be written off. so don't bring your vehicle there unless you want more problems and then have to pay for those problems.
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January 2020 by Maisie L.
Really nice small-town dealership with genuinely nice people! There's a dog named Gohper (owners dog I think) who walks around with the owner and greets everyone. Ed Koehn himself is super nice and sits just off the showroom. Lot's of great cars to look at, and a really nice service staff. Good coupons online, too!!
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May 2019 by Mitch Stressman
Easy to use! Great people, selection and prices!
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May 2019 by Michael Aufmuth
Great service - Easy to use and quick response!
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May 2018 by Breanna Lozada
Getacar123 claims to be Guaranteed Credit Approval yet after I applied and got an inquiry on my credit report I was informed I wouldn't be approved...way to false advertise.
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March 2018 by Jim M.
The owner, Ed Koehn, seems like a genuinely nice guy. The owner's son, however, is a public relations disaster. Keep him in the back room!
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November 2017 by Steve Rierson
Bought a 2009 Ford Flex and the top of the line Extended Warranty they were pushing at the time of signing. In less than 15 months, I have had to pay over $4K into the vehicle (of which the warranty refused to cover even though it covers the part, if the specific part is not specifically named then nothing is covered) in the last 6 months! Now I am told the transmission has to be replaced, but it isn't covered because the CVT is not on the warranty list and that will be another $1,200! So here I sit, with a car just over 100,000 mi, $18K underwater, and that I can't drive. I am beyond disappointed with the Ford Co. quality of product, the dealership, and the extended warranty company so heavily endorsed by the dealership. Even though I have always been a fan of Ford in the past, I doubt I will ever trust the Ford Co. when I want to purchase another vehicle.
