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January 2024 by D.J. C.
I received a beautiful birthday bouquet on the day after Christmas, but it had a few tired flowers. I have received and sent flowers from Charvat's for many years, so I called to let them know. Kim sent a replacement bouquet, even more beautiful than the first, on the day most convenient for me. Kim's customer service is superior; the arrangement is superior; Charvat's is superior! Thank you for a wonderful experience and beautiful flowers!
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January 2024 by Donna Lawler
Sent my sister flowers for Christmas within a couple days the roses were dead, wilted or never bloomed. She called to request a refund and owner refused. Suggested they would just replace the roses. Said she should have called sooner. Really sooner you expected the flowers to die? Spent close to $100 and expected better customer service. It’s difficult when you are out of state and use a local florist. I try to support small businesses but highly disappointed! I will find another florist next time.Response from owner is not accurate. My sister was only offered replacement of roses by Sue an employee of florist. She did water the flowers everyday and it’s obvious they were substandard. Lots of excuses from establishment and poor customer service. What was sent looks nothing like the photo and what I ordered on website. Spoke to a very nice gentleman this morning who seemed very willing to rectify but is not the owner. Last photo is what she received hardly quality work.Thank you to the employee that I spoke to this morning. He left 2 messages explaining that the owner had not come in. He was very kind and wanted to rectify the issue (even thou he had no authority to do so). He definitely understands customer service. I apologize I did not get your name but thank you!
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January 2024 by Joan Candea
Received flowers from my sister for Christmas within 3 days roses were all wilted and or not even opened. I contacted Charvats on the 4th day requesting my sister receive a refund. After 2 days heard back from them only to be told the owner would provide me with new roses but a refund was not possible since I didn’t call the day after receiving them. I have received numerous floral arrangements over the years and never had one only last 4 days.Flowers are expensive and I would have expected better customer service, even a partial refund. I certainly won’t be recommending Charvat’s.
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January 2024 by Carla Shelton
Customer service was great but the flowers delivered were not fresh at all. They were wilted. The 200 dollars I paid for the casket flowers was a waste. My cousin ordered hers from another florist and they were beautiful.
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November 2023 by Connie 5761
I used this florist because it was closest to the hospital my brother was in and had good reviews. Ordered flowers but he went into CCU and they never made up the order. He passed away a few days later. The florist called to tell me they never made up the order and I asked them to issue a refund, which they said they would do. Have followed up 4 times since via phone, email and message on their website. They owe me 41.79 because they never filled the order, never made up the flowers. Very disappointed.
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August 2023 by Beverly D.
I wanted to take a moment to send you and your wonderful team a huge expression of gratitude and thanks. Your staff member yesterday went above and far beyond to assist me in creating the most gorgeous flower arrangement for my Mother-in-law. The florist took her time with me, displayed patience during the entire phone conversation. Took note of my ideas and made suggestions. I expressed the importance of this arrangement to her. Charvat, got it right ! Creating, gorgeous and the most beautiful flowers for my mother-in-law. These I can not express my gratitude to all of you for making this happen.
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July 2023 by Susan B.
I was ordering flowers by phone for a friend's birthday. I opted to have the florist create the bouquet. My only direction was, Bright. The arrangement was bright and beautiful. The woman on the phone was very helpful and friendly. My order arrived on the appointed day. My friend loved it.
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April 2023 by Ken Reed
Had an unexpected death late in the afternoon happen. I needed some flowers and needed them now. I live many miles away and don't know the area very well. I did a Google search for florists in the area and called the first one listed. They were not able to get a same day delivery out, so I called the next one, Charvat The Florist. Spoke with a very nice woman on the phone and told her the situtatuon. She got me all set up and they designed the arrangement. I had to call back a few minutes later for a mistake on my end and spoke with a different woman and she was very nice as well. The arrangement was put together and delivered very quickly. VERY NICE arrangement too!!! They did a fantastic job from start to finish. I now have them saved in my phone for next time. I'm glad the first option listed wasn't able to take care of me, because that led me to Charvat. No need to call anyone else, this is the place!Thanks for the great job and customer service!! Look forward to doing business with you guys again!!
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March 2023 by I F.
Very nice florist. They took great care of me. I appreciate them. I was amazed with the craftsmanship of florist and the top notch quality and service was on point. The place is my go to place moving forward.
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February 2023 by Minty S.
I ordered a birthday bouquet for my sister-in-law. I was particular of what I wanted... the florist ver patiently worked with me to achieve my vision within my budget! They sent me a photo of the arrangement prior to delivery like I requested. They even sent me an eta on delivery, like I asked. Great communication and a very thoughtful business. I highly recommend!!! Thank you Charvat!
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February 2023 by Jamie E.
Charvat continues to go above and beyond again and again! I have used them for numerous showers and wedding events and not only are they always timely and communicative- but the flowers are absolutely stunning and they always seem to live on and look beautiful for weeks! However this last order I made takes the cake! I ordered a surprise early Valentine's Day bouquet for my 95 year old grandmother. In the notes, I said to make the bouquet designers choice when it comes to flowers and colors- as it's winter, and I want them to create something beautiful with what is in season & what they have, not necessarily a stock photo (& I always love how it turns out)! These floral designers truly know what's best! The time taken to create the bouquet was evident upon opening the flowers - They are absolutely gorgeous and arranged beautifully. My grandma called me with tears saying it's the most beautiful bouquet she has ever received and that the roses are some of the largest and most beautiful. She also mentioned she had no idea how much flowers could make her day like this! It was the best to hear feedback like this & I knew I needed to write a long awaited review for this amazing floral company. Kim, Lauren, & the staff truly have so much love and passion for the work they do and I will continue to order & recommend Charvat every time because they're guaranteed to be absolutely amazing! They're truly the best! Thanks Charvat!
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February 2023 by Kathy K.
Best florist in Detroit!! Always beautiful arrangements and lovely staff! I highly recommend them for all occasions!
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December 2022 by Meghan Polack
Charvats did a phenomenal job with our wedding! Kim and her team went above and beyond to make our venue look absolutely gorgeous. My bouquet was stunning and our tables complimented our venue perfectly. Kim helped us throughout the wedding process; she truly cares about each wedding she does and her customer service is exceptional.
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December 2022 by M Racklyeft
Charvat was so wonderful and accommodating to work with. They did an amazing job on my daughter’s wedding. Took my breath away on how beautiful the flowers were. They gave us what we asked for, made sure every detail was perfect, added little touches where needed and do not nickel and dime you. Highly recommend them!
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November 2022 by Lauren Van Nortwick
The absolute best! Our wedding florals were absolutely stunning. The Charvat staff was incredibly helpful and accommodating. I would definitely recommend Charvat The Florist for any and all of your floral needs.
