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January 2024 by Dave Grupenhoff
Couldn't ask for a better experience. The car was clean, available on time and worked without problems. The staff was friendly and courteous at the pick up and dropped off. I have rented from this location many times and I will continue to do so. Keep up the good work.
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December 2023 by Angela Garett
Love the service the cars & employees
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December 2023 by Ricky S
Good company and if I ever have any issues the team members/managers will always have an answer to a situation. The grosse pointe branch is fantastic.
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November 2023 by Andre Clark
My experience at Enterprise was great! Cap, Mike, and Airis were very nice and respectful. I would recommend anyone to their place of business. Just in that short amount of time that I was there, or felt like they were all family! Thank you Enterprise. I enjoyed the rental and I'll definitely be coming back.
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November 2023 by Chicquitta Walker
Wonderful customer service, they were very helpful and and fast. The vehicle I rented was clean and very nice. I had a very good experience.
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October 2023 by Theodore S
Staff is friendly and do thier best to accommodate. Some of the cars have been a little rough but that is more of s corporate issue it seems.
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October 2023 by Olivia Beleck
Great, kind staff! Process to rent and pick the car up was extremely smooth and easy. Older gentleman at front counter - Bob, was not very pleasant. But, I did arrive a little early to pick my car up at 7:00am to get to work. So I understand he may have been a little sleepy still. Younger guy (Nick maybe?) who helped me out when I returned the car was awesome! He gave me a ride back to my dealership so I didn’t have to find a ride or Uber. Great guy! Overall, this Enterprise was a great experience and made my stressful experience of not having my car due to service issues, a lot less stressful. I travel for work, so any time I need a rental car, I will use this Enterprise. Thank you!
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September 2023 by Monte Willis
Enterprise has been a great help. They are very prompt when it comes to customer service.They do a great job with cleaning their vehicles and also making sure that you have a car that fits your needs. They do except credit and debit cards. So make sure you have everything in order before booking so everything can go smoothly.
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September 2023 by Rich Panowitz
I'll give five stars to any place that makes my travel experience easier. I called ahead and gave notice that I will need the "we pick you up" service, then once again that morning. In and out without any problems. Used the Dropbox after arriving a day earlier than I expected. I received an email the following morning with the invoice.
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September 2023 by Marcia Fairrow
I found everyone to be friendly and prompt. Nothing disrupts a travelers day like not getting out the door on time. This was easy, this was quick and since I use this facility often, I know them, they know me, and it's become a routine. I would not use another rental car company, not even another Enterprise facility. Thank you Grosse Pointe Enterprise.
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September 2023 by Christopher Bodley
In the past I have been pleased with this location's service but not this time. I needed an extension for an SUV. The rate which was shared was miscommunicated and greatly inconvenient. If the company is telling the public that the rate is a weekly rate it should make sure we understand that this means we don't need to bring it on the 5th day if it covers 7 days. We should be clearly informed that it will not be extra for bringing it in on the 7th day and at the same time dropping it off on the 5th day does not reduce the rate. This was not communicated and quite disappointing in light of all this dealing with a death in the family. Thank you for your great customer service when asked 2 times to give me a call.
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August 2023 by Blake Grannum
We rent from enterprise all the time! There are always issues at the Grosse Pointe location, and they never have the vehicles we reserve. They never try to problem solve the situation. We walked away with out renting a car because of the poor customer service. We wanted something specific and we watched them give the vehicle we reserved to someone else.
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July 2023 by Martin Finkelmeier
Service was quick and easy. Staff was very friendly and helpful.
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July 2023 by Reza Dabir
Very friendly efficient staff.I rent my cars from enterprise and have not been disappointed yet.
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June 2023 by Rebecca Miller
I very much appreciate the staff (with job security and hopefully a raise or some kinda bonus) Mack Ave. Enterprise location. This is what you want and need when you're looking for some of the best customer service and positive wird of mouth business. I've witnessed the opposite, so remember, staff and service make or break a locations reviews. (See review for Airport Dr. location...or just trust me, absolutely do not use that location for a few minutes. THAT staff can't make it much longer customer service industry)
