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September 2025 by Ms. Gee E
I was not satisfied with Kevin at the service desk on Saturday night. I went shopping and left one of my bags behind. I realized this the next day as I began to prepare my meal in the morning.
I called the store at 6:50 and told Kevin what had happened. I asked him what time the store opens. He said the store opens at 7, but the service desk does not open until 8. I explained to him that I just left a bag if he could just look at my receipt, he’s not a very pleasant person I came into the Store store at 7:15.
I saw him behind the service desk. I had to purchase a couple more things and he left the service desk. It only took a few seconds to look at and review my receipt. I was not doing any transactions, he does not show a caring spirit which people need to know that in today’s world, I just think he needs an adjustment in his attitude.
I don’t want him to lose his job, but if he cannot fix this attitude, I think he should be demoted as a bagger people need to know you just can’t treat anyone and it shouldn’t have been a problem. I’m pretty sure he was on Kroger‘s clock when I asked for the manager then he wanted to accommodate me.
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December 2024 by Tom Harding
They are always out of Kroger brand Sudafed and only always seem to stock the more expensive brand name Sudafed. This is regarding the 12-hour version.
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December 2024 by LaCresha Goss
As always the service is the best and they are always willing to help
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October 2024 by CC
22 minutes on hold. It’s pretty clear they place you on hold until you hang up. Get more employees to handle volume or train for efficiency because the wait time to speak to a pharmacist is problematic.
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September 2023 by Jonathan R.
do I need my senior citizens card to get in line to the deli??? I don't mean to disrespect elderly but i was in line and the lady behind the counter just skips me over two seniors. WTH
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April 2023 by Rune Isherwood
LGBTQ friendly. Communicative
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November 2022 by Shawn T.
Was here at 11:35pm and the doors are locked. Said they were open until midnight. Poor management!
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August 2022 by Gregory C.
Why does stores near mixed or Africa-American and Caucasian neighborhoods this unkept and nasty. You would think since it's located in Grosse Pointe Woods it would be cleaner until you sit in the parking lot and watch for a few minutes. This one is seldom cleaned properly. We pay for our food just like everyone else. You can smell the old, so-called, "fresh fish" at the "front door" and it smells very old. I won't buy meat from this store either. The lines are generally long and many goods are not found here. This store generally has one or two open registers even in the evenings between 5pm and closing. A lot of people hate those self-service registers and won't use them. The outside parking lot and landscaping needs a lot of help. Before you go inside you already know Kroger is not investing money back in this place. I asked my neighbors which Kroger Store do they shop at. They all said the one near or in Grosse Pointe Park on Kercheval street. So, I went there and it was far cleaner and had more people behind the registers. The wait was short and the staff was very friendly too. There is no excuse!
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August 2022 by Rune Poor
LGBTQ friendly. Communicative
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March 2022 by Eddie Williams
It's in a convenient location for those that live close to the store. The service is decent enough for your shopping experience.
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February 2022 by Sheron Griffin
No cashiers, only self checkout! Ridiculous!
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August 2021 by Clair Renee V.
We like going to the store for a grocery runs. It would be nice though if the deli was open so we could get some sliced meat that we preferred. The checkout lines were no problem.
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May 2021 by Stefanie L.
This Kroger is four blocks from my home that is thee only reason I go there. The deli??? FORGET ABOUT IT!! Rudest people work there and they rarely are open anymore. That is probably the best decision they have ever made because they literally will give you pre-sliced salami and label it "Boars Head" & charge you the higher price. Well some people are on to the laziness. It's theft. After I returned my non Boars Head salami nobody cared about the reasoning for my return. NOBODY CARES THERE. It is just too bad that this is it..the best we are going to ever get from that place.. rude and thieves.
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May 2021 by Hope R.
First off I've waited for some time to leave a review , but after multiple times with using this Kroger's deli, I must post one. The workers aren't rude but they're not friendly at all, in fact half the time they try to avoid you. Now, keep in mind I'm not speaking on the workers who may be working on an order already, those instances make since for not making eye contact. I applaud the ones who let you know they're already working on an order. However, many times I've been to this Kroger and I will wait a few minutes after the workers have chatted and put their gloves on as slowly as possible until they finally want to ask me what I need. Now I always ask for very thin sliced meat and cheese. And I speak up and annunciate it perfectly yet for some reason the younger girls with the attitude constantly give me super thick sliced meat and cheese. Like it's so thick that it's not even listed on the photo for how thin one wants their meat. This is my sixth time dealing with this exact situation. Maybe I need to be that customer who asks for a manager so I can make an example out of the lazy ones with attitudes. I don't get it, I'm very friendly but this is just uncalled for. You'll find my thick thick salami in the cold salads section because your young lady with her braids in a bun refused to give me thinly sliced salami yesterday. I kept the other meat and cheese because my kids will eat it. It's just sad when you have someone who works in customer service not take pride in their job nor care to listen to the customer's requests.
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April 2021 by Stephanie White
Friendly atmosphere, fresh food & produce. A very clean location.
