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February 2024 by Felicia G.
This Kroger can be horrible at times. I was in this Kroger this morning picking up a few groceries. I went over to the lottery machine to play my lottery, when one of the cashier's working self-serve stopped me before I could use it, saying "she's getting change" so she can use the machine for herself. I'm thinking how are you using the machine on the clock/working. I then proceed over to customer service to play my lottery, the manager that was stationed there didn't want to assist me with my lottery saying "that I can use the lottery machine when the cashier is done." The customer service desk always has a CLOSED sign in front of it, this happened at 9:00 a.m. this morning. This particular Kroger the morning front of the store staff is very discourteous. I walked out not playing my lottery!
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February 2024 by Robert Myers
Overall this Kroger is pretty bad. The workers are horrible with costumer service, and most of the time they stand around talking. Products are usually not stocked properly. The atmosphere is quite dirty. This Kroger decided to get rid of lanes to add more self checkouts that usually never work, or are closed. Even when they work the workers are extremely unhelpful. I've spent thousands of dollars at this location, and recently had an employee tell another employee to watch out for me because I was a "thief". I have never stolen in my life, and never will! A comment like that from a employee in ear shot of a loyal customer is beyond ridiculous. I will be contacting corporate. I would never spend my money at this location unless it was absolutely needed.
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February 2024 by Robert M.
Overall this Kroger is pretty bad. The workers are horrible with costumer service, and most of the time they stand around talking. Products are usually not stocked properly. The atmosphere is quite dirty. This Kroger decided to get rid of lanes to add more self checkouts that usually never work, or are closed. Even when they work the workers are extremely unhelpful. I've spent thousands of dollars at this location, and recently had an employee tell another employee to watch out for me because I was a "thief". I have never stolen in my life, and never will! A comment like that from a employee in ear shot of a loyal customer is beyond ridiculous. I will be contacting corporate. I would never spend my money at this location unless it was absolutely needed.
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February 2024 by Marc Krauter
Rude ladies working the checkout. Told us to go buy some fast food after buying groceries. Maybe she meant I need to take my steak down to the Taco Bell to have it cooked. Not sure.
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January 2024 by Ia Tr
Tonya, Amanda and all Crew Help Above and Beyond making the Food Trays ?? ?? Everyone Loved Everything. I'm thinking might start ordering these trays moreoften can't beat meals with cost.
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January 2024 by Burgess Dwight Foster
Stop by the Deli and they were out of Rotisserie. We like to make home made soup. Mary, an employee went the extra mle to cut up a Bird! God bless America and Kroger. Excellent Deli Department, high wine shelves, and Sushi Counter. Spartan Foods does Not come close.
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December 2023 by Kris Knowles
The store is understaffed and I often have to make a trip to another grocery store in the area because the items I’m shopping for are out of stock. Depending on the time of day, you may need to use self checkout because they are so understaffed that they don’t have cashiers to help you checkout.
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December 2023 by Victor A.
give the store below zero I would, how in the hell do you run out of lettuce? only Kroger's that's why I'll go to Myers from now on, I even did a live chat with Kroger's. That doesn't even work, they just plain suck.
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December 2023 by lewis alexis
very ghetto and declining ... often see workers have their dirty cellphones set on top of the groceries blasting raunchy rap music for everyone and the kids in the store to hear while they stock the shelves. went the other day and there were a group of children no older than 9 years old standing in the entrance in the way of the shopping carts cussing at everyone, i said excuse me to grab a cart and smiled and the child cussed me out calling me names, and there were no parents in sight. will no longer be going to this kroger despite it being my neighborhood. not sure what happened with the management of this location but they're hiring the wrong kind of people and its running the store down.. will be making the drive to kroger in St Clair Shores from now on just to avoid the trouble this location has drawn in..
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November 2023 by Beth Gibson
The only place I ever shop until now. The cashiers ruin it. Never smiling, rude, and I have repeatedly called about the cashiers. Get a new job if you’re not happy there. 9 mile and Harper and Jefferson, and 9 mile, world of difference I won’t mention names of the women on 8 mile a Mack. But A smile goes along way.
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October 2023 by Dane Wilborn
Terrible customer service, none of the can returns worked, went to get help, 4 employees stood around and then walked right by me (at customer service) without seeing if I needed help. This place has gone downhill, I’ve grown up with this Kroger, sad sad situation in there
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October 2023 by Honey
Aisles are too narrow to navigate. Theyre always out of specials. Go to a bigger krogers. Someone leaves dirty paper towels in with canned goods, gross and disgusting.
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September 2023 by Jonathan R.
do I need my senior citizens card to get in line to the deli??? I don't mean to disrespect elderly but i was in line and the lady behind the counter just skips me over two seniors. WTH
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July 2023 by Anubis HD
Corporate needs to shut this place down like actually, I've been here multiple times, employees knock things off of shelves, the current managers are rude as well and have no respect for the staff. The bottle area is always dirty when I enter and to top it all off the employees are lazy and never want to do anything. The only good place they have here specifically is the bakery.
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July 2023 by Fr. Tony Bount, SOLT
What a wonderful staff! I was at register 5, at 3:15 pm on Monday, June 26. The cashier was so kind she considerate, she made my day!