The Rivers Grosse Pointe

Most Recent Comments

• January 2024 by _itsjunior15
  Physical therapy is not long enough or not at all! , it’s a place where I worry about my family member not getting the treatment they came there for.
• December 2023 by Rodney Ritchie
  my father-in-law is in this place and they do not care about patience at all do not recommend this place for anybody's family member... just getting total neglect
• December 2023 by Tom Harding
  The Rivers is generally well-run, but you can tell they are struggling at times, especially on weekends. Therapy sessions consistently get pushed back or shortened, and it consistently takes longer than it should to get assistance with things like meals or using the bathroom. The staff always tries to do their best to help everyone, but the staff is clearly stretched very thin. In addition the staff does not communicate well amongst themselves. For example they may not be aware of which patients, are hard of hearing, which patients have dementia, or even their physical abilities.This rehabilitation facility consistently faces understaffing issues, attributing it to various reasons such as the pandemic, weekends, and holidays. Unfortunately, these excuses persist over the years without effective resolution, impacting the quality of care. This review is based on the experiences of multiple short stays. This place was chosen because on paper it looks very good and the facilities are very good but the consistent poor service and consistent excuses are unacceptable.
• September 2023 by Kita L
  Unfortunately. A friend of mine had to put her love one in this facility to obtain Physical and Occupational therapy. The staff from a local hospital read a review andsuggested this place to her and her family to place her love one. This place isdefinitely understaffed and some of the employees even vented that her on hervisits . So WHY accept more patients? Money hungry? Her love one has notbeing getting the proper treatment that is required to recover. Actually thetreatment received has undermined all of the great work the Doctors did at the hospital. Majority of the employees which includes CENAs, Nurses, andcleaning staff could be barely give a DAMN on how our MI love ones are beingtreated, Hell it's just a job, I guess. People are at their most vulnerablestate when families place them at rehabilitation centers with thesentiments and hopes of making a full recovery and yet the opposite ishappening at this place! The Patients deserved better and their families expectbetter. LARA PLZ HELP our MICHIGAN patients and their families get the proper treatment and care they deserve from this facility.
• July 2023 by Ross Murray
  My elderly Mother had the misfortune of being a resident within the Rehabilitation section at the Rivers of Grosse Pointe from June 6 through July 3. I was with her most every day for 8-10 hours, and in the few days I could not be there, one of my siblings stepped in. Our overall experience with The Rivers left a lot to be desired due to the lack of consistent, compassionate, and professional care for my Mother. It became obvious very early that the Rehabilitation section is understaffed in all positions (Nursing, Technicians, Aids). It is even worse on weekends. This is based on my 28 days and over 250 hours of staying with my Mother to ensure she was getting the contracted services as promised. I give them a grade of 2/5 stars; and it would be worse except for the fact that most of the personnel seem to care about their residents and take personal accountability in their actions in the administration of competent and compassionate care.The problems we experienced were troubling and systemic. Their procedures are inconsistently applied or not known. Several of the employees lack adequate training, or they just do not care. It would be interesting to know what the average length of employment is for staff, but from talking with them there were several that were new or had less than 3 months. In two cases, they were temporary employees from an Employment Agency and it was their first day at the Rivers. Often, there were different interpretations about standard procedure depending on which employee entered the room. This ranged from personal hygiene (adult diapers/barrier cream/bandages/compression wraps), kitchen/nutrition (inconsistency in specified beverages), medication dosing, application of skilled nursing and availability of resident health information. Worse, some staff members would not take responsibility and blame it on someone/something else (another Technician or Nurse, the kitchen, etc.) In one example, it was suggested we inform the nutritionist regarding Mom’s beverage needs essential for food swallowing with every meal, which were then added to her resident profile. Seems simple enough, but nothing is simple getting things done at the Rivers. Even with this information printed on each meal ticket, at least once a day we had to ask this to be honored. I found out it is the Techs responsibility to dress each tray with resident’s beverages as it was received from the kitchen. The blame game went on most every day for this and other issues. I could always count on excuses from some staff members, not the accountability and competent service expected.Response times for assistance of any kind were poor, consistently averaging between 5 to 12 minutes. Upon arrival, they would press a button in the resident’s room console to confirm the request and silence the chime and corresponding hallway light. I grew accustomed to the regular sound of chimes while residents waited for help. I will refrain from calling out the staff by name in this review that were routinely dismissive and rude, of which there were three that come to mind. Two of them were nurses and were very difficult to deal with the entire time.Fortunately, the Physical/Occupational Therapy personal attending to my Mother’s needs were very capable and kind. Thank you, Amanda, Star, Mike, and Bert. Also, there are several Techs/Aids that were outstanding. Thank you, Armani, Carmel, Erica, Thea, Tenisha, Catherine (Cat), and Miss V. The same for Nurses Sade, Shakira, and Jasmin. The Rivers needs more people like this.Finally, I would not recommend The Rivers Rehabilitation Facility to anyone, regardless of age, condition or the availability of a family member or loved one to spend the time necessary for the advocacy of professional and compassionate care. It was a daily struggle with their systemic issues, inconsistency, and quality of care. Quite frankly, it was not worth it as there are other facilities available. I did briefly address my concerns with John Toupin, Administrator for The Rivers. Be the Change.
• April 2023 by nancy k.
  I wanted to love this place.My 98 year old father was a patient at the Rivers rehab center for about 3 weeks in Feb/Mar of 2023. The facility is located in an upscale neighborhood in Grosse Pointe, near a private school and across from the Grosse Pointe Hunt club. Don't let the fancy address fool you. While the location is nice, the staff, care team, food and overall atmosphere are all horrible. Everyone working there seems to hate their job. It felt to me like wealthy investors own the place and are squeezing every last penny out to make a buck. The extremely slow response times to call buttons indicated that they are very short staffed, or the care team doesn't really give a hoot about the patients. There is a general absence of leadership and lack effective communication amongst team members. Either leadership is oblivious to the nastiness of the care team or they tolerate that type of behavior.I would cringe every time I would walk in the front door. Family members are required to stay in the patient's room at all times. I once went to the nurse's station because my dad needed help and I was quickly scolded for leaving the room. The response was "ring the call button" if you need help. Either they were ignorant that the call buttons went unanswered, or they just did not want to hear any complaints from the family members. One time I stopped into the administrator's office with a question and was also quickly reprimanded by the grumpy leaders of the facility. In the era of covid I understand the tight restrictions, but if there was an adequate response to the patients call button, family members would not need to leave the room to seek help. Often times when I was performing care tasks that I want not trained for such as transferring my dad from the wheelchair to the bed or wiping his butt, a CNA would walk by me, turn the call button off and tell me what a good job I was doing. The good thing is that my dad was still alive when he transferred to assisted living, beyond that, I don't really have any good things to say about the place. The bad thing is that he didn't really rehab very much from when he went in. The ugly is everything else. Thank goodness my dad had family members there most days to help perform basic care because the call button would typically go unanswered for hours. The care team mainly consists of CNA's, many who are contract or temporary workers and a nurse whose sole job is to pass out meds. The CNA's main responsibility is preparing meals, passing out trays and collecting trays. Everything else is secondary. Too bad if the patient has an emergency during the lengthy feeding cycle because the CNA's are not allowed to interrupt the food service duties until all trays have been collected the cleared. The food in brought to a central preparation area and the CNA's and possibly food service workers prep the patient's meals. The food is often served cold and inconsistent with the patient's dietary restrictions. It a huge ordeal to have the CAN reheat the food or ask for something else to eat.The therapy seemed to ok but was really limited. During my father's stay I think he only got maybe a dozen hours of actual therapy. The rest of the time they were perfectly happy with him not moving at all. His goal was to get strong enough to live independently but that goal was not realized during his stay at the Rivers. This was our families first experience with rehab so its hard to tell if its just the Rivers or if the whole industry is bad. I suggest looking around before landing on this place.
• March 2023 by Marilyn Doyal
  We moved into the Independent Living Rivers apartment almost nine years ago. Wonderful staff, apartment choices are for 2bed 2 bath or smaller,3 meals a day or your choice, cleaning services every other week. We could not be more grateful we made this choice
• December 2022 by Dennis Morrow
  I was transferred to The Rivers for treatment and physical therapy after a trip & fall accident first took me to the Beaumont Grosse Pointe ER who diagnosed left leg trauma, admitted me to a 4 day stay and did virtually nothing to treat the resulting agonizing pain.....The Rivers immediately evaluated my needs, accepted and ordered my nurse/wife's suggestion of a Prednisone dose pack to relieve inflammation/pain and began PT thereafter, using ultrasound therapeutic application, after each PT, to heal the affected muscle & tendon. The encouragement to self exercise between PT sessions was invaluable as was the meal offerings which were much better than other healthcare facilities I've needed.
• November 2022 by R A.
  We decided not to put my mother in the facility. It is a very weird place. We went there to check it out and everything is masked in secrecy. We initially met the security guard who said the admissions guy was smoking in his car. Then we met with him directly. He said,"no problem! We can get her in asap." He didn't speak very much and couldn't tell me the difference between the 'memory care' and 'skilled nursing' divisions. He didn't really seem to know much of anything. Very uncomfortable conversation. We asked numerous times to speak to the skilled nursing department to see if it would be a fit. They would not allow us without a doctor's order or medical history. After speaking to our trusted doctor and a social worker, they said an order isn't required for information. We collected and sent medical history. No response from the 'admission' guy. We called, emailed...crickets. I stood outside talking to a friend for half hour. We saw workers coming and going. They were hurried and looked defeated, rushed, miserable and tired. They walked out in pairs, not speaking to one another. Perhaps this review is partially just my overreactive brain but I left the place (been there twice) with a very negative feeling. I didn't feel they cared about people on a personal level. After questioning people in the community and reading about numerous complaints and some, very serious, best to look elsewhere.
• July 2022 by nicole hollihan
  If I could, I would give them negative stars. The facility looked nice however the treatment was far from it. My mother went there on June 23 and my sister had to remove her on July 5. My mom went there for rehab to help her with her walking. While there she sustained a couple of small cuts/scrapes while the staff were moving her. The minor cuts were not properly treated and when my sister went to see her, her lower leg was the size of a person's thigh. She had been sitting in a chair for 8 hours a day, without treatment or even having her leg elevated. My sister had taken bottled water for her to drink since she did not like the taste of tap water and all the bottles were still there. The staff were not giving her the water and she was dehydrated. My sister took her home. The untreated wound turned into an infection and my mother had to be admitted to St. John's Hospital where she remains today in intensive care. While at The Rivers she did to received any antibiotics. She is an insulin dependent diabetic and we are praying that this does not end in an amputation. My mom said a nurse told her that they were understaffed and it was 30 patients to one nurse. If the facility cannot handle the patients due to a staff shortage they should not continue to accept new patients. I will be contacting BC/BS, medicare and finding out who else I can report this facility to for their neglect. Do not take a loved one to this facility.For the fool that said if you don't like it you can care for the person at home.....the point of the person being there is for CARE that they cannot receive at home. This is not a FREE service. This facility it being paid to do a job and it should not be out of the realm of possibility to expect that they will fulfill their obligation to care properly for a patient. If they can't do it, close up. All these people "complaining" simply expected their loved one to get the care that is promised. If not, they would have taken the person somewhere else to begin with. What an ignorant statement.
• July 2022 by lesli holody
  Had my mom there for rehab for 13 days . I brought her bottles of water which they never gave her. They never washed her hair or shower. That I know of when I went get her they told me I had to wait 3 days for them to set everything up. Well I took her home and had everything set up in one hour. Not to mention the bruises she got on her arms
• June 2022 by Johnett Sims
  My experience was having a loved one there for approximately 18 days this past month. It was all pleasant the intake process. The building is very beautiful but don't let that deceive you. Someone tried to warn me about the care before I put my loved one there. I didn't listen as I should have. I would like to give a five star to three nurses on p.m. shift and two aides that act as they cared and was concern about patient care and family care. They are short staff and patients are left in bed and you can hear staff complaints in hall way about the few of them that comes to work are overwork and should walked off. I was there daily and if I was not there another family member would be there. If you put your loved one there, please check on them. You will see and hear a lot. Meal times are always late. I went there several times as they never knew when I would walked in, no aides or just one, or nurse gone awol. No one at nurse stations as you passed by. How can one aide supervise all those patients. During the daytime there are tons of administrative staff in offices and walking around but where is the staff that cares for the patients. One patient walks into other patients room unnoticed all the time. That is not safe . If my loved one has to go back to rehap the Rivers will be a no no. When I tried to complaint they would act in a negative manner. I didn't want anything bad to happen to my loved one. I will also give a five to the therapy team. They were awesome. Fix your patients care team, morale is very low as they need help.
• July 2021 by Lynn Baggot
  My mother was at the Rivers physical rehab. I would NOT recommend this facility from the nursing standpoint. Due to Covid precautions family could not go in facility. Attempts to communicate with nursing staff and Vermon, the nursing administrator, we were largely ignored and calls were not returned. The did not communicate with my mother’s dialysis facility and did not complete necessary daily paperwork for dialysis facility to accurately assess how her renal status. I do not believe they accurately completed the peritoneal dialysis nightly due to many issues. Ultimately they sent my mom on their regular transport van to an appointment with a blood pressure of 70/40 (very low). When she arrived at her appt she was immediately sent by the physician to the ER by ambulance. My mother had emergency surgery & died. No one in the facility would talk to family despite repeated calls to the nursing director of the rehab and director the Rivers facility. A complaint was filed by the family & after the state investigated, they were found to be cited in violation and needed to complete the corrections. In the records that we requested of her care at the facility were another woman’s records. Huge HIPAA violation!! If you love your family member please don’t put them here.
• June 2021 by Princess Domo
  I WORKED THERE IN 2020 I LOVED WORKING THERE ME AND MY SISTER BASICALLY LIVED THERE , WE PICKED UP EVERY DAY THEY ASKED TO WORK , THEY PUT US ON THE SCHEDULE THEN COME ASK IF ITS FINE , THAT WASNT A PROBLEM BECAUSE I LOVED MY JOB !!!! BUT THEN BOMB SOMETHING TRAGIC HIT ME , MY YOUNGEST SON WAS HOSPITALIZE FOR HYPERTENSION HE’S ONLY 2yrs OLD ! I WOULDV’E THOUGHT A JOB WOULD UNDERSTAND THAT BUT AT THE RIVERS I GUESS NOT ! TILL THIS DAY MY LAWYER CALL ME TO SEE IF ILL LIKE TO SUE THEM BECAUSE THEY END EMPLOYMENT WITH ME BECAUSE I COULDN’T BE AT WORK WHY MY SON IN THE HOSPITAL WITH A ENLARGED HEART AND HIGH BLOOD PRESSURE AT THE AGE OF TWO !!! I HAVE BEEN TRYING TO TALK TO THE OWNER AND ETC BUT NO LUCK ! I WANTED TO GO BACK SO BAD ONCE MY SON GOT BETTER DEBBIE BLOCKED MY NUMBER AND ETC. THATS CRAZY BECAUSE THATS A PLACE OF WORK EVERYBODY HAS A FAMILY AND IF ITS NOT A LIFE OR DEATH SITUATION ILL BE AT WORK MY KIDS COMES 1st in any situation. TILL THIS DAY if the OWNER CALLED. ME ILL GO BACK ON 1st SHIFT ONLY . ANYBODY KNOW THE OWNER . OTHER THAN THE RUDE MANAGEMENT AND THE YOUNG WORKERS WHO FO THR RESIDENTS SO WRONG THE. RIVERS WOULD BE A GREAT PLACE FOR YOUR LOVE ONES IF ME AND MY SISTER WAS THERE WELL LOVE TO TAKE CARE OF THEM
• May 2021 by Bee Mack
  When I saw the bad reviews I figured should write one. My mom stayed there 3 months. The building looks newer, at most 10 years old. The place is clean no unpleasant smell when you walk through the door. The staff are attentive(I never had issue with staff not wanting to do their job), registered nurse every shift. whenever I had a issue I talked to the social worker(note:issue wasn't with my mom but a family friend that happened to be there the same time as my mom) problem solved. My mom did roll out of the bed and brake her hip. I don't fault the facility, bed reels are illegal in Michigan. You can buy & install them yourself. Physical therapy was excellent,they even made home visits before & after her release. I would recommend this facility. The people giving bad reviews probably never been in a facility that the piss smell hit you as soon as you walk in the building.