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February 2024 by Colt Slater
The Rite Aid employees are great, however their pharmacy employees are rude and lack a sense of urgency. I pulled in to the drive through at about 1:10 waited in line for 15 minutes for them to serve the two cars in front me, I arrived at the window and waited for a couple minutes before I was greeted. I was finally greeted at 1:29 and was rudely told the pharmacy was closed for lunch. I feel those that have been waiting in line should be served before their lunch break starts, would maybe get them to move a little faster.
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February 2024 by Kim
My dog got very sick. Found out he has to be on medication for the rest of his life. They called his Rx into Rite Aid. Rite Aid told me they could fill 10 of the 100 pills and would order the rest. Went to go pick up more, and they never ordered them and screwed up his script. They gave me some to get us through until they came in. Then I got a text saying it was ready. Went in, and it was not even ordered yet! They said they ordered it. Called, and they said it would be the next day. I said I have 5 days left. I was told it was too soon for refill!? Really?! It is not a controlled substance. Its not too soon when we have 4 days left. Now I go to refill using their system, and they don't recognize his rx number. This is extremely unacceptable!This is not how you handle people's orders pets medication refills!
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December 2023 by Emily Mickle
Pharmacy is getting worse every time there extremely rude and nasty towards people like I have a surgery and picking up my meds the doctor called them in two days before and they said we don’t have records of this
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June 2023 by Tanisha Jones
I applied on indeed for this store previously working for another rite aid location but the hiring manager Megan forgot about my interview and pulled me aside and said we don’t hire blackies like you and when I tell you I’ve never felt so much hostility and discrimination in my life at a job interview
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March 2023 by Corinne Norton
Rite Aid is my drug store of choice. I usually can find what I came in for. The store is clean and staff is helpful. The pharmacy is busy most times when I visit but they do a great job taking care of customers needs.
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January 2023 by Tricia O'Connell
I get so tired of people whining about their Pharmacy experiences. The Pharmacy is NOT BURGER KING!!! And the employees have nothing to do with YOUR insurance! Stop complaining when they take the time to figure out YOUR insurance mess. Also, keep in mind that there is a worker shortage continuing since the Pandemic. The work these folks do is LIFE AND DEATH! Not to be rushed. Please give them the time and courtesy to confirm that your meds are filled correctly. You would never talk to your Doctor the way you treat the Pharmacist who is a DOCTOR OF PHARMACY! It will never be "fill it and bill it" for dedicated Pharmacists and Pharmacy Technicians (which by the way must be State Licensed and Nationally Certified). They are all ESSENTIAL WORKERS that got NO recognition during the worst of our country's medical trauma. I so greatly appreciate their continued hard work and they can take as long as necessary to take care of me. Thank you so much.
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August 2022 by Jayme-Michael Hensley
Rude staff. They will whisper about your medication to each other can over hear to attempt to embarrasses customers. The cashier in the pharmacy can't give a simple yes or no question. Then act like your the incompetent one. I think I will drive the 30 min for my medication. Let it close maybe something better will pop up in its place.
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August 2022 by Todd Forbes
I had recently left a very negative review, i stand behind the review, although my normal pharmacist, which is the best I've had, made things right. I do appreciate good customer service, and he did an outstanding job!!!
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August 2022 by Matthew Stamper
The pharmacy is the worste I have ever been to. They can never get my script right .
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June 2022 by Samantha Beach
I continually have great experiences at this pharmacy. Both of the current pharmacist have been great and kind when I have questions. We have several scripts on auto renew, which is very convenient. I keep my scripts here even though I now have another pharmacy closer by. Definitely would recommend.
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April 2022 by Mike b
I received my 4th Covid shot today at Ortonville Rite Aid. I've been going there for 5 years and, as almost always, I found the experience quite pleasant. The staff is usually very friendly and helpful. The pharmacist, Dr. Jenny, has many times gone above and beyond what I would have expected in order to help me. Pharmacy Technician, Sarah, was friendly, efficient, and helpful today just as she has been whenever I've had the pleasurer of interacting with her in the past.I fully understand that we now live in a world with shortages of not only "stuff" but also workers. So I've adjusted my expectations downward for most businesses. But at Ortonville Rite Aid, at least from my perspective, I'm still receiving the same high quality service as 5 years ago.And even at those businesses where I find the quality of service has fallen, I find the person behind the counter is usually not the root cause.I know if I had to work under the conditions that many retail frontline workers have been for the last 2 years I probably would have gone will smith a long time ago.
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December 2021 by Darren DC
Best answer-FIND A NEW PHARMACY!This is the worst pharmacy I have ever been to.Prescriptions take 6-8 hours to fill, and that's IF you don't have to wait until the next day. Waiting 8 hours or until the next day is always great when you are ill or in pain.If you call the pharmacy and they put you on hold, hang up and call back. They never return to calls that are on hold.And to top it all off, the rudeness. Good bye forever rite aid!
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December 2021 by G.S.F
The new pharmacist needs to be escorted out of there. What's wrong with corporate hiring these rude underperformers? This used to be a dependable place now there's a bunch of nubies in there that can't even get a box ready for pickup after it was called in 8 hours before. Do you really think this is going to work in this small community? You new guys are always behind and rude. The people who worked there before knew virtually everyone and it was a comfortable relationship. My wife waited 45 minutes in line to get to the counter then was told he was to busy to fill her prescription. Get reliable help or we are moving our business to someplace else!
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December 2021 by I'm not CRAZY!!
I takes 3 or 4 days to get a script filled here and forget about calling to speak with someone they have never answered when I've called. Then when you drive up there be prepared to wait in line for 45 minutes.
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December 2021 by Darlene Sawicki
They lost my covid test and instead of calling and telling me to come back they marked ME AS A NO SHOW AFTER 51 hours of me checking for results online. No apology and no telling me they would take care of it. So still stuck in quarantine.