Brakes By The Bay is a highly regarded automotive repair shop known for its exceptional customer service and expertise. Customers consistently praise the staff for being helpful, kind, and honest. Many have shared experiences of receiving prompt assistance, even in urgent situations. For instance, one traveler with a malfunctioning Sprinter van was quickly accommodated, receiving a thorough diagnostic and useful advice on future maintenance within half an hour. Another customer, facing a serious issue with a travel trailer, was relieved when Brakes By The Bay managed to repair it in time for their departure, showcasing the shop's commitment to going above and beyond. The business has built a strong reputation over the years, with families returning for reliable service since their first visit 14 years ago. Customers appreciate the detailed attention given to their vehicles, as seen in a case where the team evaluated an older truck to help a family make informed decisions about repairs. Brakes By The Bay is also recognized for working on unique vehicles, including European cars and classic models, ensuring quality repairs and maintenance. Overall, Brakes By The Bay stands out as a trustworthy option for automotive needs, earning high recommendations from a loyal customer base.
Our water pump went out, in our Volvo...staff was amazing, helpful and kind... we glad it back in 2.5 days...which is faster than our dealership at home
May 2024
Helped fix our car and helped us understand what was needed for that to happen.
July 2023
5 star service and staff. Had some truck issues over the weekend and was in a bad way. Not only did they get us right in they even stayed late to get us up and going ?. Thank u
