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January 2024 by Jessica M.
If I could give zero stars I would. My Universal joints were really bad and making my truck vibrate. I was able to get in sooner than later here. Which was great. They fixed my u-joint and when I left I called them right away because there was still a vibration. Dan said it was maybe the tires needing balanced. Took it into Belle Tire (where I had gotten my tires) the following day got my tires balanced. Still had a vibration that was getting worse. Called Car Care and said as much and they got me in the next day. Went in and they couldn't find anything wrong with it. Said it was safe to drive. Long story short I had to drive it a week like that before I could get back in (holidays). All while Dan still thinks its not the u-joints causing the problem and would not hear it from me. Get there and the u-joint was put in wrong and was NOT safe to drive. They fix it and send me on my way with a vibration still. Take it in to Belle tire to see what the vibration is still. Belle Tire checked it out and said they put the u-joint in wrong again so they fixed it correctly. I drove it and it no longer has a vibration. Harbor Springs Car Care put the u-joints in wrong TWICE! Dan was so worried that my truck would still vibrate after they fixed the u-joint that he didn't see it was actually because they were putting it in wrong. Unacceptable business practice that could cause serious problems with safety.
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August 2023 by Frederick F.
My Lamborghini had a flat tire on the Tunnel of Trees (M119). A great flat-bed tow truck was on site within 20 minutes. A tire was ordered, shipped, and installed quickly and very professionally. This place is one of those small-town, service-oriented shops that I am so grateful for. Thank you, Harbor Springs Car Care for your courteous and professional assistance in my time of need.
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July 2023 by Joe
I don’t have enough nice things to say about this organization. While my car was not within their mechanic shop getting fixed, it was recently towed, utilizing one of their flatbed trucks, to arrive at Belle Tire.The tow truck driver (whom I forgot his name) was professional, nice, and made sure that my car was strapped down on his flatbed tight. Due to my brakes not working sufficiently, I was scared rearranging my car to align up with his flatbed. He offered to help rearranging my car, and with my consent, I allowed him. Very caring!
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September 2022 by Robert T.
Scratched my rim when fixing a flat and didn't tell me. Found it later when washing the car and they used touch up paint to hide it.
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June 2022 by Sterling Sigurd
I had just purchased a Volvo XC70 from Suburban Volvo, and the alternator had gone out on it. This was under the NAPA auto warranty program and Dan took care of this for me. He did a great job and now I don't have any issues with my 2015.5 XC70. He knew how to fix it quickly and correctly. I highly recommend this shop as they stand behind their work.
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March 2022 by Audrey Koster
So nice, so professional, so helpful. I was in HS from the UP for the day when suddenly my power steering went out. They were the nearest service center I could attempt to steer my car to. Even though they clearly had a full schedule they promptly took a look squeezed me in to change the broken steering fluid line the very next morning. Highly recommend. Thank you!
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December 2021 by Tami Hadix
We called in a bind midday at the start of a holiday weekend. They were able to squeeze us in on short notice and were very accommodating. We needed a tire repair done so our daughter could safely make the trip back to college early the next morning. They made what could’ve been a horrible dilemma and resolved it within hours.
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November 2021 by Bill DeVault
10/09/2021 My car was having a fuel problem. We talked to the dealer in Traverse City they said they could look at it on December 8th. I then took it to a GM dealership in Petoskey and they could not work on the Nissan. I was stuck!Then I rembered that there was a gas station in Harbor Spring, it looked like the gas statrion we had in Jackson. So I called them and they picked up the car because it had stoped running. They told me they could look at it in about 3 days. They called with an estimate and had it running again in about 3 days. Thanks for helping us out. You will be the place I take all my cars from now on.Bill DeVault
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October 2021 by Dave Parks
They were very helpful and responsive when we needed assistance. Super friendly. They came through in a big way when we needed them. Thanks!
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October 2021 by Larry Spiece
Excellent service ?, we're from out of town And had a none fixable flat tire, very good job by Dan the tech Man ?, and the service manager was great ??? Thx ?
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August 2021 by RJM
Our car broke down while vacationing Up North. They were able to get us taken care of and back on the road in under a week when other shops couldn't even get us in that fast. The prices are fair and estimate was just what we needed with no suprise charges. The owner even took a hit and honored a discount after a third party vendor promised us an expired offer. This small business does great work and puts customers first. A+ all the way!
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July 2021 by Allyson Brill
Fantastic service! My husband and I were visiting from out of town and discovered we were missing our oil dipstick. We just happened upon this place. The front desk was helpful in trying to help us located a dipstick and technician Shawn helped us rig something up and topped up our oil until we could get a new dipstick the next day. Nice people that took time out of their busy day to help us out in a pinch.
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July 2021 by Blake Almstead
We were on a day road trip visiting Petoskey and Harbor Springs. Our car had an unexpected flat tire and a kind local resident stopped to ask if we needed help and recommended Harbor Springs Car Care. It was after hours, but their helpful tow truck driver told us where to park, where to fill out an after hours report and leave the form/keys in their drop box.The next day we received incredible service and information about what was the best plan for new tires due to the excessive wear on our other tires. After everything we have new tires and confidence our vehicle is safe for our vacation and beyond! We will travel to this location again for future service! Thank you!
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June 2021 by Blake Almstead
We were on a day road trip visiting Petoskey and Harbor Springs. Our car had an unexpected flat tire and a kind local resident stopped to ask if we needed help and recommended Harbor Springs Car Care. It was after hours, but their helpful tow truck driver told us where to park, where to fill out an after hours report and leave the form/keys in their drop box.
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June 2021 by Blake A.
We were on a day road trip visiting Petoskey and Harbor Springs. Our car had an unexpected flat tire and a kind local resident stopped to ask if we needed help and recommended Harbor Springs Car Care. It was after hours, but their helpful tow truck driver told us where to park, fill out a after hours report and leave the form/keys in their drop box. The next day we received incredible service and information about what was the best plan for new tires due to the wear on ours. After everything we have new tires and confidence our vehicle is safe for our vacation and beyond! We will travel to this location again for future service! Thank you!
