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July 2024 by Denny Billings
Terrible service. The manager is a horrible and rude.. was vary fast to dismiss any issue I was having. Instead wanted an argument. Lowe's is a good company so I need to contact the corporate office
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January 2024 by Danny M.
Very helpful and courteous. Good experiences every time. Well stocked and typically a staff person there to help
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September 2023 by Burt W.
Dying & circling the drain. Just like Eastland mall, Lowes will not be able to withstand the onslaught. Understaffed with incompetents, disorganized, many items missing, low inventory, will be bankrupt in a year. As Detroit expands it devours all things in its path.
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July 2023 by Lisa L.
4 people were waiting in line, while 1 person was working the register & there were 4 staff in the area behind the counter. Even if it wasn't everyone's assignment to work in that area, someone could've stepped up or called for assistance. Where's the manager? This is not the first time I've had this experience here. It's frustrating to see help available, but not assisting when there's a line. Please do something about this.
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July 2023 by Susan B.
I ordered a refrigerator. The salesman was great. The delivery and communication was terrible. There fore a 3. My delivery was scheduled between 8-12. The driver called and said that they would be here in 1/2 an hour. No-one came so I began to try to track this down. I called the driver back who said that the truck was too big so that the refrigerator went back to the warehouse and would need a smaller truck. He said the dispatcher was suppose to notify me. I called Lowes but noone in Appliance picked up. I hot a manager and he gave me the contact info for the warehouse. They rescheduled me for a few days later. I agreed to 8-12 . I get a call to say they are running late and it will be first thing after lunch. Well it is almost 3 . I understand the truck problem but I resent not being informed and had to spend additional time tracking it down. The reschedule is also annoying . Heads up guess what. They brought the big truck again so can not deliver. Next I received a voice mail from the warehouse. They said that the only option I would have for delivery was to get a pick up truck that would go down the one block to the major criss street. The Lowes delivery truck could then meet the pickup truck and load it into the pick up truck for the block to my house. Needless to say. I canceled my order and went to a local appliance store to buy a much needed refrigerator
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March 2023 by Angela C.
The 8 mile store is my go to for anything home repair and garden related. The store may be smaller than the newer ones but it is always well stocked and spotless. Did I mention how helpful and courteous the staff is? They are easy to find, knowledgeable and will help assist loading heavy items in my car. As someone who worked in retail, especially with the new "climate", I say well done to this store and their manager.
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December 2022 by Steven M.
the manager was condescending and of little help. my order was delayed twice, it was supposed to be delivered on tuesday, then they changed it to thursday, and then sunday, and they refused to make it right. will never shop lowes again. rated them one star cuz i cant rate them lower.
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November 2022 by Matthew B.
I've always had pleasant interactions with the staff and was led to where, so that's a plus. But their online order pickup service is lacking. Things will randomly get cancelled. Better to just head in the store and get it yourself.
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August 2022 by Ty W.
This store is nasty never clean and the store managers are terrible. Would not recommend you working here. Also this store never have workers to help with anything customers need.
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March 2022 by Richard Oldfield
Lowes has become my go to big box store for hardware and building supplies.
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October 2021 by Roderick A.
I have been inspired to shop lowes for best service and prices. I've purchased washer dryer,stove,riding lawnmower, best place for in door out door plants. but most important the sales staff clientele. the remember you and if you want something in particular ask for sales specialis. They will get it and call you back and at an excellent price. that how i got my fridge and riding tractor lawnmower. i was so inspired i wrote the ceo and store manager a letter. it wash like shopping in BH, CA and i did live and shop there. Service is everything, and clientelling is a must for return business. oh yess i also bought the shed and opened an account bought all the lumber for my new 10x14 ft deck
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September 2021 by Ryan W.
I bought a Craftsman riding mower online on July 20. The order was fulfilled through this store. I finally received the mower on August 2nd. Mower didn't last a week before the lawn deck engagement belt snapped in two on August 8th. After having a rude conversation with an associate trying to say I didn't have a warranty (I did) they then told me to bring in the defective lawn mower to their store. That wasn't an option. They then transferred me to customer service who told me they didn't have time for this before hanging up on me. 12 calls to customer service call center to get the store to comply, they finally agreed to exchange the mower. They picked up the defective lawnmower and lo and behold they didn't have another in stock. I called the store, actually spoke to someone who told me they would look at nearby stores and call me back. That was on Monday. I called the store today and was hung up on again. Back to calling customer service. A simple exchange of a defective lawnmower should not be this complicated.
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May 2021 by Thomas I.
Ordered using online service. Paid for items with a gift card. Lowe's online accepted order showing items in stock. Went to pick up after waiting four days and never receiving a call or text for an update . They were missing two items and could not complete my order yet they won't refund my money at the store so I could purchase different items. They told me I would have to wait 5 days for a gift card to show up in the mail with a refund. Staffing was rude and clueless. No one takes ownership to make a decision.
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December 2020 by Francisco G.
Ask a young lady if she could help get a exhaust fan from the very top she looked at me and just walked away. Very unprofessional I would of have then no stars if they had it . Will spend my $160 at Home Depot!!
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July 2020 by John S.
What has happened to this store. It used to be top notch. I HAVE MADE 11 PHONE CALLS IN 10 DAYS, NEVER HAS A CALL BEEN ANSWERED . They have been out of basic dirt bags for my last three visits. I would call first but they never answer the phone!!!!!
