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November 2023 by Lissa Hahn
Glad to be getting a pellet stove and no longer using this propane company. Took us off our monthly auto pay plan with no warning, and now cannot be put back on unless we pay at the full amount. This company is garbage, do NOT go through them.
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February 2023 by Google user
I have never been scammed by a major company before. This company fraudulently took 539$ from my bank account. Original bill was 717 and was paid. They made us starve. This company blamed the bank for their mistake. This is the worst experience in business I have ever had. I urge the public to not invest in this company. They are praying on families and do not remove banking from the file. I did not place an order, they said the bank only paid a portion of the bill, unfortunately for them I paid that bill! I have documentation... and they decided to fraudulently withdrawal money 1 1/2 months later. This is bad business and they should not be allowed to be in operation. I may have to get a lawyer just to get my money back. I am a single mother and work hard for my company. For this to happen was devastating and they did it on a Friday! The bank fixed fraud charge and this company took it again over night!
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January 2023 by Amelia Miles
I have never been scammed by a major company before. This company fraudulently took 539$ from my bank account. Original bill was 717 and was paid. They made us starve. This company blamed the bank for their mistake. This is the worst experience in business I have ever had. I urge the public to not invest in this company. They are praying on families and do not remove banking from the file. I did not place an order, they said the bank only paid a portion of the bill, unfortunately for them I paid that bill! I have documentation... and they decided to fraudulently withdrawal money 1 1/2 months later. This is bad business and they should not be allowed to be in operation. I may have to get a lawyer just to get my money back. I am a single mother and work hard for my company. For this to happen was devastating and they did it on a Friday! The bank fixed fraud charge and this company took it again over night!
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November 2022 by Barbara Dailey
Trying to get delivery and told yo call a 800 number. Talking to people whom I can’t understand and they keep telling me a service person will call. Waiting fir a call since we are 4 hours from the property. Not having a local number to call is so frustrAting. Still waiting and no call, no propane……
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March 2022 by KSSW KSSW
Horrible horrible company. I will never do business with AmeriGas again. We have been a Pentwater customer of theirs for twenty years. When they switched their billing process they screwed us over and we fought their invoices for months - clearly incorrect based on our extensive history (which they had on file) and could provide no proof of these monthly deliveries during the winter months when the house is rarely used. We finally came to an agreement and we paid.Next billing cycle after one fill there were two charges instead of one. They said they were not able to issue credit so just wait until the next fill blah blah. We’re ripped the tank out the next week and brought in Excel which we use at another house in Hart. They are much better for service and friendliness. The people at AmeriGas are just plain rude and don’t care about customer loyalty. Bye bye AmeriGas - you have lost a long-term customer for good.
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February 2022 by Laura Smith
Literally the worst place ever! I'm freezing and they were supposed to be here a month ago and I keep getting excuses why they aren't showing up. I'm switching immediately. Worst company ever. If you go with these people you will be sorry you did. Look elsewhere you will be happy anywhere else.
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November 2021 by Kevin Oliver
Will nickel and dime you to death. 3 years ago I had them come out for a fill. They filled my tank and locked me out because my lines were not to code. The place has been in the family 50 years. We have used Amerigas for as long as I can remember. They locked out the tank. It would of been ok but they didn't tell me. I went up for hunting season no heat. I got the lines redone and called them. I was told 3 weeks before someone could come out. I closed the place and went home.In the spring I finally got them to come out. Said it was a service call and charged me 150.00 to come out and 100.00 for a pressure test. Heat was back up and running.Hunting season comes around lock is back on the tank. I call and they say I didn't pay tank rent. I explained that I filled with the amount of gas needed to waive that. Got it straightened out. They come out and charge me for a pressure test again.This year, I called for a fill. I asked the tank be filled from 12% to 60%. Cool they come out and say they filled it. I had a family member go check and it was filled only to 40%. It took 5 calls 8 emails and 3 days but I was finally told the remaining gas was on the way. Two weeks later no gas. I called and kept getting the run around. At one point I was told they couldn't deliver it because the road was closed. I called my neighbor and was told it was not. I was then told because I called they were going to charge me a 300.00 fee for emergency service. After an extensive battle lasting 5 days I fired Amerigas and told them to get their tank off my property. They told me that is going to cost 149.00.
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October 2021 by ToMT “Double t” Towing
Unfriendly neighbors
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October 2021 by A!
Expensive
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Took my 2nd tank with 80% propane without permission
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November 2020 by Chantia Calhoun
Customer services is horrible, you can't even reach a person over the phone. We have been charged for faulty equipment, that they provide. Not very friendly, they're always trying to make a dollar ?
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January 2019 by cris broughman
I had been a customer for 5 years. I thought the price was getting to high so I shopped around. I found propane much cheaper with another local company. Amerigas is now trying to charge me 59.99 to pick up there tank. I have my original signed agreement and this charge is not stated in our agreement. Very unhappy with this situation and wish I would have never used them at all.
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January 2019 by Bethany DeReamer
Have had them for several years. They overcharge for propane and I will be switching company's. Not satisfied at all.
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June 2018 by Keri Heath
Fast setup service, friendly technician, very easy transaction!
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April 2018 by Karen Cudney
Its a fun place to visit. Everyone is very helpful
