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August 2023 by Michelle Kirwan-Woods
My husband and I keep our boat here. Tamara is no nonsense, and runs a tight ship. We never worry about our boat. If you get to know her she's actually a nice person.With regard to the poor reviews, just remember there's two sides to every story. As a person who has been here three seasons, I see what she deals with on the rental side. Some individuals are extremely disrespectful.
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August 2023 by Josie C
There are no complaints regarding the boat/equipment. We had family coming in from out of town and this day planned expecting it to be a breeze. Leslie was nice however the other lady wasn’t. I’m guessing her name was Tamara considering the reviews prior all described exactly who she was. We had problems getting Bluetooth connected (she never showed us how to use the radio she said quote “you guys are young, you can figure it out”) which took us a while mind you we had to watch YouTube videos to figure it out. We called her a couple times and each time she as rude saying “I got 20 people in-front of me right now just keep pressing the blue button” we spent an hour of our paid time figuring out how to connect our phones to the boat so we can listen to music. She was rude, snappy and had an awful attitude. She clearly doesn’t like working there and she’s definitely ruining the business. After her disgusting attitude and nasty remarks she demanded a tip. Why the hell would we tip you if you didn’t do anything? Tipping is optional based on the help and assistance you receive and we didn’t revive any of that. I’ve worked in customer service for 10+ years and this is not the type of person I would hire if I want to keep my business up and running. I will not be returning here until she’s gone and I will be sure to spread the word.
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August 2023 by Kristie J.
We rented from here yesterday and the lady with the short hair was ALOT! When we rented the boat we told her 3 times we are experienced boaters, so bringing the boat back she was outside and telling us to park here ...which we knew where to park so we were turning the boat around to park which was obviously a big deal " which made NO SENSE " and she was non stop yelling from the dock, that is not something you do when someone is driving your rental boat the boat was parked perfectly fine, so now we are un loading the boat and putting things in the car which she said to do while she checked it over, that took all of 2 minutes ,and while putting our things in the car she says oh you guys aren't the tipping kindmaybe you can leave us a review! First of all We are the tipping kind 100% ,we are still putting stuff in the car ...hang on a Second Lady!! but no one is gonna tip someone when your rude and yelling at us like we don't know what we are doing when we told you over and over again we do! and don't give us a second to tip we were still putting stuff in the car, and she was still tipped even after all that, then we asked for a receipt saying everything was ok with the boat she said they don't have receipts ok then email us... she said they don't do email.... Come on ....what does not have a receipt when your spending $500 for e rental! The boat was great! She definitely needs to calm down and speak to people way better and give people a minute to load their stuff in their vehicles and then come back to you for a RECEIPT and to tip you out!!
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August 2023 by Ricardo santos
I recently had the opportunity to rent a boat from Boat Town, and overall, my experience was horrible.I must address a rather disheartening aspect of my experience—the customer service provided by one of the company's staff members. The individual who handled the rental process exhibited an attitude that was unprofessional and, frankly, quite discouraging. It was evident that they were not very welcoming and displayed a lack of respect, particularly towards individuals who appeared to be immigrants.It's disheartening to encounter such behavior in this day and age, especially when trying to enjoy a leisurely activity. While the boat rental itself was commendable, the unpleasant encounter with the staff member left a sour note. I hope that Boat Town Marina takes the opportunity to address this issue and ensure that all customers, regardless of their background, are treated with the respect and courtesy they deserve.The regrettable behavior of one staff member underscores the importance of inclusive and respectful customer service practices.
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August 2023 by Jordan Linhard
We rented a pontoon last weekend for a friends birthday. Tamara was so knowledgeable and very straight to the point with rules and directions of where to go and how to get there. She was a riot!Super nice boat and easy to drive. It was a great day on the water. We will rent again. Thank you very much Tamara!!
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July 2023 by Dana Annan
We rented this past weekend and it was great! Tamara was amazing and went above and beyond to accommodate us! Highly recommend renting from Boat Town! We would rent again!
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July 2023 by Mike Jurcisin
Tamara is amazing. Five star customer service. Boat was beautiful and perfect for our family of six. Highly recommend if you are considering renting on Lake St. Clair.
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September 2022 by Sean Anderson
The worst part about this place are the owners, 18 one star reviews over two+ years which account for over 25% of their total reviews (at the time of writing this) and most of those one stars are because of one employee, Tamara. While the owners have responded to most of those reviews with promises to "talk" to Tamara I can tell you that my experience on 8/19/22 mirrored that of those one star reviews regarding her, so I'm not sure those "talks" are working. Which begs the question why would ownership continue to employ someone like this? Its truly incomprehensible. If you don't mind dealing with someone that walks around gloating about what a hardass they are while belittling customers, and has zero knowledge about boating then this place is for you. But as someone with over 20 years of boating experience I would not recommend this place to anyone especially those who are not familiar with boating. As Tamara told me when we turned our boat in, there's nothing wrong with the boat but we have a problem... and she's right the problem is her!
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August 2022 by Denise Watch
What an awesome day!! We had an all day rental 10a-6p on a rather windy but warm day. Lake was a bit choppy but that didn't stop us from making memories!! Tamara from Boat Town Rentals was AMAZING! Helpful, knowledgeable, and super friendly! Suggested the best areas with Sandy bottoms and we had a blast! She knows the waterways! If you don't, like us, just listen to her tips and you can't go wrong!!!We will be back without question!!
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August 2022 by Kyra Granroth
READ REVIEWS BEFORE RENTING FROM HERE!!!!!!I am only giving 1 star because the boat itself was amazing! However, the dock hand, Tamara, is what ruined the experience, and why we will not be returning. A member of our group called the management to voice our concerns after, and then was left a snarky voicemail by Tamara. Another member of our group had another reservation in a couple weeks, but that has since been canceled. She was very rude to us at the beginning when we were getting the boat set up. The place we were anchoring the boat for the day at was about a 45 min ride out, and we were told to leave no later than 4:15/30 if we wanted to make sure we made it back on time (to leave room for swimming, tubing, gas, etc). We started heading back at 4:10, and when we reached the main lake we were met with 3 foot waves (I am not exaggerating) from the incoming storm (the cove we anchored in was calm, and while we saw that the storm was coming and decided to head back, we did not know how bad the waves would be crossing the lake). We took it very slow obviously, but after an hour we were still very far from the gas station. We let Tamara know that the waves were really bad and that we still had not gotten to the gas station, to which she replied to take it slow and not rush it, and she would not charge us for being late. So because of the incoming storm, we were around 30 minutes late to the dock. The dock area is also VERY narrow, and the strong winds made it difficult for us to navigate in the area and dock the boat. After we unloaded everything and packed up our cars ready to go, we gave Tamara her tip. She would not let us leave, saying that the tip we gave her wasn't enough, and that we needed to "dig deeper into our pockets ," because, "charter companies wouldn't accept less than $200". I'm sorry but tips are NOT required, and we were still very generous with what we ended up giving her, especially when all she did for us was bring us the boat, and dock it after. Yes, we did come back late, but because we listened and did exactly what she told us to do. Tamara was very unprofessional and rude, and is the reason we will not be coming back to this boat rental. I wish we had read the reviews before booking with Boat Town--they are not exaggerating in the slightest. It blows my mind that they continue to let her work there after all of the complaints and bad reviews she has gotten over the YEARS!! Great boats though!
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August 2022 by Dora Whalen
Have rented from boat town marina several summers in a row. We have never had any issues. Boats are beautiful, Tamara and her crew are always amazing and get you on the water promptly and give you all the info you need for a fun filled day on the water. Highly recommend checking them out.
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August 2022 by Julie Zmijewski
We had an amazing day on the lake! The day started with friendly chit chat with Tamara who got us on our way with tips for navigating and great family-friendly spots to anchor and play in the water. The boat was clean and the kids (and adults!) had a blast on the tube and lily pad! Fantastic day for all!
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August 2022 by Pvkou B
Old angry lady Tamara or whatever her name is literally sucks. She was very rude and loud for no reason. She needs to learn better customer service and stop making slick remarks at the customers. Very unpleasant experience and I will never return again. Demanded for tips, even though she sucked at what she did. Never greeted me or told me to sign any paper works until I grabbed it and finished it myself that’s when she had an attitude. Literally went to service others that came after me. Good luck getting my service again if the old lady still remains there.
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August 2022 by Angels Aspire
This senior citizen Tamara was a bitter old lady who should not be working here. She kept swearing when we had children around and had a stank attitude. When we returned the boat she was crying about how there better not be 1 Cheeto on the floor. She needs a man or something or a new job. The boats were nice but the service was wack.
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July 2022 by Denise W.
What an awesome day!! We had an all day rental 10a-6p on a rather windy but warm day. Lake was a bit choppy but that didn't stop us from making memories!! Tamara from Boat Town Rentals was AMAZING! Helpful, knowledgeable, and super friendly! Suggested the best areas with Sandy bottoms and we had a blast! She knows the waterways! If you don't, like us, just listen to her tips and you can't go wrong!!! We will be back without question!!
