-
January 2024 by Julie Hubner
Just want to express my sincere appreciation for getting my car unstuck from a hard to reach 2 track road. Kudos to William Persinger for his perseverance and problem solving-I am home safe! Thank you!
-
January 2024 by Mindy Spencer
A few cars stuck today. Me being the last, impatient one. Thank you so much for pulling me out so I could make my way to school! I appreciate you guys!!!
-
September 2023 by Roy Jeeps
Thanks for getting my truck from the dunes to the cabin. Awesome driver thank his name was Dan. Was on Saturday.. thank you.
-
September 2023 by D D
Timely, Kind, and Professional!Thanks for your help today. Your Staff is awesome!Service: Fuel delivery
-
September 2023 by Candice Collins
Fast and professional. Won’t leave you hanging. Thank you for being so responsive!!Services: Special vehicle towing
-
July 2023 by Jerome Betts
I totaled my family vehicle by colliding with a deer about 5 miles from this towing business. The state troopers that assisted me called this tow company on my behalf. While I appreciated the efforts of the officers, I really wished they would have called another company. The truck driver was the most rude, arrogant, unprofessional service provider I have dealt with as an adult. Once he hooked up, he informed me that he would not tow our vehicle to our home as his company didn't deal with my insurance (Informed him I had full coverage, with towing included). We asked to speak with dispatch, the dispatch said that they could bill our insurance. Upon hearing her, he became irrate and yelled at her, " WE DON'T BILL THAT INSURANCE". He told me we have to take my vehicle to a body shop so they could collect payment from the body shop. Speaking to my agent on the phone, I was told all the company needed to do was request reimbursement for services. However, he would not listen saying it was not possible for them to bill my insurance and agaisnt policy. Had it not been very late, and my family being stranded, I would have rejected service and found another tow company. However, we had the vehicle delivered to a local body shop. Once delivered, and after asking a simple question, he yelled causing me to do so as well. After some tensions cooled, he actually told me that he " had a bad day". I just totaled my vehicle, stranded my family and myself on vacation and have my service provider is complaining to the customer about his day, during his work hours. I was appalled to say the least. On top of that the 30 mile tow was nearly $450, which was paid by guess what, my insurance! On a bad night, this company made things far worse. I wouldn't recommend them to an enemy! Have had way better treatment and rates from Fiers Towing.
-
August 2022 by Doug Hamlin
Always can count on these guys to get the job done right. Thanks again.
-
August 2022 by Mary Shaver
Awesome personality and very friendly! Very fast for what was needed!!!Service: Car lockouts
-
August 2022 by Joey Catanzaro
The best in the business. DNR automatically called them out for a rollover, they got there, helped us air up the tires as much as we could and they go “just drive it out”. They came to the parking lot to make sure we got out and wouldn’t accept anything for their time. Just some genuine people trying to help others which is hard to find these days. Keep up the great work and you’re first on our call list if we ever need it.
-
July 2022 by Ariel Ware
Legit the only place I go unless I absolutely cannot. Love the polite, informative, and kind employees!
-
April 2022 by Marshall Dines
Paul was extremely nice and helpful. It was clear to me that they weren’t there to nickel and dime. I appreciate his help and kindness at a time I really needed help with my family on an off road adventure.
-
February 2022 by Sara Smith
Fantastic customer service, fast to get my car done.. Will return for sure..?
-
December 2021 by Marian England
They do a great job there always have ??
-
October 2021 by shawn nachtrab
I broke down just south of Ludington. I live 4 hours away and it was a Saturday. They couldn't fix that day but it was done on Monday. The alternator had died. They really had me over a barrel if they wanted to charge me in excess. It reminded me of the national lampoon movie vacation when Clark says to the mechanic, how much for the repairs, and the mechanic says well how much you got? Anyway I rented a car drove home and then came back up Monday. They made a bad situation pretty tolerable. I would recommend 100%. Thanks guys!Shawn
-
October 2021 by Janet Ford
Daniel was extremely helpful in a situation I expected to be worse then what it was. They charged me half of what I expected to haul a truck with a blown head gasket all the way to Indiana from Pentwater. He was very efficient and was careful with my vehicle. He arrived on-site in a timely manner, carried himself professionally, and overall deserves a hefty raise. ?Services: Car towing
