-
December 2024 by Louise C.
Kayla and Haylee gave me the absolute best experience I’ve ever had at an AT&T store. I will never again visit any other store other than theirs. They know what they’re doing here! Thank you girls!!!💕
-
December 2024 by Ke_Ke Videos
Haylee did an amazing job helping me upgrade my phone to the newest phone. She answered all my questions and was able to help me lower my bill especially with the holidays being here!
-
December 2024 by Jesse B
I recently ordered a new phone and line from AT&T. When I picked up the phone from this authorized dealer, the representative failed to complete the transaction correctly.
During the initial visit, the representative did not fully activate the phone or complete the transaction. As a result, I had to return to the store a second time to rectify the issue.
On the second visit, the representative provided misleading information. They insisted on activating the highest tier plan, despite my clear request for the starter plan. They falsely claimed that they couldn't activate the lower tier plan and that any plan changes within 30 days would negatively impact their commission. Additionally, they added Next Up anytime to the plan without my consent, claiming it was an automatic system addition that couldn't be removed.
Frustrated by these issues, I contacted AT&T customer service. They confirmed that the authorized dealer's actions were not in line with standard procedures and corrected the plan accordingly. While I'm pleased with AT&T's resolution, I'm disappointed with the misleading information, poor service, and inconvenience caused by the authorized dealer. I will avoid visiting this particular location in the future.
-
November 2024 by Carley Page
Excellent service, very helpful!
-
November 2024 by Phyllis Harp
Haylee was extremely helpful, she informed me of the different models and which was good for me at a reasonable price. She was very friendly and knowledgeable of the product. Will go back if I need help in the future. .
-
November 2024 by Danielle Alexander
Yesterday my husband and I needed help with a broke phone screen. Kayla was so helpful and diligent in giving us the best customer service. She took the time to research our account and what was our best options. We ended up walking out with two new phones and a watch for my husband that should actually lower our monthly cost. Thank you Kayla, you rock!
-
November 2024 by Kevin Sullivan
Great service and very friendly have no problem recommending this store to anyone
-
November 2024 by Dan McNallen
Haylee and Kayla were extremely helpful in assisting my wife and I with our recent Iphone 16 Pro upgrades. All questions were quickly answered and the process went extremely smoothly. Haylee went over and above to assist with my multi line setup required for work which presented some unique challenges.
-
October 2024 by LJ Green
We had an emergency replacement situation for phone that was ran over. Also, upgraded another phone while there. Kayla was only one working and did a great job of taking care of all our needs while evaluating other customers needs. She was friendly and professional.
-
September 2024 by REBUYER
Subject: Exceptional Service from Haley and Kayla at AT&T
I'm writing to express my utmost satisfaction with the outstanding service I received from Haley and Kayla at AT&T. Their expertise, patience, and dedication have been instrumental in my decision to remain with the company.
From the moment I walked into the store, Haley and Kayla greeted me with warm smiles and a genuine desire to assist. They listened attentively to my needs, took the time to understand my specific requirements, and provided me with personalized recommendations. Their knowledge of AT&T's products and services was impressive, and they were able to answer all of my questions in a clear and concise manner.
Haley and Kayla's commitment to customer satisfaction is truly commendable. They went above and beyond to ensure that I was happy with my purchase and that I understood how to utilize my new devices. Their positive attitudes and friendly demeanor made the entire experience enjoyable.
Thanks to Haley and Kayla, I am confident that I have made the right choice in selecting AT&T. They are a valuable asset to the organization and I hope that they are recognized for their exceptional work.
-
August 2024 by Suzanne Thomas
Haylee M was amazing to work with! So knowledge, pleasant, fun and efficient! Definitely stop in to the AT&T to have the pleasure of working with her!
-
August 2024 by Jessica Rule
Hayley was so great! Best customer service I’ve had in a long time :) loving my new phone!
-
August 2024 by Mel Cummins
Very knowledgeable and courteous.
-
August 2024 by Laura Browne
She was understanding of my needs,easy to talk to
It was a great experience I'm sending my granddaughter to her next, and my son. Thank you so much and I love my new phone
-
August 2024 by Brian Stelter
The girl that manages the store is great,,,but this store no longer excepts payments.
