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August 2023 by Mezion
I've been using this pharmacy here in Heartland for five years now, and I think I've got a pretty good gage on what this pharmacy & it's team has meant to me. Let me share with you my experience.Let me preface this by saying that I have multiple health conditions, and my wife has had multiple surgeries, so through the years (and because I'm at the pharmacy multiple times a month) I've gotten to know and observe the staff at this location.I'm going to give you two personal experiences that I've had, and one that I've witnessed.The first one was concerning my daughter. She needed a particular prescription that this location only had half of the dosage for. Pharmacist Steve actually called another location for me, and had them fill it to ensure that we would get it that same day.The next one was when my wife had her spinal fusion surgery and pharmacist Heather took the time with me to help me manage the list of medications that I had to give to my wife during her recovery process. I've also had other pharmastists follow up with me regarding other prescriptions as well, out of concern that we needed to have them filled promptly.Lastly, I was shopping at the store one day, and had gone to the pharmacy first to pick up my prescription and I saw that pharmacist Steve had just vaccinated a young girl and she was crying afterwards. A short while after this I saw him buying a bag of candy(at the u-scan), to give her to console her.These are just a few examples of the things that I've observed over the years here, and could give many many more. It's little things like walking up to pick up a script, and Ann starts checking the computer before you say a word to her. She says "Hi Jerry, I've got 3 for you today". All of the employees here are so friendly, and it shows that they really care.If you didn't know, Meijer has a pharmacy, and it's exemplary. I'm thankful that the Meijer pharmacy in Hartland is a part of my life. Thank you to each and every one of you front line workers. (They are because they're the ones giving out prescriptions to the sickest of people, and with a smile on their face)
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July 2023 by CM
I have 2 controlled substances I need filled every month for problems that Im ashamed of already the techs at meijer make me feel even worse the days I have to call & get them filled every month are horrible not to mention drawn out because they are always out of something ! So rude & nasty they make me feel like I doing something wrong they want to be the doctor & pharmacist I have been asked questions regarding the issue I taking some of my prescriptions that's between me & my Dr not some nasty tech who clearly hates her job. All the girl techs are a nightmare to deal with but there is 1 guy tech ( I don't know the name) who is WONDERFUL I never feel judged by him. Meijer discriminates against people with certain medical issues that are just trying to get better & make it day to day. No one should leave a pharmacy feeling judged & less then. But after viewing the others reviews I know I'm not the only one themst goes through this. Someone needs to come it take charge & fix these issues meijer should not be able to do this to customers any more
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June 2023 by Ciera Mcak
If you need any kind of controlled substance for anything, do not go to this pharmacy. For months they have been filling my prescriptions today they called and said we can’t fill A and I told the pharmacist what it was for, he then said ok I’ll fill it. When I went to pick up that prescription (A) I asked to have the rest be put in to fill for the future date and the called and said we won’t fill that quantity of prescription ( B) take it somewhere else. Even though they’ve been filling both of those prescriptions (A & B) for months. Either they’ve been doing something wrong that they should be in trouble for, or their being discriminatory against people with certain diagnoses. Either way save yourself some time and find a caring pharmacy that doesn’t think they know better than your medical doctor. Find somewhere that will just fill your prescriptions with out causing you massive anxiety pretending like they’re not going to fill it then after some convincing they do anyways. I really liked going here but they’re on a power rush and making medical decisions for you. You may get lucky and they’ll do it for you but they pick and chose who they’ll fill prescriptions for and that could change at any moment. Save yourself the anxiety of not knowing month to month if you’ll be able to get your medication. I’m a registered nurse and I’ve worked with many wonderful pharmacists they just aren’t it.Edit** after reading other reviews I realized that they really don’t ever have any medication in stock. This goes for controlled medication, non controlled and over the counter shelves are always empty in one section or another. They almost always have to order your RX. RX A listed above was out of stock 3 weeks ago. I was lucky i had extra because this is a medication that is deadly if stopped immediately. The pharmacist and I had a direct conversation about it because they were going to fill a partial and “if it got there in time they’d fill the rest if not I’d forfeit the rest of the prescription” again medication that’s deadly if stopped abruptly. Today when I called they magically had it and NEVER called me to let me know it was in stock. I’ve been waiting and who knows how long it would have been before they called me to tell me it was in stock. I keep getting more and more upset as I’m thinking of other minor things that happened that I over looked before they started making medical decisions for me. It takes forever to get anything: in line, in the drive through, waiting in store for something to be filled… let’s just throw that in there too
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June 2023 by Joshua Kildea
Lied to me about being able to pick up a medication, saying there was a 4 day hold. After contacting my doctor, there was no such thing. They then said they didn't have the medication and that I should find a different pharmacy.
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May 2023 by Tony Brown
Had a prescription called in this afternoon medication is in stock at this store. Came in 4 hours later to pick it up both pharmacy techs are sitting playing on their phones and there’s no other customers. I asked to pick up my prescription and was asked if I wanted to come back tomorrow because they hadn’t filled it yet. Pharmacy verified the script was in stock again and asked if I could wait another 20 minutes to fill it. That’s when a technician named Ashley who was playing in her phone start talking rudely from the back ground still playing on her phone. I said I will just come back another day to pick it up since they definitely were to busy playing or texting on their phones. Spoke with Lindsey after I left the store she stated that she was the manager today and she was not in the pharmacy area at the time. She seemed to be laughing as I spoke with her on the phone and didn’t really care to hear about it. I guess that’s where her employees under her get it from. Definitely will not be returning to this pharmacy again.
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April 2023 by J. Metcalf
Do you find adjusting your life and work schedule around the whims of pharmacists and their technicians? Then this is the pharmacy for you.Worst service available.Worst customer service in the industryProfessionalism nonexistent
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April 2023 by Tracy S.
I have been coming to this pharmacy since we moved to the area 6 years ago. Because I have a complicated medical history I was considering just driving to my current pharmacy rather than change and potentially have a problem with my medication.The pharmacists and techs have been so great to work with! Of course there have been some cranky techs from time to time but they usually don't last long. I get great service both over the phone and in person. Of course they do run longer getting scrips filled when they get busy, I always tell them when I need something quickly or when I'm in no hurry so others that need their medication sooner don't need to wait. That's something that would make a big difference in everyone getting urgent fills faster. Because my medications do change and are not easy to come by I have been really impressed with this team and the respect they give me, kindness and caring care. It sounds silly but it really means a lot to me. It's hard enough having a chronic illness, when people do their best to help and make something easier it stands out. Beyond the staff itself, there is one cross to bare and that is Central Fill. For my monthly maintenance medication I don't mind at all having refills come two days later from a fill center. I can plan for that and refill early enough to not have a problem. When my doc sends a new med electronically and it goes directly to Central Fill, the pharmacist never even sees it. Most often it is prescribed because they want the patient to start taking it immediately! Waiting 2/3 days is so frustrating... the pharmacy will always fill it on the spot if ask but that is one reason they get backed up and you have to wait, nobody likes that. I know they save $$ doing it this way but there are appropriate uses and it isn't for new scripts! Overall, in Hartland this is my number 1 choice. My second is CVS on the corner of 23/59. They have great service too.
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January 2023 by Chris
The worst pharmacy ever!! I have heard them more than once talk about the prescriptions I’m on and other private information. The girls that work there are extremely rude and offensive. They have no business in pharmacy. It’s always a long wait, and they usually don’t have your medication in stock. I’m in the process of transferring my prescriptions out. I refuse to continue to deal with these unprofessional and rude people.
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January 2023 by CAUCASIANBOB PARVIN
I really like the technicians they all give great service although they work long hours and are under appreciated as pharmacist and pharmacist assistants. They always provide great service with a smile.
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December 2022 by Chris Sementelli
The worst pharmacy ever!! I have heard them more than once talk about the prescriptions I’m on and other private information. The girls that work there are extremely rude and offensive. They have no business in pharmacy. It’s always a long wait, and they usually don’t have your medication in stock. I’m in the process of transferring my prescriptions out. I refuse to continue to deal with these unprofessional and rude people.
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December 2022 by Michael Nelson
Talk to them they are friendly and nice and will also help you look for something your looking for. Take care of the people who supply your medication.
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November 2022 by The Perfect Shop
Love the remodel, seems to be stocked better than other local stores!
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October 2022 by Steve Saxon
Front counter girls at the Hartland Pharmacy is the worst. Very rude!
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October 2022 by Matt Jones
Waited in line for 30 mins. The cashier that wears gloves and a mask Informed me that she was shutting down and couldn’t help me anymore… I was told this AFTER I had all my stuff on there and waited for 30 mins! Not to notice my 2 toddlers that were crying. I will never come back to this store. Lazy and honestly its pathetic.
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September 2022 by Mandy R.
Absolutely Terrible and unprofessional staff!! I dealt with Steve M. And Trevor H. and I can't believe these are the employees that were chosen to work for Meijer! I thought they had higher standards for their employees. I was told over the phone that my script was done but my insurance (BCBS) wouldn't pay for it. I responded with ok, I have a manufacturer coupon and I'll pay out of pocket. Trevor was like .... Ok (attitude!) you're not going to like the price. I asked why he was being rude and he told me because he didn't care about his job and that he was quitting anyhow so report him for all he cares!. I'm fine with the price, I just need the meds. Anyhow, I left for the store and 20 minutes later was told that they didn't have the script and I'd have to go to Brighton now to get it. (This was 10 minutes before they closed!) Long story short...... the staff are miserable!
