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January 2024 by Kiera Brown
This credit union is amazing! They helped me twice when no one else would. I highly recommend them.
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December 2023 by Matt Colborn
Amazing help in making my transition over from one Credit Union to Preferred. Cari G was helpful and almost instantly responded with any questions or concerns I had
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December 2023 by Merry Louis
Won't give out loans with more than enough money and credit.(Gave up 3 years ago and this complaint comes from others too)
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September 2023 by Jody Whydoesitmatter
Great service, friendly staff. They always go above and beyond to make my experience satisfactory. They've allowed me to customize my banking way more than I've ever been able to before. Managing my money has never been easier. Highly recommend this place to meet all of your financial needs.
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September 2023 by Karley Childers
Unfriendly staff, several instances where I wish my husband and I would’ve taken our business elsewhere. Will not return in the future.
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May 2022 by SANDY DAVIS
Been going through this credit Union For over 20 years and I love these girls
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April 2022 by Ron Doolittle
This place is terrible
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February 2021 by Mackenzie Monroe
Staff extremely unfriendly. ATM always out of service.
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June 2019 by Devin M
Excellent customer service :)
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February 2019 by Jolene Kidder
The people here are always friendly! Love this Credit Union, best in town for rates, fees, and convenience of use on a daily basis. We have been members of all three- Preferred, Lake Trust, and Thornapple.
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October 2018 by Jesse Weinert
Savings account interest is much less than monthly inactivity fee. They took all the money from my account (approx,$200.00) $15/month and closed it without mailing any statements to me a year ago.
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March 2018 by Jeffrey D
I love this place! Everyone is helpful but Julie is so kind and always willing to go above and beyond.
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March 2018 by Victoria Holm
Julie is the best!
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February 2017 by Mitchell Repp
I have been banking here since 2004, and have only nice words for Grand Valley (Preferred Credit Union). I have always dealt with Julie, however the rest of the staff are more than helpful! Since moving to Grand Rapids 3 years ago, no other bank has enticed me to switch my long time loyalty to PCU. PCU's savings rates are great, their interest rates are excellent, and new loans are a simple and enjoyable process. They are a 5 star organization, I highly recommend them.
