Thornapple Credit Union (TCU) is a financial institution that has received mixed reviews from its customers. According to the reviews, the credit union has exceptional customer service, particularly from an employee named Brianne. Customers praise Brianne's helpfulness, availability, and expertise in guiding them through the loan process. Many customers have switched to TCU from their previous banks and plan to stay with the credit union as long as Brianne is there. However, not all experiences with TCU have been positive. Some customers have encountered difficulties with simple tasks, such as linking accounts, and have faced challenges navigating the credit union's processes. They report having to jump through multiple hoops and being bounced around the phone tree when trying to resolve issues. Overall, the reviews suggest that TCU offers competitive rates and a generally positive customer experience, particularly when working with Brianne. However, the credit union may need to improve its processes and communication to provide a more consistent and seamless experience for all its customers.
I have went through Brianna 3 or 4 times for different loans and she has been fantastic every single time.
April 2026
The process of getting a vehicle loan was so easy and fast. Brianna was amazing! She took the time to answer all of my questions and concerns. I highly recommend Thornapple Credit Union for all banking needs.
March 2026
Megan made my experience really nice. She was very nice and polite and very helpful. Im very happy with my loan thanks to Megan
