Verizon Wireless Authorized Retailer TEAM Wireless serves the Midwest, offering the latest smartphones, tablets, and wireless accessories. They are a full-service device repair center, repairing smartphones, tablets, and more. TEAM Wireless is also a WeBoost Authorized Retailer, providing signal amplifiers for home and vehicle use. The employees at TEAM Wireless are known for their great customer service, understanding the importance of wireless technology in their customers' daily lives. Customers have praised the friendly and knowledgeable staff, such as Steve, Mike, and Michael L., who have provided efficient and patient assistance during the process of updating and purchasing new phones. The employees are described as understanding, always willing to figure out the best solutions for their customers. One customer, in particular, was impressed by the exceptional service provided by Steven at the Hastings, MI, location, who made the process of upgrading a phone and adjusting a plan effortless through his clear communication, attention to detail, and genuine care for the customer's needs.
Arrived to see my options on getting a new phone. Steve had great customer service and was able to set me up with a new IPhone 16.
August 2025
Steve was great very friendly and knowledgeable. I loved how he always addressed customers that came in telling them they'd be with them as soon as possible. Just that acknowledgement is so important. Great customer service!
August 2025
Great experience! Mike was very easy to work with! Very helpful
