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February 2024 by Kimberley Warren
Everything was done in a timely manner.. Gavin has awesome customer service skills. He Explained everything in detail
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February 2024 by patrick irwin
Extremely friendly, very customer service focused. The service rep who did my intake could not be any more helpful - totally went out of his way in support for my needed repairs.I very much recommend this dealership for service!
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February 2024 by Anthony Ragan
They were very friendly and professional and got me in and out quickly !
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February 2024 by Sarah Hammoud
For the love of God dont take your car for repair at this dealership. Not only did they nit fix the problem, they made my truck almost so much worse. I had to take it to a different mechanic after they quoted me over $2300 for something my car didnt need. Gavin is a liar and i truly never met anyone so unprofessional. Literally any other dealership is better then this. I will be contacting my lawyer for damages.
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February 2024 by Derrick Mitchell
Very clean friendly and I was only in the for like 30 to 45 minutes wait time I’ll will be taking my truck back there
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February 2024 by Marie Humphries
I didn’t receive any paperwork of what was wrong with my vehicle. I paid to find out. I would like it in writing.
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December 2023 by Tracy Wilson
Very good experience. This dealership was very accommodating and the people who I interacted with were very professional and seemed knowledgeable. I would have given 5 stars but the inspection took a little longer than I thought it would.
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December 2023 by April Wiater
Big Lou was great! Friendly, flexible and thorough. He helped us with a very special order. Kept us in the loop, made sure our order was exactly what we wanted and had just as much fun as we did on delivery day :)
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December 2023 by Cynthia Najor
I highly recommend coming to this location, I drive an hour to this dealership and they are all wonderful. My jeep was recalled and Olivia from the service department was beyond wonderful, she helped me with all the issues. Went out of her way to fix the issues I had and kept me in the loop.
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December 2023 by Frank Lindsey
Bill Snethcamp Chrysler Dodge gave me excellent service on my Dodge Journey!The Manager Olivia gave me a great deal on parts and service that included 2 free returns for my next oil change.The Tech that serviced my car was done in less than an hour in a half. Great service Team!!! Thank you!
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December 2023 by WNH3
My service was less than satisfactory. Tire warning light still on, replacement of a discontinued radio $800 (I purchased a factory refurbished radio for $150), I had to get to the dealership by cab since the shuttle driver was off. My comments have been texted.
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December 2023 by LB Saperstein
For 20 years I have purchased or leased and serviced my vehicles at Snethkamp Dealership on Woodward Ave south of 6 Mile. Every experience has been professional and exceeds expectations. All staff from management to the cashier to service to mechanics and the body shop are courteous and knowledgeable. They make everyone feel like they are their #1 customer. Me and my extended family will remain loyal. I highly recommend this dealership.L Saperstein
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November 2023 by Robert Jundy
I recently had the pleasure of purchasing a Ram from Bill Snethkamp and I must say, the salesman Big Lou provided an exceptional level of service that went above and beyond my expectations. From the moment I walked in, he greeted me warmly and made me feel valued as a customer.What impressed me the most was his extensive knowledge of the product. He was able to answer all of my questions with ease and provided me with valuable information that helped me make an informed decision. It was clear that he was passionate about the cars he was selling and genuinely cared about finding the right fit for me.Not only was Louey knowledgeable, but he also had great customer service skills. He listened attentively to my needs and preferences, and he took the time to understand what I was looking for in a car. He never pushed me towards a more expensive option or tried to upsell me on unnecessary features. Instead, he focused on finding the best car that suited my needs and budget.But what truly set him apart was his commitment to getting me the best price possible. He was transparent about the pricing and worked diligently to negotiate a deal that was fair and favorable to me. I truly appreciated his efforts in ensuring that I got the most value for my money.Overall, my experience with this salesman was outstanding. His exceptional service, product knowledge, and dedication to providing the best price made the car-buying process smooth and enjoyable. I highly recommend him to anyone in search of a new car, as he truly goes above and beyond to deliver an exceptional customer experience
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November 2023 by Dawan Guider
I visited the dealership to get new tires after having a blow out. Olivia was really nice and helpful. My issues started when I got my truck back and noticed the technician just threw my spare tire in the bed of my truck. I ask the service guy could somebody put my spare tire back where it goes. He told me everybody went home. I ask him if yall close at 6 how is it nobody there to put my tire back at 5:40. He found somebody to put it up after I said that was unacceptable. After I left I got straight on the freeway because I was I’m my way on a road trip. When I got up to 70mph my truck was vibrating with the brand new tires I just purchased. Come to find out they put new tires on and didn’t balance them. So needless to say it was a rough drive and I’m very disappointed in snethkamp.
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November 2023 by Chuck Watson (Chuck)
The reason I gave four stars instead of five is for 1 issue only. I had to leave my car and received a shuttle ride home, I was assured I could be picked up when the car was ready. When my car was ready, no shuttle was available. Other than that, service was excellent.