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December 2023 by Steve S.
Staff is friendly and always greer you when you walk in. I was disappointed to find that when you order a new phone in the store, they add on "Next" upgrade and phone insurance without asking. I suggest asking what additional plan benefits are being charged before you leave. They were able to stop the future charges when asked.
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May 2023 by Adam R.
Emptish dirty and unkept store. No line, but was never greeted, shown where I could wait to be helped or anything. Really weird experience given I was trying to give AT&T some biz. Literally walked in and out without a word ever being mentioned to me. Go to wireless zone where they'll set you up with Verizon and a plan. They'll actually treat you like a person there.
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December 2022 by Samantha L.
Why make an appointment when they don't even go by it or even care that you made an appointment? Horrible costumer service.
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August 2021 by JoJo Ten
was told my bill be around 40 dollars a month until my phone is paid off...after three months my bill is over double that....when I called customer service was told it was part of a promotion, and my bill would know be price....do not go to the store in holland MI they are not honest with you
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January 2020 by Katie P.
Poor customer service! They make you wait forever and don't even acknowledge you are waiting for almost an hour!!!!!
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March 2019 by Ben Bradfield
Horrible customer service we finally went in there to pay off the service we were canceling and paid the phones off. Told us we had to wait for the next billing cycle so we did went in and paid that last month had a hard time getting receipts from them. Well this morning att pulled the money out of our account again for what we paid for in the store. My wife calls and att tells her there is nothing they can do we have to go back to the store
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March 2019 by Debbie K.
Very disappointed today. I came into the store and neither of the two workers acknowledged me. Yes, they were with customers and I appreciate their willingness to help them. However, I waited in the store for 15 minutes in silence before I asked a worker how long I would have to wait. I got a rude/annoyed answer, saying she didn't know because there were only two workers who were both helping people. Not knowing how long is understandable, but she could have been nice about it and suggest waiting a bit longer or going to another store. Instead she just ignored me, expecting me to just wait. I am patient and don't mind waiting, but the store was going to close at 6 PM. I got there around 5:10 PM to make sure I had a good amount of time to just pick up a new phone. I felt like my time was not respected at all. I am a full-time student and work three jobs. I have had a broken phone for weeks and finally was able to make it out to the store today, only to have left with a terrible experience.
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March 2017 by J. D.
Poor service. Can't wait to get out of this contract. Need to swipe my drivers license to answer questions about my account, even when I have my bill in hand. This contract can not end soon enough. Going back to Verizon ASAP!
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April 2015 by Jessica E.
Yaaaas! I have AT&T but whenever I wanted a new phone/accessories I'd avoid going to them because I wanted to get the best bang for my buck. However, my iphone 4s had seen the last of its days and I needed an upgrade quick. My battery life would die at 80% and the touchscreen would stop responding (all things my dad says he could fix, so saving the phone to bring to him later haha). Went into around 6:30. Probably a bad idea since they were closing and everyone seemed to be helping other customers. The last time I was here when my SO needed a new phone there was no wait (but then again that was in the afternoon on a Monday). However, despite the wait I was quickly addressed, put on a waiting list and they asked what I needed so that they could attend to my services right away. Customer service on point. When it came time to get a new phone I had asked for an upgrade, but I didn't have all my login information on me. They waited patiently with me as I kept apologizing every 3 seconds. I had Ray help me out and he was awesome! He'd been in the phone service for awhile and kept things as real as possible (IE didn't haggle me about phone insurance, getting a case, blah blah). Don't really know of anyway this AT&T establishment could improve, so hats off to these guys.
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July 2013 by Brian C.
Surprisingly...extremely satisfied. I had a quality issue with a 4 month old high-end HTC phone, that HTC would not stand behind. I stopped by the store to talk through the issue, and was offered a like-for-like exchange even though I didn't have insurance. I could not be happier with the service and the experience definitely shifted my perception of AT&T.
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June 2012 by Hans T.
I had an unusual but not impossible technical difficulty- I needed to port my phone number from Google Voice to AT&T (because I already have a discounted plan with them). Even more unusual, though, is finding a customer service rep who's willing to endure the rigor of trying something they haven't tried before in order to help out their customer. I got lucky- service reps are often hit or miss and if you have anything AT&T related consider talking to Luis at this location just off of 31. He was all kinds of friendly and patient and interested in the process which can apparently be a bit more complicated than a typical number port. If you need somebody who's genuinely helpful and friendly, go talk to him!
