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February 2024 by Kevin Richardson
Room was clean and comfortable, the only improvement could be the breakfast.
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February 2024 by Ivan Denson II
I stay at this property often, me and my partner love the how friendly the staff is and how clean the rooms are but this stay was the worst ever! Shortly after getting checked in the room while me and my partner were both naked and changing a family entered our room and completely freaked us out, apparently the front desk assigned our room to someone else just after 30 minutes of us being there. After that we left out for the day and came back to the room and our room keys didn't work so we had to go all the way down to the front desk and get new keys. When we laid down for bed we noticed that a couple of the pillows had brown stains. Someone in the room above us kept running around at night and we had a hard time sleeping. The breakfast was VERY LIMITED, wasn't much to choose from.
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January 2024 by Jess Piers
Enjoyed my stay one night at WP Suite Inn! Hotels needs to have a name sign placed asap out for business.
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January 2024 by D House
Walkability: There are a few restaurant choices within a 3-5 minute walk :)
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January 2024 by Cierra D'Agostino
So I am CURRENTLY staying at this hotel overnight. I’m loving my stay! The gentlemen who is here later at night at the front desk (I forgot his name but I do remember he’s a veteran, just pointing out so credit about him goes where is due) has been super helpful and has made our stay feel more like we were staying with family. The only issue we had was our first room was a conjoined room with other guests… now this wouldn’t normally be too much of an issue but I wish we were told ahead of time like when we made the reservation over the phone. ALTHOUGH the gentleman at the front desk was very understanding. All we had to say was it was our anniversary and there were kids next door and he politely and thankfully moved us all the way to the other side of the hotel which I greatly appreciated. With that being said I can confirm that both of these rooms are SPOTLESS since I saw two rooms. Absolutely plan on coming back. I also rarely leave good reviews because I’m one of those people so this means this place over exceeded my expectations.Rooms: Spacious and clean.Nearby activities: There’s literally anything you want within 10 minutes or less.
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January 2024 by Alan Burkholder
i am beyond frustrated the service desk was fairly nice and helpful but we got a room with a jetted tub got to the room and itwas basic room NO JETTED TUB.... we decided it wasnt a big deal so be that. we continue on our stay then almost a month later we get charged a second time for the one night stay we called and called but seems like they have phones shut off cannot reach anyone to help fix this issue i want my money back....
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January 2024 by Mystiq Denise Stechly
Great people!!! Great hospitality, Great breakfast. Room was wonderful and comfortable. Highly recommend this spot for a stay. Hot tub, indoor pool and workout rmRooms: Clean and spacious. Comfortable beds. Had kitchen area and living room area. Two walk-in closets. Very impressedNearby activities: Indoor heated swimming pool. Hot tub, and a workout room all within the same areaFood & drinks: The food and the drinks served at the hotel were above and beyond especially for breakfast. Hotel did have a bar but did not drink. Nice big fireplace that look very inviting on the cold chilly night with big chairs to sit in and read a nice book
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November 2023 by Syd M
The staff was very accommodating and kind. They had snacks, coffee, water and popcorn available. The front lobby had a remodel and looked beautiful. I was impressed at how clean they kept the areas as it was undergoing a remodel. The rooms were clean and comfortable. I would recommend to stay in and return!
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October 2023 by Anthony Kelly
This was our second time staying at this hotel. The first time was back in the last week of June, where we were just in time for the whirlpool to be fixed. When we checked in, it was still closed, but an hour or two later, it was back in business!! I am glad to see that this is a property that is willing to spend the money to restore amenities after the pandemic, when a lot of hotels have decided to get rid of their whirlpools. Not only that, but one day the housekeepers forgot to clean our room before going home. Front desk supervisor Lindsay, went in our room herself to quickly change the towels and make the beds! How many front desk people are willing to take charge to right a wrong like that?! Not too many. (if I was a front desk clerk, I would too, if the guest asked)We were there again this past week. ALL staff including the manager are wonderful and they love it when you go up to the desk just to chit chat.My only feedback is that I wish they would tweek the breakfast each day, instead of having the same thing day in and day out. But it is still doable.Walkability: Safe area near quite a few restaurants.
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September 2023 by Jane Grant
Our non-smoking room reeked of cigarette odor,called to report it so they knew it wasn't us. Nicholas was an outstanding customer representative who told me he'd get us a discount for the stinky room. Still waiting on that.... Breakfast area seating could use an update, attendant there was busy microwaving breakfast entrees, coffee pots were empty.
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August 2023 by Floyd Harrison
Cris at just a few minutes before 3pm, welcome us to BW he did everything to make us comfortable.Gave us directions to a great restaurant and to a national park.Be sure you thank him. He was not there at check out. Check out was a good experience too.Floyd
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August 2023 by Chris Kowalski
Stayed here last October as well. 10 months later still under renovation. Ice machines, vending machines out of order. Entrances for convenient room access closed. Luggage cart wheels sucked for mobility. Bed sheet thread bare and had holes. Young man that was working breakfast held up the line while making a waffle for himself. Quiet rooms was about the only positive. Night and day for a BW hotel compared to the great conditions at the BW in Wyoming, MI that we stayed at the night before.
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August 2023 by Tori Russo
DONT BOOK HERE!! Staff is TERRIBLE. Especially one in particular front desk women (and I being nice by calling her a woman) named Ashley. She is THE RUDEST most unprofessional human on site! She has ZERO REGARD for the disabled or human needs in general. I was a guest at the location when was waiting in the lobby and overheard her speaking extremely rude & condescending to a woman who was with her wheelchair bound husband and expressing her displeasure with the handicapped accommodations and the cleanliness of their room. The woman evidently booked several rooms for a large group but the handicapped accessible room was dirty, smelled of mildew and not up to par. I heard her ask to be refunded only one (out of many nights she booked) and Ashley not only refused to accommodate her for the dirt accommodations, she spoke to her in the rudest manner dismissing the woman and her disabled husband and THEN when the woman stuck up for herself Ashley embarrassingly asked her to leave the premises immediately or she would call the authorities. I could not believe this staff members behavior. The unprofessionalism and lack of understanding and empathy for this disabled man and his wife I witnessed by the staff member was absolutely disgusting and unacceptable. This company should be ashamed to have such a person representing their establishment. Not to mention the appalling treatment to a disabled person and their significant other and caregiver. I would be calling the ADA on this company if I was that woman. I will never stay here again and I would recommend anyone else to not as well if they value their self worth and accommodation needs!Plus ASHLEY NEEDS TO BE FIRED!!!
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August 2023 by Nikolas Yonker
Staying here is comfortable, affordable, and you feel like a VIP. The staff is friendly, and will go above and beyond to make sure your stay is enjoyable. Hot tub, pool, and patio are a plus! Breakfast in the morning is what you'd expect for a continental, and they have a good menu. While the decor is a little outdated, they're currently undergoing renovations on the lobby floor, and getting new carpet/wall treatments. Honestly, it's a small downside to the courtesy they provide. Can't wait to see then when the face-lift is done!Nearby activities: They're in the middle of Northside holland, and surrounded by food on all sides. Close to downtown, it makes for easy commutes.Walkability: There are restaurants and stores within walking distance, should you need anything.
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August 2023 by Andy simons
Please if you value your heath and safety do not stay here. If I could give it zero stars I would. People tailgating and getting wasted in the parking lot falling in front of cars. Clearly this is an “anything goes” type of place. Should be called best western minus.Room was wet, everything was sticky, air was at 68F. Shower drain was in the middle of the bathroom. Exhaust fan not working (they said it’s silent). As soon as I turned the shower on the smoke alarm starts going off. It didn’t stop until I opened the parking lot door wide open for 10 minutes to air the place out. Guy at the desk was unapologetic at best.Signs everywhere saying shoes required!? Exit doors all say “emergency exit only, exit through front door.” What kind of place is this?Safety: Not safeFood & drinks: Breakfast was empty at 9amNoteworthy details: Worst place I have stayed in michigan
