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December 2023 by Catherine Calixto
I’m satisfied with the service. They really give all the information in details and keep you updated. They finished our ford escape faster than we expected. The car was clean and it looked like new.We recommend this shop 100%
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December 2023 by Traci Gibson
I had a great experience with Caliber Collision. I dropped my car off Monday and got it back Thursday, granted the job wasn’t huge. But they definitely exceeded my expectations. They even vacuumed and washed my car! Definitely recommend them and will be a returning customer if needed.
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December 2023 by Tricha Roque
I've gone with these guys for all of my collision needs. Super satisfied with the work but not the communication. They used to offer loaner vehicles but no longer do so that was an inconvenience. Overall 5 stars for the work and bonus the cleaned they interior! Zero stars for the communication.
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November 2023 by Gary Rahn
I had a very positive experience with Caliber Collision! They were very customer service oriented, clear in all communications, and called me with updates. The body work was done professionally, very good quality, for half the cost of the original estimate, and finished two days ahead of schedule. Mel Clark, Cody Van Dam, and the rest of the team, did a great job, and I would highly recommend Caliber Collision to anyone needing body work done on their vehicle!Services: Painting
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October 2023 by Jay Patrick
After a drunk driver crashed into my 2 year old pick up and after being told the damage required replacing the entire frame, I had very low expectations of the quality of truck I would get back. But Caliber Collision in Holland did an awesome job. The truck was like new when I got it back. They kept me informed of the process the whole way. Great experience and great customer service. I’m a very satisfied customer and highly recommend their services.Services: Transmission
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October 2023 by bekah knowles
Very professional and frequent communication. My car was done ahead of schedule and they went the extra mile to return it much cleaner than when I dropped it off.
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October 2023 by Jordan Nyhof
BEWARE, MAY SEND YOU AWAY WITH AN UNSAFE VEHICLEI've had my car there three times - about to be 4.One visit is not enough. They do the bare minimum for someone with no standards to accept their work and get the car out of their hair.I have a brand new car, with my first visit there, they obviously outsourced to a learning center or something, nothing lined up, hood was crooked - it was terrible. I had to point these things out for them to take care of it. Whoopee! More time without my car!This last time (this was my mistake trusting them again, I'll admit) things didn't line up again, but we needed it a car and it had been nearly TWO MONTHS they had this.I just confirmed, when they took my front end apart, THEY NEVER TIGHTENED THE BOLTS ON THE YOKE THAT CONNECTS TO THE STEERING RACK! This resulted in super sloppy steering and potentially a very unsafe car to drive.Do yourself a favor and find somewhere else. This shop has no competency and their phone pre-buffs you with excuses about how covid (in late 2023) makes things so hard.Pathetic. I don't envy who will be hearing from me to fix this. Absolutely unacceptable.Services: Steering & suspension repair
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September 2023 by Austen Whalen
Very impressed with the customer service at Caliber. Mel contacted me twice a week for updates on my car and was very professional and always answered all my questions. Also when I went and got my car everyone was nice and my car looked like it was brand new
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August 2023 by Christine Ferrin
This company was recommended to me by my insurance company. My expectations of everything were exceeded! The work was done earlier than expected and they also made my car look beautiful, including cleaning the interior. The customer service was fantastic! I would use them again!
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July 2023 by Destiny Emmons
Excellent service from Caliber Collision. Special thank you to Mel and Cody who made sure my vehicle was in excellent condition when I picked it up. Mel was a huge help throughout the entire process and I admire her professionalism. She even gives you phone calls to update you on the process. Very pleased.
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July 2023 by Kristi O'Neill
Caliber Collision in Holland did an excellent job on my vehicle from start to finish. Communication during the process was wonderful. The final paint job is perfect and looks better than new! Jack in the paint department and Kim in customer service went above and beyond to get my vehicle fixed and back to me. I highly recommend them for anyone needing this service.Services: Steering & suspension repair
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July 2023 by Nikhil Shinde
The service was excellent because i got time to time update on my car repair status and pickup and drop service for my rental car. So that i didn't have to worry much about my commute and i was able to manage my time beautifully. Special thanks to Mel for her great customer service.
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July 2023 by Sherri Thias
Wish I could leave more stars! Caliber Collision of Holland is the best! Mel is awesome! I was promised twice weekly updates and Mel called every Tuesday and Thursday with updates on my vehicle repair. They finished the repairs and my vehicle was ready a couple days early. My car looks great!! Everyone from the tow truck driver to people in the store front were super friendly! If you've had an accident and need body work done I highly recommend this location!
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July 2023 by Janelle Westerveld
Caliber was able to get us in for an estimate right away and started repairs the next day. Communication from Mel was fantastic—she kept in touch twice a week as promised and called with additional updates. We received our vehicle back over a week before the estimated completion date. So pleased with the entire team, process, and repairs!Services: Painting
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May 2023 by Christine Burklow
Caliber repaired my Jeep back in January and did a great job. I had to pop back in today for an unexpected visit and Mel took great care of me and I was in and out very quickly! Thanks to the staff at Caliber for being prompt, friendly, helpful and willing to help in a pinch! Great team over there if you need anything!Services: Painting