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September 2023 by Nicholas
I blew a tube hitting a curb and they got me in right away for a repair even though they were busy. Reasonable pricing I thought. $25.The mechanic missed that the rear wheel bearing was loose and didn't tighten it so I had to do that myself. Valve stem needed tightening afterwards, had to do that myself.Great selection of bikes from lower end to extremely high end at decent prices.Great store but the mechanic needs some training.
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September 2023 by James Russell
This is the best cycle shop I have ever been to. Exceptional customer service, great product selection, and very knowledgeable staff.
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July 2023 by Keith DeHaan
Cross Country Cycle is Amazing! Had my gear selector tangle up in my spokes over the 4th of July weekend and was counting on my bike for transportation for all of my family activities. They were able to repair my bike quickly and at a very reasonable cost. Can't say enough about the staff and how friendly they were. Thank you!
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July 2023 by Steve Pearson
What an incredible place. The staff was so helpful and informative. Not pushy and gave me time to look at alternatives. Huge selection of bikes and accessories and even some used stuff for sale. Highly recommend stopping here!
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June 2023 by Chris Petersen
I was in Holland on vacation and needed some repairs done ASAP and they were very accommodating and got my bike fixed in a matter of hours.
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April 2023 by Kathy Schmitt
Super customer service, great options. There is an area for test riding bikes and a kids play area. I LOVE this place!
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March 2023 by Liz R.
Recently visited the store with a child's bike we had purchased online for a birthday. The bike was missing a part and needed many adjustments. The staff at the store were so friendly and helpful. They immediately took the bike and fixed it perfectly. I was so amazed at their friendliness and willingness to help. Really made my day and reinforces the value of having local businesses. Really impressive!
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January 2023 by Kyle Miner
I had an excellent experience buying my first mountain bike today. All staff were patient and knowledgeable. The owner is passionate about what she does and it shows. This is a business I’m happy to support and will return for all future needs or upgrades.
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November 2022 by Jack Wells
Service repair is top notch. Cross Country has experienced ebike technicians that diagnosis the problem quickly and get it right the first time. The bike store is a real asset to our community!
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September 2022 by Ryan Coe
What an amazing bicycle store came in for a tire repair witch only took minutes picked up brake pads and a new seat. Can’t imagine anything they don’t have bike related.Super friendly staff Highly recommend!
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September 2022 by Dan Plumlee
We visit this store every year when we are here on vacation. This is hands down my favorite bike shop. The staff is very friendly and knowledgeable. They have a HUGE selection of bikes and accessories. The prices are very fair.I actually ended up buying a bike this year. It was an extremely pleasant experience, Todd was great to work with! I went back today for my sizing and let me tell you...WOW!! The owner is super friendly and very knowledgeable. I left with a super comfortable and FAST beauty of a bike. They even adjusted my other bike I brought with me from home.
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September 2022 by tom hartley
Our first trip to Holland, and the freewheeling on our twenty year old tandem stopped working in Port Sheldon. We called Cross Country Cycle and they said bring it in. We rode 14 miles there without being able to coast at all. Nate the tech guy took apart the rear hub, cleaned it out, and rebuilt it while we waited, all for less than $50. It was so nice to be able to coast on the way back to our RV. Thanks Nate, and thanks Cross Country Cycle!
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August 2022 by Raymond Taylor
We want to thank the team at Cross Country Cycles for making our 39th state ride in our bikeall50 goal a great success. Bad weather was predicted on our original rental date, and the team changed our reservation to the day before for a great ride from their location to the big red lighthouse using the Macatawa Greenway!
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August 2022 by dan rosie
We needed a helmet for the little guy and my brother recommended we go here. When my brother gives advice on bikes everyone listens, so we met him at the shop. Owner is amazing, we found what we needed quickly but stayed a while for the stories. Would highly recommend this shop.
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August 2022 by Nicholas Graham
Very quick to help with my electric bike chain issue. Friendly staffing & prompt service. Highly recommend this facility, will bring in more bikes to have serviced.
