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April 2024 by Divyanshu Purohit
EV charger onsite not in operation and staff doesn’t even know the status.
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April 2024 by mechin69 (JosePerezVlogs)
Calling cops smh wow ??
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April 2024 by Ryan Arens
I stayed at the double tree in Holland once and will never go back. The pool and hot tub were very dirty and the water smelled horrible. There was multiple people other than myself complaining about it to the front desk and they refused to give a refund or do anything about it. So if your going to this hotel with the intention of using the pool/hot tub you might want to check it out first. I would recommend the Hampton inn on the north side of Holland it has a bar/restaurant and plenty of space for birthday parties.
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April 2024 by Ella Deweerd
If you are planning on staying at the Double Tree Hotel in Holland, Mi to celebrate a child’s birthday it is nolonger permitted. I booked a room with pool access to celebrate my son’s birthday. My guest who were children 2yrs - 10yrs and their parents arrived. I have been to and have had parties there several times before. We were approached by a shaggy haired, thin worker who refused to give me his name; so I call him Escalete who had seen us there many times before asking if we were having a party. I replied yes and he went to report us. Front office worker with Escalete came to speak to us and explained that they have a no party policy that has just been added to their website. The children were already in the pool. We asked to speak to a manager. No manager on site and they would not call a manager for us. So this women identifying herself as Zoey Adkins (Director of Sales) came with an attitude approached us to again explain the policy asking that our guest leave the pool. I asked all the children to get out of the pool and brought them to our room and closed the sliding doors to the pool. I explained to her that the children were all wet, had to change and put their close back on before they left because it was cold outside. No one was staying in the room beside me and my two children. She seemed to understand that. As the children were getting changed to leave we get a knock on the door and it was the police asking that we all leave including me and my children. I was not given a refund. The police were very nice; however Zoey is a rude jerk and a coward! When police arrived I went to the hallway where the children could not see or hear us talking. Zoey stood to the side not looking at me while I spoke to her. The asked her to explain to me why me and my children had to leave if I was doing exactly what she asked me to do. She would not even look at me or answer me. She kept looking at the police and I said NO I want her to answer me because I am not sure why we are being asked to leave if my room is being paid for! No only that I was given a citation for Disorderly- Trespassing and banned from the hotel for 1 year ? like we were having a wild hotel party with cake and juice boxes. First of all I live in Holland so I don’t need to go to your nasty hotel. Second the only reason I go there is for the birthday parties; so if they are not allowed there is absolutely no reason for me to be there! After the way we were treated today believe me me and my guest will not be going back nor recommending that hotel to anymore we know! Zoey you are a real ugly person and calling the police on us for having a child’s party is mean. The children were crying and upset. This is how my som will remember his 8th birthday and we all had to explain why the children were being asked to leave including the guest who paid for the room. At no time were we rude or disrespectful in any way.
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April 2024 by Jah Haak
Awful hotel, awful management. Plenty of nicer places to stay in holland. Would not recommend.
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April 2024 by Chris Soto
No birthday parties allowed! You will get banned and the police called on you!
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March 2024 by Tim Pratt
Rooms: Bathrooms in particular need remodeled.
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March 2024 by Kristina Barnhart
Switched rooms due to paint peeling. Second room had mold on the ceiling. No hot water pressure. The door handle was falling off the bathroom. Was not impressed for the proce paid. Will not go back. Positive: cookies were delicious.
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February 2024 by Jessika Bragole
I have never had such bad customer service in my life. My fiancé and I were trying to book a room block for our wedding here since the first week of January. We have called about 8 times and sent 4 emails and each time we have been promised that someone would get back with us with the discount code and additional details yet no response. We have called corporate a few times and still have not heard back from the manager at this location. The customer service at this location is GARBAGE so BEWARE trying to book an event here. You’ll most likely just get angry and stressed out like we have. DO NOT BOOK HERE!!!!!
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February 2024 by Dock Master
Rooms are clean but very dated. Bar is OK about what to be expected at a hotel
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February 2024 by Jessica Dailey
The room and hotel in general was not clean. Stayed here for a wedding last fall. The morning after we arrived loud music was being played in the pool area at 6:30am. It echoed all through the hotel and wasn't turned off for an hour. There never seemed to be staff at the front desk if you needed anything. If they were there I waited for 10 minutes before being acknowledged. The side door going into the hotel was always unlocked and very unsafe.I left a dress in the closet. When someone called to inform me about it I was initially told someone would reach out to me to have it shipped and that it would be a third party company calling. After hearing nothing for weeks I attempted to call back multiple times. I was met with no answer for multiple days. Finally someone answered and seemed helpful. She said there is never a third party that handles left items and they do the shipping. She wasn't sure why someone would tell me that. She said she would get back to me after checking on my dress. Never heard back. After more phone calls that were never answered I finally got through and was told the person on the other end was a manager. She apologized, stated they would check on it and that the place left items were stored in is locked. She said she didn't have a key. She said once she did have the key she would check on my dress and call me back. I never heard back from her. If it wasn't over 2 hours away I would have just drove back. Terrible service. I understand it's on me that I left it but don't make empty promises of calling me back and checking on things. Just say you couldn't find it. Why call me to let me know I left it in the first place if you have no intention of shipping it to me?
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February 2024 by Amber Lorenz
The pool was so cold & the hot tub was broken, so no bubbles & my bath water is hotter. All the kids used the hot tub as their pool. The rooms were nice & clean & big. The pillows & bed are very comfortable.
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February 2024 by Stephanie Glidewell
The hot tub was cold and the jets barely work. The front desk came and it warmed a tiny bit but it was cold and not enjoyable . We went back to room 127 and I picked up my shirt from the bathroom counter and a very large cockroach ran out from under it. I’m praying none got in my bags and I shook everything as well as I could and left. For a large roach like that to be out in plain sight with people and noise and bright lights means there is a major infestation. I am so disappointed and disgusted.
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February 2024 by Jeremiah Morris
it’s disgusting this is a 1 star because I can’t put 0 it has stains all over the bed , the hot tub was freezing so cold that I was shivering, the worst of it all was there was a huge Texas coak roach in my bathroom sink, the person didn’t pick up the phone till the 4th time I called. The lady was rude saying I can’t control that I will never come back here. Clearly don’t come here ever.
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December 2023 by Tommie Jean
Rented room online and was allowed to check in early.