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November 2023 by Nolan Potgeter
Would give zero stars if it was an option. Bought a VW Tiguan from them 2 months ago. Within the first 2 weeks it started running rough. Got in contact with them and they tell me to use the warranty I bought which didn’t cover what was wrong. Car leaks oil like crazy. Contact again telling them I want a refund of my warranty money and get about half of it back. Do not recommend this place at all.
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November 2023 by Ana C.
DO NOT BUY A CAR AT EUROPEAN AUTOHAUS IN HOLLAND MI 49423They took advantage of my grandson, selling him a warranty that didn't cover anything! BEWARE!! and when I went to discuss it with the general manager, he was very rude to me!
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October 2023 by David Bernat
Jason was the best car salesman I dealt with. No pressure whatsoever and a straight shooter. Been looking for quite some time and we got a very fair deal. Would highly recommend to anyone looking to purchase a car.
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October 2023 by Josh Van Howe
My experience with these guys has been great. I have purchased numerous vehicles here and the process is always smooth and easy. Everyone I have dealt with at European Autohaus has been friendly, professional, and honest. The first lot we visit when we are looking for a car!
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October 2023 by Jason Cox
Purchased my last 3 vehicles from here over the past decade. One of which (Passat) made it over 400,000 miles and was still going strong when replaced. Great selection, always a pleasure to deal with. Thanks again!
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October 2023 by Rose Bishop
These guys are great! I lived out of state at the time. Through friends and family I heard about European Autohaus in Holland, MiThe gentleman I connected with, Mike Guerriero, was the most professional salesman. I told him what I wanted. It took a few days but he found me an awesome deal. Sight unseen I purchased a Badass 2017 Dodge Ram pick up truck. The price, unbeatable! The truck impeccable! This salesmen, Mike Guerriero, and European Autohaus dealership are the best search engine to find you the best vehicle, at the best price. Thanks so much! European Autohaus, and Mr. Guerriero! I'm a customer for life.
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October 2023 by Erick M
I want to start this review by saying that my family and I have purchased three cars, soon to be four, and I honestly have nothing but good things to say. Obviously, there are a few things here and there that could be improved, but the chances of finding any dealership that is 100% perfect is going to be impossible. While writing this review, I took a look at other reviews on Yelp. It's really funny because if you notice, there's a huge gap between five-star reviews and one-star reviews. If you look at all the one-star reviews, all those accounts have no profile picture and have only written one or two reviews on Yelp! They're most likely not even real accounts. The other thing that made me laugh is everyone was complaining about how the car's condition wasn't what it seemed to be, like rust and stuff. People, it's 2023! If you're going to buy a car and not do something as simple as look underneath it to see if there's rust, then you have no right to complain when you find out stuff like that. When you go to the dealership, they have CARFAX for every single vehicle. You can see all the history and everything that's ever happened to the car. Overall, all the reviews on Yelp say 'beware', and all I have to say is you should probably beware if you're a fool and have absolutely no common sense or logical thinking. When people look for their car and find a car that somehow costs $5000 less than most others online, you'd think the average person would be a little bit more cautious. But no, clearly most of these people on Yelp have no idea how to look for stuff when buying a car. Finally, after buying three cars, I have nothing but good things to say. The dealership is very transparent. The salesmen are not pushy at all. And like I said above, I will be purchasing more vehicles from here in the future.
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September 2023 by Caden B.
About a month ago I had bought my first car from European Autohaus so far I have nothing but good things to say Jason was a salesman and he was super cool definitely an outgoing worker with good attitude. The only problem I had was I feel like the tires were a little worn out on the car that I had bought but at the end of the day, it's a used car dealership and the price had obviously been adjusted to the state of the tires. Otherwise, so far, my car runs great and I am happy I chose them!
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September 2023 by Tim Gargus
My son really likes the car, 2013 Volvo S60. Having worked in the car biz for 12 years, condition at delivery is very important. First look at their new car makes a big impression. This car was not detailed for delivery, dust and water spots all over just like it looked on the lot. Also, had to put gas in it to get home. Would have been nice to have a full tank. I see many cars with your plate on them and many reviews indicated a full tank at delivery. Customer Satisfaction is key!
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September 2023 by lissa
I bought a BMW x3 from these guys in May. They sold me a very expensive warranty based on them telling me that the bank insists that I have one. The warranty doesn’t cover the turbo charger that I have to replace ( $ 1,800.00) ( it’s only been three months) and it’sNot covered by my very expensive warranty they said I had to have. Careful with these guys. They rely on their “ reputation” for business but don’t provide decent used cars or customer service.If you’re looking for a lemon though, definitely go check out their used car department! Probably a surplus of lemons for sale!
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July 2023 by B
These guys are great! Quick and smooth transaction! Had my vehicle within hours! Mike and JT made this purchase enjoyable even after I changed my mind and decided I liked a different vehicle on the lot they had approval and the car out and ready for me to take for a test drive. The car had a full tank of gas and was ready to roll!Thank you for your professionalism and great customer service!Jessica
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July 2023 by Lorraine
Pulled in expecting 1 or 2 choices, like most car lots. But there were so many cars on the lot at the right price & all in good condition. Very happy with my purchase, so far. Even got a warranty. Thank u Terry.
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June 2023 by Scott L.
I called on a Wednesday and spoke to Terry to confirm that a 2010 Mercury Mountaineer is available. Terry confirmed that this vehicle is available and advised that he has the day off Thursday and that I should come to purchase the vehicle on Friday. On Friday Morning I contacted Terry to advise that I was on my way. Terry know I was traveling over 200 miles to purchase this vehicle. Terry waited until I was 25 miles from European Autohaus to call and advise that he just sold this vehicle to someone else. This experience cost me an entire day of my time plus other expenses. This is an excellent example of a dealership that holds customer experience as a low priority.
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June 2023 by Paul Tatum
Unless this dealership has a car you can't live without, keep driving!! If they have a car that you really want, at the very least, take it to an independent garage and have them do a used car inspection on it, so at least you'll really know what you're buying! We bought a 2013 Volvo from this place about 6 months ago. We were told that everything worked, and that the tires were new. Nothing could've been further from the truth! None of the functions on the key fobs work, and the tires are practically worn out! Just got back from Bell tire where they showed me that the tread depth on these tires is 4/32". They're practically illegal to drive on! We have only put about 6000 miles on this car since we bought it, so these tires were light years away from being new when we bought the car! They were actually made in 2019! The salesman we dealt with was a very pleasant person to talk to, it's just that almost everything he told us about the car, wasn't accurate! We paid $17000 for this car, and to a lot of people, that's not much money. But to retired people living on a fixed income, IT IS! When we picked up the car, not only had they not put a drop of gas in it, they hadn't even cleaned it! It was just like it was after we test drove it and told them we wanted it! If you're looking for a used car, do yourself a HUGE favor, and steer clear of this place!!
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June 2023 by Rebecca Welsh
Spent 15K on a car that didn’t even make it to the second oil change. I have been without a car for three months waiting on a transmission. Also, it was advertised to have working AC. Went to use it for the first time, only to find out the AC system was missing ENTIRE lines and multiple sections cracked. Have spent over 7K fixing a car I spent 15K on a few months ago. Kicker is, the dealership won’t even return my phone calls. DO NOT BUY HERE.
