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December 2024 by C
Jesse at this branch is the BEST!!! He has helped me and my elderly father for about a year now. He is kind and respectful - and very accommodating. Highly recommend!
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October 2024 by Sue Vander Heide
Sorry, I have to leave a poor rating. I was charged 6.00 to cash a check, which can understand, because I don't have an account there. (Check was from FifthThird) However... the female teller tossed the money with my license on the counter.. not counting back to me or in an envelope. I layed down my items and counted the money myself. Not good practice for a banking institution. Part of the reason we do not choose to bank here.
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September 2024 by Valentina Ross
Where do I start, about a week and a half ago I made an account with 5/3 because no other bank would take my check without me having an account. It's an employer check from Georgia, okay so I go to 5/3 because they tell me they'll cash the check. Well actually, they'll deposit the check if I start an account with them and then I can withdraw the money the next day. So I do so. While speaking with the teller she told me that I can use the app to deposit my check since I get out of work after they close and I've had to leave work early to deal with this. Awesome! So I do exactly that, and then my money is gone. Apparently there's a hold on it for a few reasons, I contact multiple branches and they tell me "There's not much we can do, we can reach out to back office but they rarely answer and I don't really want to, but I will, not that it'll change anything" Great, I love being told "I don't want to, it's not worth the effort". So I decide to contact corporate myself, they informed me that not only was the release date different than what I'd been told by the teller, but it'd be on the 18th. Here we are on the 18th and no money, MIND YOU THIS PAYCHECK WAS BACKED SO I NEED THE MONEY. I call the branch, then the customer service, then they finally transfer me to a supervisor... and she tells me "well it's in the terms of service you should have read while making the account". The audacity!!!!! I went over everything with her too, I believe her name was Mina or Nina. NOT AN OUNCE OF COMPASSION, not a sliver. She basically told me it was my fault for not reading and that I'm screwed until tomorrow. SO you've taken my $900 check, told me it'd be released on the 18th (NOT THAT IT'D HIT MY ACCOUNT THE DAY AFTER THE RELEASE BECAUSE IT'S NOT AN ACTUAL RELEASE), and you can't give me my check back or my money. If I could give this company as a whole 0 stars I most definitely would. This is ridiculous, any other company in the U.S. would be held accountable for misinformation, but the banks? No, why would they need to rectify their mistakes? They're only holding hundreds of thousands of dollars. I'll end this by saying, the moment my money is deposited I will be canceling my account. I will update tomorrow morning with the status of my funds. Till then... Dear Mina/Nina, I highly suggest you retake some lessons on customer service considering you're a customer service supervisor. I have a lot of grace when it comes to attitudes and tones, but you, you did not care at all. I imagine you were scrolling through Facebook while we talked. I can only hope you receive better support for issues than you provide.
LOVE THE RESPONSE FROM THE OWNER, IT'S BEEN 7 BUSINESS DAYS. THANK YOU THOUGH, IT'S CLEAR YOU DIDN'T READ THE REVIEW AT ALL. I'M ASSUMING IT'S AI GENERATED RESPONSES.
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April 2024 by Rick Smith
New tellers need more training.
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February 2024 by Lydia Patten
Jesse was so incredibly kind and helpful! Genuinely one of the nicest customer service interactions I’ve had :)
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February 2024 by Lydia Boersema
Jesse was so incredibly kind and helpful! Genuinely one of the nicest customer service interactions I’ve had :)
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July 2023 by Jerry Blakeslee
It works like atms are supposed to work.
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September 2022 by Kenneth K.
Sad. Been working with 5/3 16+ years - go in today to work with one of many of my accounts and personal banker initials BT acts as if couldn't give a hoot to help. Had another customer before us - fine of course, so totally willing to wait. But he projected such a lousy stinking attitude that i confronted him. He acted like it was all me - totally unapologetic. Said he's last person to have an attitude "so it must be you." Pitiful. Who is this guy?
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August 2022 by Addrok Garvey
I constantly have spectacular service at this location. I've had great service at most 5th3rd banks I visited. But today Jesse and the staff went above and beyond to help me today and deal with some banking issues that under other circumstances could have been stressful. They work hard and they need to be recognized and thanked for their hard work. Good Job. Thank you!
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February 2022 by J
Sue, Kim, Ivona, Krista and EVERYONE at this branch is absolutely phenomenal. They provide incredible customer service, insight and overall satisfaction. I recommend this branch for anyone looking to have above and beyond service.
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December 2021 by Erin B.
This bank is awful. My first red flag was that when I went to pull out money for my wedding on a Saturday, they capped the amount at $1000. I asked if I could talk to someone who could override this amount as I needed the money to pay off the venue and I was told that there was nothing that anyone could do but that they could write a cashier's check for the amount I wanted (7K) and charge me for the privilege. It wasn't until I got a little loud and frustrated that this option was even presented to me, but I paid for a check from my own account so that I could get the venue settled. Eight months later, I go to deposit the checks that I received from the wedding. My husband also has an account at 5/3rd so I thought nothing of depositing all of the checks with my signature and account number into my account through the ATM on Saturday. Of the 18 checks that I deposited 4 were rejected 2 business days later, over 1K dollars' worth. I call the 5/3rd in South Holland where I had deposited the checks. They say, oh no one here can help you, you need to call corporate customer service, and they give me the number. I call the number, after being on hold for 20 minutes Frankie answers the phone. I explain the problem. He says "ok, well I documented the problem; we will look into it, and mail you a response." Um, no. That is not helpful. So I ask him, if he doesn't have the authority to fix it, can he please direct me to a person who does. I am put on hold for an additional 20 minutes. He gets back on the line and states that I need to go into the bank in South Holland with my husband, both of our IDS, and the marriage certificate and find someone who knows how to override the computers decision to block the checks. I clarify his response by stating "Ok, so you want me to go to the bank and explain to someone how to do their job." He says, yes that most likely the checks were refused because the names didn't match and to just explain that and someone at the bank will be able to fix it. Ok, a pain in the a*** but ok. I take a 1/2 off from work because my husband was off that day and we usually don't have the same time off. We rush to the bank. I talk to a teller. She states that there is nothing that can be done. So, admittedly in a loud angry tone, I say no, that is not acceptable. Someone has to be able to override the computer and accept the checks and have them deposited back into my account. She says, she will get someone to talk to me. A minute later a woman and a security guard approach me and explain that the ATM system is subcontracted out and that there is nothing anyone can do and if I continue to be loud they will kick me out of the bank. Mind you, I was being loud, but I was not using inappropriate language and was just genuinely trying to get MY money put back into MY account. She stated that eventually the bank will mail me back the checks and then I could possibly try to get them deposited at that time. I said that doesn't sound like a plan at all. I need that money to pay off bills from the wedding, my mail service is terrible and 1/2 the time I don't even get mail. She said that is not her fault and to contact the Post Office. WTF. So I called the bank they said they couldn't help, I called corporate they said to go to the bank because they couldn't help, then in person no one could help but maybe they could help in a few weeks, but not on Saturday because no one that has any authority works on Saturday. So in a few months once I figure out a way to get this resolved I will be banking elsewhere. Been at the South Holland bank since I was a kid, over 40 years. What a shame. STAY AWAY FROM THIS BANK!!! I never write reviews like this, but felt morally obligated to do so. I can't believe this is legal.
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November 2021 by Michelle A
They really don't deserve even one star. I requested the branch manager call me on several different occasions but I guess customer service is a thing of the past. On several occasions the tellers have told me they are busy. Its time to stop using covid as an excuse and move on. Today I scheduled an appointment for the branch manager to call me but that was not done either. This banking problem has been going on for 3 months with no relief. 5/3rd has stooped to its lowest.
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March 2021 by Sarah Postma
Sat in the drive thru for 20 mins, I was the only one there. Awful service and it seemed like the teller didn’t want to be helpful, that’s how bad it was. Worth the time to go to Jenison, they are awesome there!
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February 2021 by Grant Stoppel
Sat in line for 50 minutes to deposite a check
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January 2021 by Lee Forester
I have banked here for many years and have been very happy with the service. 53 corporate sometimes causes problems, but the folks at this branch have always been friendly, helpful and fixed or resolved every single issue I have had. I plan to keep banking here for a long time.
