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February 2024 by Yazmin A.
If I could give them zero stars I most certainly would. The wife of the owner stated she would order us a couch set and if we did not like the color we would be able to get our money back. There was no other sofa & loveseat set that resembled the color we wanted. Therefore she said our money would be returned. I asked her numerous times so there were no misunderstandings as this has never been an option at any other furniture store we went. She reiterated if we paid half up front, the money would be returned if the color was incorrect. Not once did she say it would be store credit. Clearly she knew we would not be able to use the store credit for our sofas as they did not have another option for us. When we went in to see the couches we told the employee about the situation. He was very kind and tried to help us find a set the color we need. He stated, "we have nothing like that right now." He sent us home with no refund and no answers as the owners did not pick up there phones. I spoke to the owner and he refused to return us our money. He implied my husband and I miss understand even though he was not present during the sale. I was not allowed to speak to the wife who "sold" us the set which I believe is very inappropriate. I would understand if a customer was being rude and disrespectful to her but I am very respectful and would never yell or say anything inappropriate to any employee. The moral of the story is we still need to go buy couches elsewhere. We have a store credit with a business that does not own up to what they say. I am basically forced to do business with a company that lacks communicate skills and organization. Train your employees to communicate appropriately because communicate is key in their role. (Also, the owners wife stated the set would take 2 to 3 weeks max to arrive and it took 11 weeks to arrive.)
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October 2023 by Scott Dildine
Absolutely love the place! Found the sofa i love and so does my Boxer! Think I might look for a love seat just for him.
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September 2023 by Terry Brewer
We will be back.! Awesome staff, great deals and super nice delivery guys.
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August 2023 by Esmeralda Knoll
Absolutely love this place! Everyone really nice
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August 2023 by Emily Holroyd
I am due any time with my baby and they were extremely helpful with delivering my couch the day I bought it. I appreciate everyone at this store for making this happen for me! You all are incredible.
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January 2023 by Scott Brandonisio
Super laid back and helpful staff. Not pushy, just there to help. Great experience and great prices
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October 2022 by Glenna Bush
Needed a new dining table and chairs in a smaller scale....and not wait months for it....score...to be sent within 2 weeks...
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September 2022 by Ed Perrault
Hands down the best option in West Michigan for furniture! The customer service can’t be beat. Sales staff was fantastic and answered all my questions. Thank you for the wonderful buying experience!
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September 2022 by Michael Sanders
FW has been my families choice for years and for good reason, the friendliest customer service with great pricing for quality furniture. You will not be disappointed
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September 2022 by Brandon Hansen
Always a pleasant experience buying from FW! The owners are top notch and class of the industry. Highly recommended for quality and great prices.
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September 2022 by Lyman Robinson
Just amazing experience the owners are so nice and easy going understanding I recommend to shop at this furniture store
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May 2022 by Randy TenBrink
Nice price in mattresses and no pressure sales.
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April 2022 by mike macgregor
My wife and I spent the better part of two weekends looking for a bedroom set that had very specific criteria (hardwood, sturdy, storage, and 24" or 26" nightstands). We went all over Grand Rapids, Holland, and Grand Haven. This store wasn't even on our radar, but while leaving another store we saw the sign for The FMW and popped in. Abby greeted us immediately and offered a helping hand if we needed. There was no pressure, no typical sales gimmicks, and no wasted time.After countless wasted hours, the perfect bedroom set was right there on the showroom floor. Went and found Abby, and 20 minutes later we were out of there with the bedroom set purchased. About 10 days later, the team arrived at my home (in the POURING RAIN!) to deliver and assemble the bedroom. The team was professional but also laid back and courteous. They worked with me on placing the furniture exactly where and how I wanted, and even put my mattress on. They took the time to make sure the electric was hooked up and that the built in touch lights worked as intended.I couldn't be happier with our purchase and can't recommend The FMW or Abby any higher. Thanks for a job well done. Customer service seems to be a thing of the past, but these guys really got the job done from start to finish.
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March 2022 by Jennifer Holmes
Great people, helpful instead of pushy, let you browse unassisted if that's what you are looking for and cheaper than an Ashley Homestore. Seems like really nice furniture. Haven't received it yet to see the quality.
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March 2022 by Coty LaVere
Staff is always great there! Check on you but don't hover like they used to do at Art Van!
