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October 2023 by Lindsay Becker
Gerber did a fantastic job with my vehicle. Not only did they get my car in quickly but repaired it and got my car back so clean! It was a great experience. I would definitely recommend them and use them again if needed! Thanks Gerber! Keep up the great work!
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September 2023 by City2Shore Port City Associates
Just had our truck repaired here after sideswiping a deer back in June! Hood, bumper, both passenger side doors, and the bedside had to be repainted and dents fixed. Just got it back on Friday and it looks great. Friendly staff even had worked with Enterprise to have a rental vehicle waiting for me when I dropped the truck off. Got it back on time and couldn't be happier with how it turned out. Great job Scott and staff!!
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August 2023 by Madison Barense
Horrible! They lied to us about our car being finished and left my bumper hanging, they hoped we wouldn’t notice so they could brush it under the rug. When we brought my car back and asked them about it they tried to lie and say “the part wasn’t in we were going to tell you when it comes in.” However nothing was mentioned when we picked it up, we had to come back and ask them about it.. We’ve been waiting for a year “for the part to come in”.
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July 2023 by Mac Home
Initially gave them 5 starts for doing repair work on my Honda. When I picked it up it looked great. I of course inspected it further in my garage with good lighting and noticed one side of my bumper was hanging lower than the other. I drove back the next day and pointed this out. They passed me off though 4 different people. Finally the repair person o believed slipped up and admitted he noticed it as well. I say sloped bc I believe they were trying to make a story up to convince my it was okay, so I would leave. Then then have the front desk person explain to me it was missing a bracket that was on back order. I asked why wasn’t I told this when I picked it up and he said I was and I said no I was not otherwise I would have scheduled a comeback date to have it installed. He then tried to back pedal. His explanation made no sense but I went with it. They told me it was on national back order and would be 1-3 month which is fine to me. It’s about to be 12 months and every time I call they say it hasn’t come yet….
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June 2023 by Kellen Keck
Had a great experience at Gerber in Holland. Scott Dekker, the GM, and his team were spectacular. Can definitely tell Scott has been in this industry for a long time and fixed a few cars. He knew his stuff. His team greeted us, we got email updates on the progress of our Durango, and it looked amazing when we picked up today. Absolutely great service and even better quality. Great job.Services: Painting
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June 2023 by Rodríguez Marquez
I dont recommend this place , since March my suv has been in and out of this shop, first accident took 5 weeks and we are still waiting on parts to finish it, they gave it back to me beginning of April, I went through a hail storm and damaged my suv , so because I still have to bring it back to the shop I decided to give them the suv to repair the hail damage, they sent it to a third party to do it , took another month and the suv came back with more issues that has nothing to do with the hail damage, dirty trims, broken headliner, broken fender,I talked to them , they told me that they will cover that because they did or the third party, also gave me rental car, took 3 weeks to give it back to me 6/8/23 (today) found paint bubbles on fender, and we are still waiting on grill and trim ? just tired of that, my suv is 2022 , I got it Aug.22 , zero miles, is almost a year, half of the year has been in the shop. So DisappointedService: Body & Trim
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May 2023 by ysmael n Carmela godoy
I recently took my car to Gerber Collision for a minor collision repair. I was very impressed with the service I received. Omar was friendly and professional, and he explained the repair process in detail. The work was done quickly and efficiently
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May 2023 by Alfredo Martinez
Brought my car here in February, for them to tell me that the replacement parts for my car were on back order and I never heard back from them until I called them almost 2 months later. They fixed the damage to my car, however they took some of my personal items that I had sitting in the center console. I brought my car here to have body work done to it, not for it to get detailed. Leaving things that I expected to be there when I got my car a few days later. I understand that it was a few little things, but it is about the morality and principle of not taking things that do not belong to you. I brought this to the attention of the office workers, and they totally dismissed my concerns, and pointed to the signs posted stating that they weren’t responsible. Extremely dissatisfied and I will never bring business here ever again.Services: Painting
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March 2023 by Dock Master
Don't sign up for texts or calls on updates. Waste of time. Got calls and texts Promising vehicle done day and time. Told I would receive a call before time to set pickup. Waited half hour past and I called before going and was told wasn't ready it would be the afternoon the next day. Got a call at 10 a.m. the next day was done. Not sure what was done in the 2 hour time in morning but it definitely was not cleaning up their mess. Interior was coated with a thick layer of dust. Both doors they repaired were covered in marks and signs of repair. Thoroughly disappointed. If I ever need anything done again it won't be here.
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February 2023 by danicajhey
I had to wait a couple weeks b4 they could work on my car- but it was worth the wait. They did a nice job and are easy to work with. Everyone was nice & friendly.
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January 2023 by Ana Gonzalez
They were honest and helpful going as far as putting tape on my car to make a little more drivable while I made it to my appointment. Also I received text updates letting me the status of the car repair.
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November 2022 by Kenneth Maxwell
Vehicle was completed as promised, and as usual Gerber did an excellent job of repairing my Rouge.I also like the fact that they have a reduced rate at Enterprise for a rental.I highly recommend this company for body work.
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September 2022 by Sarah Zimmerman
We were referred to this business by Eurotech(also phenomenal service). It’s a long story but my 16yr old wrecked his car only a few months in. We learned that our insurance had an error and there would be no collision coverage(we will likely be leaving State Farm due to this error). The team at Gerber went above and beyond with their kindness, compassion and excellent customer service to help us navigate a difficult and expensive situation. All this despite knowing they would likely not gain anything financially between the insurance situation and the value of the car. They have however certainly earned my future business and my respect for being a company with individuals who not only do the right thing but offer help in any way they can.
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August 2022 by Terry Norwood
Great service, communication and turn around time once my appointment started. Also did a great job communicating with the rental company. Everyone I dealt with was polite and professional. Did a wonderful job repairing the issues the last shop did wrong. I will use them from now on. If you go be careful following Google maps. They have the entrance wrong. There is no entrance off of Chicago Drive, you must turn on the road before (not sure the name) and take Water Court.P. S. A huge shout out to Maya @ #Enterprise.
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August 2022 by Marcia Wilwerding
I would say that Gerber Collision did a “bang-up job” repairing old Goldie. Great people to work with. They kept us updated through the whole process, worked with our insurance, and got it done two weeks ahead of schedule. Thanks, Gerber!
