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March 2024 by Lita Sandy
Best experience I've had is here, with Nancy Griffin, at South Washington Ave. in Holland, Mich. I will continue to go here in years to come!
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March 2024 by Tim Saily
It was simple and easy
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August 2023 by bree ung
If I could give this 0 STARS I would. First off, NANCY SNIDER files my taxes , I wait weeks on end for my return and NOTHING I go back in the office to find out she’s MISSED one of my papers to file when I clearly had all in hand . So she deeply apologizes and offers to pay the fee out of pocket herself for the amended tax return. THEN files that and I don’t get that for MONTHS so I have to call IRS to figure it out and still to this day I don’t have any of my return money!! Someone message that lady and tell her to send in my amended return again because supposedly it closed now. (Tried calling irs for months , but always put me on hold / hung up) or said they were too busy ) same with H&R BLOCK ? Like why isn’t there a 24/7 line to answer questionsSMHHH I just want my money !? I mean who wouldn’t ?! Right ?!
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March 2023 by Brettyn J Wilcox
Tax time is scary. H and R block makes it easy to file with confidence. I get a great return every year and they make me a nice little tax package to fike neatly away. I can call if I have any questions and they always do a great job. ?
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April 2022 by Kristy Hardin
Have been using HR lock since I was 15
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March 2022 by Brooke Kehoe
I wouldnt give this place even 1 star. The guy was rude to me from the very start. Then got me only getting $900 back when I made 23,000 so I should be getting way more then what I am. Now I either have to take it up the a$$ and deal with The fact I'm only receiving that much or not spend any of it while I amend my taxes
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March 2022 by Ashley VandenBerg
Nancy was extremely nice, knowledgeable,and detail oriented.
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February 2022 by Gracie Moreno
Problems with trying to pay. Computer has glitches. Last year it charged us twice
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September 2021 by Seth
I thought tax time was bad enough but this location found a way to make it worse! Went in for my appointment and was told I had to wait, no problem but after 30mins of sitting there I was told they won’t have time today and requested I leave the paperwork with them and they would try to fit it in the following day. I Said I preferred the in person meeting which I scheduled but tried it anyways. They sent a email that they’re having problems With it so I told them no problem I’ll have my wife pick them up and I’ll go somewhere else. I was still all right with them at this point but then when my wife went to pick them up they wouldn’t give them to her!!! She had to wait 15mins outside while I talked to multiple people before they would give her my paperwork!!AVOID THIS LOCATION AT ALL COST!!!!!
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September 2021 by Danielle McArthur
If I could leave 0 stars I would. This has been the absolute worst tax experience I’ve ever had in my life. The woman I was working with never got back to me about the status of my return, I had to call her multiple times. And every time I managed to get her on the phone she would ask me the same questions as the previous call, I don’t know if she was just forgetful or just didn’t care. It’s taken over 2 weeks and my return STILL hasn’t even been filed.
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May 2021 by Esther Beninati
Nancy did a great job. Answered all my questions and was very friendly.
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May 2021 by S
I thought tax time was bad enough but this location found a way to make it worse! Went in for my appointment and was told I had to wait, no problem but after 30mins of sitting there I was told they won’t have time today and requested I leave the paperwork with them and they would try to fit it in the following day. I Said I preferred the in person meeting which I scheduled but tried it anyways. They sent a email that they’re having problems With it so I told them no problem I’ll have my wife pick them up and I’ll go somewhere else. I was still all right with them at this point but then when my wife went to pick them up they wouldn’t give them to her!!! She had to wait 15mins outside while I talked to multiple people before they would give her my paperwork!!AVOID THIS LOCATION AT ALL COST!!!!!
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April 2021 by Craig Mokma
We chatted for a few minutes before beginning the process. That meant something to me. I felt like he remembered me from a year ago (same gentleman). Friendly, courteous and fast service.
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April 2021 by Danielle Holmes
If I could leave 0 stars I would. This has been the absolute worst tax experience I’ve ever had in my life. The woman I was working with never got back to me about the status of my return, I had to call her multiple times. And every time I managed to get her on the phone she would ask me the same questions as the previous call, I don’t know if she was just forgetful or just didn’t care. It’s taken over 2 weeks and my return STILL hasn’t even been filed.
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April 2021 by Laura Rodgers
Cause I appreciate the help received from the best Eleanor O work Thank you truly LaurynnA.
