-
March 2024 by Michelle A
I had my appt down for 8:30 and they had it down for 8am. They called me on my way at 8:16 and I was 5 minutes away and said they can't take me. Sent me a bill for $50 as a no show. When I called them to reschedule they said I'm still responsible for the $50. Bad business I would not use these them. Terrible business practice. How long do we have to wait for doctors.
-
February 2024 by john scoggins
Great service & best selection of frames I've seen so far.
-
February 2024 by Carl S
Being new to Holland it was a blessing to find an eyecare center that I'm comfortable with. The people here are great ?
-
January 2024 by James Locmelis
The service is top notch here. Loved the people and experience.... Even having to wait 2 weeks past the month long waiting period for glasses to come in.Just don't expect insurance to cover frames even if the employees tell you on numerous occasions that insurance covers them in full. Apparently they are not trained to know this kind of information. But they can fake it with the best of them!
-
December 2023 by Tina
I am newer to Holland and needed to get some glasses to use up my FSA before 12/31. Dave was very professional and patient while helping me choose frames and measure them, etc. Everyone at Lakeshore was super nice and cheerful. They do not have Gucci frames as their site indicates, which was a bummer, but they do have an array of frames to choose from.
-
December 2023 by Michael Ward
Fast, efficient, and thorough. Great explanation of tests and results. Great explanation of what may be coming and what to do. Great explanation of what I can do to lessen personal eye issues.
-
December 2023 by Scott D.
Billing practices that seem deceptive and horrible customer service. Everyone was nice, but it's easy to be when they pass you to five different people during their process. Everything seems geared towards getting as much money as possible from customers. I went for a basic eye check and wanted only my vision insurance billed. They asked if I wanted "upgraded" imaging that would cost $35 extra. I said yes and figured it couldn't hurt. Due to the images, they suddenly "found something" and proceeded to bill my medical insurance at a much higher rate without fully informing me of what happened and why, or asking for approval. They also didn't have an office manager, wouldn't return a phone call when I called with questions, and use an outside billing service so you can't get anything there. Needless to say I won't be returning.
-
November 2023 by Kris D.
There is zero customer service here, they ordered contacts for me and literally held them for months before I was able to get them. They also ordered glasses that I paid extra for and they have still not been able to be worn. They also wouldn't schedule my diabetic eye exam...what does that leave for them to do? Not a thing
-
October 2023 by Mary Beukema
We are new to the area and had to find a new optometrist. After calling around and checking out different possibilities we chose Lakeshore Eyecare and I am glad we did. They were very friendly and welcoming. All of the various tests were explained to me as they were run and the doctor explained everything in a way that you could understand. I was very comfortable throughout the visit. I think we found a wonderful place!
-
October 2023 by Hot Stuff
First they tried to charge me for a contact exam when I requested a glasses exam only.... Then the glasses they made were comically blurry (like beer goggles not like a new prescription) for the lower 3/4 of both lenses. They're response was, "well you don't look through the bottom very much anyway so you'll just have to get used to it" and then after leaving the glasses with them I called to ask about refunding my insurance and their response was that they could not refund/return the glasses, "because they already made them," (so apparently them making the glasses voids the return policy) and stated that, "most people just get over the fact that they can't see through the bottom." But priority health called them and suddenly I CAN utilize the return policy hmmm. Their skills... Their service... Their "professionals" are all laughable. Especially when they try so hard to stick you with junk and not let you use THEIR RETURN POLICY.... I try to fathom the cognitive level of a person working at an optical care facility sending people on their way with glasses that they cannot see out of... And I just can't imagine what kind of impairment would cause such a steep decline in basic understanding. This place is a circus... and it was the bearded lady who said she sends people with blurry glasses all the time and they just get over it...
-
October 2023 by Georgia Kiner
Everyone was very friendly, helpful, explained what each test was & willing to answer all questions. I am new to this area & I had a great experience. TY Lakeshore Eye Care.
-
October 2023 by Rodrigo Mata
Nicole did a fantastic job selecting my glasses and getting me a price that fit my needs. Her service was far from excellent. She gave me a warm hand off to Pricilla to order the glasses which was also a delightful experience.
-
September 2023 by Maddie Burton
Everyone was great here! I've been having to drive all the way to Walker for my eye appointments, so I switched to Lakeshore and I couldn't be happier. Dr. Gomez did a great job explaining everything that was going on, and made sure to ask if I had questions as we continued. Here's a picture of my fiance in fun glasses as a treat!
-
September 2023 by Matt Musch
I have been using Lakeshore Eye Care ever since I needed corrective lenses. Their staff are kind and helpful. Dr. Gomez is very knowledgeable and friendly, I would recommend her to anyone in need of an eye doctor.
-
September 2023 by Rebecca Hofmeyer
Brett was so nice and helpful, and so very patient while my husband tried on several glasses before he found his perfectly cool pair!?It was a fun experience and made that way with an employee who shared his knowledge, had a genuine happy demeanor and never felt rushed.I'm actually looking forward to my appt to get to pick out the perfect glasses for me!Thank you
