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January 2024 by Hans C
Staff was personable and helpful.
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November 2023 by Oren Iny
Was surprised by the wide selection of leading brands and range of bicycles, accessories, of parts. Got a chance to speak with Jack, one of their mechanics, who seems to embody the heart and soul of cycling culture.Definitely a great place to shop and service my back at ?
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August 2023 by Scott Miller
Stopped in to Rock n' Road Cycle shop in Holland while I was on vacation. The staff were amazing. I had a few things that needed adjusted on my bikes and knowing I was there for a short time were able to get them in that day. Jack and other mechanic(sorry can't remember name) were fantastic with a ton of knowledge and answered all questions I had. Would highly recommend the shop for all services.
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June 2023 by Rachel Graham
We were out of town visitors and stopped in for phone holders and some directions. Not only was Jack super friendly and helpful, he installed our phone holders and looked at some squeaky brakes, at no charge! Great service!
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July 2022 by Tyler C.
if they can't get a tube right don't expect them to work on your bike. we specifically asked for a 26in presta tubes and it took 30 minutes to get anyone to talk to us and they gave us the wrong tubes in the end.
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July 2022 by Jonathan Albin
Super cool crew of people. Awes have a great interaction and very friendly. Great service and quick turnaround time. Brought my tire in one day and they had to get a part from their Grand Haven store and completed it the very next day.
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June 2022 by David B (DavidInMichigan)
The day before vacation I realized my bike had a flat tire. Reid stayed late on a Sat to fix the flat and give my bike a long over do tune up. We were leaving the next morning. Great service!
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August 2021 by Jack Koller
Went on a Sunday afternoon, from out of town and team put new tubes and tires on my road bike in little time. Made for a great vacation with family. Thank you
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July 2021 by Tim Kardux
Great group of people very professional a great recommendations what else to do to our bikes
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April 2021 by Joe Dunnuck
Reed and the team and the Holland store are great! Very knowledgeable, ask the right questions and provide the best solutions for your riding. Set me up for the Hart Hills gravel race and am very happy with what they did!
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April 2021 by Brandon C
Speechless on the service I was provided by David. I purchased a bike for my wife and I’m from out of town and happen to be in town for the day and David not only prepped the bike immediately but came in on his day off to deliver it to me. The service was absolutely amazing as they went above and beyond. Even though I’m a hour and half away from them I will be making the drive to purchase anything I need for my bikes.
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April 2021 by Brian Verkaik
Great experience with the staff here. Will definitely be back.
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April 2021 by Stephanie C.
My first experience with Rock n Road was by fora coincidence! I was down the street at Riley Trails for a hike and noticed a handful of bikes outside and decided to wander in. To my surprise, they had a lot of bikes in stock! We were greeted by Ried who promptly helped answer questions about various mountain bikes and allowed us to test them out. Figuring out the right height, learning how to use the different gear shifts, the seat mechanism, etc. He even educated us on the different brake mechanisms that have changed over the years. My friend ended up purchasing the bike and was very happy with the experience! We even got 10% off accessories on the day of purchase. I wandered around the shop myself as I've been in search of a bike for a few years and haven't pulled the trigger but opted not to purchase that day. When I called back a few days later, Jack was extremely helpful. I explained the type of riding I'd hope to do, my level of experience and goals, and he shared a couple bike options they had in stock! Plus, I'm only 5'2 so bike size was going to be very important for me. They had a Small and Extra-Small bike available at two different price points, but he wanted to make sure I could test it before making the purchase. Given the market on bikes, he encouraged me to put down a 20% deposit to hold the bike if it would take me additional time to come in and test. All in all, a very smooth process! Once I came in to test, he showed me the gears, how to shift, fit me for the right height bike and adjusted the seat. The bike road beautifully! He even helped me get set up with a lock, helmet, water bottle holder and all the necessities. He even installed the kick stand and water bottle holder for me before showing me how to remove the front wheel of the bike and loading it into my car. The purchase even comes with a free tune up for the first year! The cost of the bike was fair and the experience was pleasant! The only reason I wouldn't necessarily give this 5 stars is because of the hours. The shop was open 10-5 on Saturday and then 10-6 on weekdays. That just caused a little issue for me to come in without adjusting my work schedule since I decided to make the drive from GR to Holland. I would love the shop to be open an hour or so later for a little more convenience for shoppers. However, still a great experience and I'm very happy with my purchase. Now I just can't wait to go and ride!
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March 2021 by Peggie Antone
It was fantastic, Jack was awesome. Ended up getting a 3 wheel adult tricycle and love it
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March 2021 by Scott Appledorn
Great staff. Always helpful and professional.
