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November 2022 by Donn D.
Went in to the tire dept to get some prices. Some young guy stuck his head into the sales area and said somebody would be in in a little bit for tires. Well, another 10 minutes went by and still nobody showed up. I guess you don't want my business very bad. At least when you go to discount Tire they help you immediately. Maybe Sam's Club could take a lesson from this. Go on over to Discount Tire and see how it's really done.
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March 2022 by Caleb V.
You can only use half of the gas pumps because according to the girl with pink hair, their hoses are too short and management thinks it's a safety issue to use the others. Be prepared for a long line or a scolding from the safety ranger.
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July 2021 by Danielle C.
I love visiting sams wherever I go. Easy parking lot ever. In and out was smooth getting gas was so easy snd there was plenty of parking. All on a Friday memorial weekend!! The store was well organized like all of them and it wasn't busy. They even had samples!! I love that each store carries different products. I left with several things that we didn't have in my home town. I was extremely pleased and happy with this visit just didn't disappoint.
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April 2021 by Belinda Booth
Love this Sam’s! Employees are asking if you found everything ok.
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March 2021 by Teresa Fuentes
Yesterday while checking out I had some issues with my membership card. Long story short, Martha and Cat did not help me at all! They were rude from the very beginning of me asking for help. Cat even put up her little tablet into my face and became very cocky with me. When I asked for a manager her reply was “Well I’m sorta the manager right now”. Martha, the supposed manager, came over and was rude and not willing to help the situation at all. The two of them need some training about customer service, the way they acted and treated me was very unprofessional and not acceptable.
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February 2021 by Ken Brune
I was appalled on a Saturday afternoon the huge number of people without masks. I complained and was told “legally they couldn’t do anything “. It’s your store, you enforce the rules. You must make the people follow the rules or deny them access. Sam’s club is not worth my family and I getting sick or worse. I’ll go to COSTCO in the future.
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September 2020 by AllahOinkkie K.
This is the 4th Sams Club in the West Michigan area I have shopped at since becoming a member this summer.This Holland location was the best one so far.10/10 stars and I will be holding all other Sams Clubs to the standards of professionalism that this Sams Club set.Upon entering the flow of shopping was more busy than I have seen other locations the staff all seemed to be helping shoppers so I expected the wait to be longer than I anticipated.Kevin must have attended a few corses in person to person communication cause he was professional and nice.He went a step above all the other personnel and UPSOLD us on getting a upgraded membership but wasn't pushy.Kevin should be one of the teachers that train other employees on customer service I have nothing but praises for this location because of his service.The usual wait time was nil he was giving us service in the jewelry department before I could start waiting.The trip was well worth driving from Muskegon to Holland.
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March 2020 by Shirley Wyhowski Denbow
See my post on Facebook. I called to update my account with my email that is currently tied to my ex-husbands account. I want to pre shop so I don’t have to expose my family who has asthma. Instead of helping, I was told I needed to come into the Club by Mine the Holland store manager.
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August 2019 by Dave W Clark
very friendly and helpful staff
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June 2019 by Bart C.
For a meat cutting market to run out of ribeye, t bones delmonico , on the Saturday before Father's Day is not the cutters fault. It is the fault (stupidity)of the fresh meat manager/ orderer.
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February 2019 by Chelsi B.
Went to Sams Club for the first time with the best friend. I've never been to such an amazing store. I swear I could furnish my entire home here while also filling my kitchen with food. Sams club seemed to go on forever and ever and ever. We spent an hour here on Saturday but I could've spent 3 or 4 hours at the store. Everything is cheap and most things are in the biggest possible size. I love that they have restaurant brands here like Red Lobster and Panera Bread so I can have my favorite treats from reataurants in my home. I am very excited to come back.
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November 2018 by Nona Borah
Im not happy with this store at all. The automotive department needs better workers! Thay are lazy! Had my sons car with the tiers off the back and couldn't do the front because there equipment doesn't work correctly or the employees don't want to do their job. He waited over a half a hour to get the back tires back on. Mind you it was just sitting there and no one was around to finish doing what he can't do. So my son went to discount tires and they had no problem with takin
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November 2018 by Kim Vandenberg Bolton
Love their prices! Fun checking out the Christmas stuff. Yummy ice cream!
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August 2018 by Jim C.
Two stars was generous here, and only because of the friendly helpful staff. As far as management goes, one star all the way. The continuing "improvements " there, aren't improving anything. Whose brainiac idea was it to remove the open/closed signs by each checkout?? Even your own staff thinks its asinine. You thought it made the pole look "cluttered "?? Seriously? Now you have to wander aimlessly not knowing whose open and who isn't. Put a dang Red light for closed and green for open, but don't have nothing. Piss poor here.
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March 2018 by Yvonne B.
Terrible experience and customer service. Instant rebate didn't come on receipt for $5.00. Attempted to go to customer service where they were unable to help because their receipt didn't have enough ink and didn't print correctly. So instead of spending 40 minutes watching employees look a each other like a deer in a head light, I'm spending my time writing this review. The seriously need to get it together!
