-
July 2023 by Jan Jones
Great business with 3 locations. I used the Grandville and Holland stores with my e-bike purchase and am very happy. All employees were friendly and took the time I needed for questions and later adjustments.
-
July 2023 by d_page
This is the first bad review I've ever left online. I took my bike in to have a fork swapped onto it and have the rear derailleur adjusted. I mentioned to them that the frame has a tapered head tube but the stock fork is straight tube, as well as the replacement fork. And said they should be able to use the same crown race adapter currently installed.Two days later I got a text stating the bike was ready for pickup. When I go in they said the fork wasn't compatible. I asked why and the guy didn't seem to know what he was talking about. He said the fork on the bike is tapered, but the replacement is not. I said yes, but the oem fork is straight and installed with a crown race adapter. He then said no the oem fork is tapered. I questioned that but wasn't going to argue. No suggestion/offer to order a crown race adapter.I assumed they at least adjusted the rear derailleur, but when I got home and jumped on it I realized they hadn't. They did give me a full refund but I just thought they weren't charging me the $15 for the derailleur adjustment.So I took the bike to Main Street Bicycle Shop in Zeeland. They swapped the fork with no problems. And the oem fork was straight tube installed with an adapter. It's clear that West Michigan Bike never even attempted to do the work. Why lie about it? Just be honest. Maybe they got too busy. Maybe a tech called in, etc. Very poor customer service. I'm sure they are normally a good shop and my experience is probably an outlier but I'll never go back. Main Street is my new shop.
-
June 2023 by Lynne Snyder
I was welcomed upon entering and the salesperson was very helpful and knew all about my bike. I was given an estimate and received a notice that my bike was ready within two days.The estimate was spot on. These people know what they are talking about and my experience was wonderful. If and when I need a new bike or service, I will return to this business.
-
June 2023 by Val Borgeson
Two years ago I purchased an Electra Townie and love it, I use the assist going up hills. I finally talked my husband into an electric assist bike, got him a Denago and he loves it too. West MI bike did a great job, answered all of our questions, no pressure to buy. They made sure both times we had the bike we were comfortable with and made sure we knew how to take care of it.
-
May 2023 by Richelle Kracht
We had a great experience! We felt comfortable asking questions (we are not cycling experts), but also understood that we were given expert guidance on our purchases. We were able to ride the bikes freely to get a sense of the fit and comfort. Geoff was very knowledgeable and the process was very easy. We look forward to coming back again for service and additional products in the future.
-
April 2023 by Nelson Roberts
Bought twooedal assist e bikes last September at west Michigan bike. They were for my two sons. They love them. These bikes are great quality and very sturdy. My one son had a small issue with his and these guys took care of it at no charge . Not many places do this. If you want a great bike, great service and great accessories for your biking needs go to west Michigan bike and fitness in Holland. You'll leave happy and satisfied.
-
March 2023 by Todd Warren
The guys at West Michigan Cycle (Holland) were easy to talk with about all my issues I had on my bike. I had an issue that was found after I left the shop and they called me before doing the service work on it. They wanted to make sure I knew about it and also wanted it done at this time. Thanks guys!
-
December 2022 by Nathan Klay
Great company. I always get my bikes here and have recommended them for years.
-
September 2022 by Jerry Blakeslee
Excellent service, delivered on schedule, very reasonable price. Helpful, knowledgeable and friendly staff.
-
August 2022 by Elizabeth Bombara
10 years ago I had graduated college and had an interest in completing a triathlon. I joined their ride night using my mother's old 10 speed road bike. Not knowing much about bikes before this point, I replaced the old chain with a new one. As a result the chain slipped and came off the old cogs with every start.After 3 stops to fix the chain I was ready to just ride home. But to my surprise the ride leader called to the shop for them to bring out a beautiful carbon fiber bike for me to finish the ride on. They took my old bike back to their shop and taught me how to cycle. I have enjoyed cycling ever since.Those working at this local bike shop truly care about the products they sell and the customers they service. I love supporting them whenever I have the chance. I hope you do too.
-
August 2022 by Eric Bufford
Very Good Service and Such a Great Experience. Thank you for getting my Bikes back on the road!
-
July 2022 by Nicholas Graham
I brought my electric bike Saturday to work on the chain, jumping & they told me they could not legally work on them. I don't understand since they sell electric bikes. Very disappointed in service.
-
July 2022 by Jeremy D.
Everyone here is extremely helpful and knowledgeable with what they sell. 2nd time buying a bike from here. I forget the name of the guy behind the parts counter but he was awesome. Very kind and helpful. Got me into a real nice starter trail bike that was just what I needed. Didn't try to upsell me or recommend anything I did not need. The best part about purchasing from here is all the perks you get for the 1st year that no other shop around offers.
-
June 2022 by Jonathan Van Antwerp
We have taken our tandem here for service a couple of times, and Evert JR took great care of us.
-
May 2022 by Mike Rannow
The service to add electric assist to my bike was excellent. All of my questions were answered. They show great concern for customer satisfaction.
