-
December 2023 by Crunk T.V.
Trashy, rude staff with bf/ gf and dogs loitering. Rooms need repair. Tear it down and start over.
-
November 2023 by T
I don't understand the negative reviews. My husband has stayed here a month for work. Melinda is Awesome!! The hotel is clean, safe, and close to everything in Holland. This is an extended stay hotel. Rooms have a full size fridge, range and microwave. There is no free breakfast or a pool. Again.... This is an extended stay hotel. The rooms are budget friendly because it's more like home. You make your own food, wash your own laundry, provide yourself with basic essentials. My husband has traveled for work for several years. He has stayed in a lot of hotels, this is great place to stay. I/we would return to this hotel again. Oh, did I say how Awesome Melinda was? Don't read the negative reviews just rent the room.
-
October 2023 by Adam
Room was clean, and staff was surprisingly friendly and helpful.
-
October 2023 by Ryan K
Well I hate leaving bad reviews but here we go. I made a reservation for this hotel roughly a week before I was scheduled to stay. I checked in and checked out all within 10 minutes of my arrival.Upon check in there were two people at the front desk and they were blaring music from their phone. I received my room key and headed up to the room. I opened the door and to my surprise the kitchen area and bathroom were full of fruit flies. We immediately went down to the front desk and told them about the situation. The hotel was completely booked so there wasn't another room available. We were told that there was nothing they could do and that I would have to call the general manager on Monday (checked in on a Saturday). We ended up leaving and booking another hotel the same day at a premium price due to the condition of the room.After reading a review left by another visitor I decided I wouldn't waste my time even calling the manager. I reached out to Choice Hotels and opened a support case. Support was very helpful and assured me that we would come to a resolution. After a few days of follow-ups with support they agreed to issue a full refund in the form of a check that will be here in a couple weeks.Rooms: Outdated and unsanitarySafety: Appears nice from the outside but the inside tells a different story. People working on their cars in the parking lot and just not a good crowd at this place.
-
October 2023 by Scott Sanger
Would be a 5 star but the internet is so bad even if you pay for the faster internet it only works half the time they need to get a new internet provider...other than that they're great...manager is so friendly and helpful he's awesome...other staff is friendly too...rooms are basically a kitchenette style got a full refrigerator, microwave and 2 burner stove. Plenty of cupboards for storage. Not your typical 1-3 day hotel is for extended stay that's why it's like a kitchenette style hotel and do monthly rates.
-
August 2023 by Luis Enrique Delmoral
The receptionists are too racist and despots when serving a client at night, they threw my ID on my face as an act of racism!
-
August 2023 by Mik
There were bed bugs and a bad smell (musty) in the room immediately upon entering. We stayed less than 10 minutes and notified the desk that we would be leaving, explaining our concerns. I called asking to speak to the manager on Monday as on Friday, I was told "we can't help you. The manager isn't here." So I called back on Monday. The manager told me to "call back in an hour, I am busy." I called back in an hour and was told "the manager left, we can't help you." I called headquarters who said it looked like the hotel completely deleted my reservation. They 3 way called the hotel and headquarters was disconnected when the girl receptionist answered. They offered a partial refund and got very rude with me stating "you're not going to get a full refund." She then hung up on me. I am filing an official complaint against this location. DO NOT STAY HERE. It was the worst hotel and customer service I have encountered.
-
July 2023 by Chris H.
This is the worst hotel I have ever stayed at! Toilet broken, shower broken and bathroom exhaust fan didn't work. You have to bring your own pots and pans, dishes, utensils etc. stay anywhere but here! If I could rate it zero I would!
-
July 2023 by Corey Arden
This place is a cesspool it stinks it’s loud people very obviously choose this as a drug dealing venue. People were in and out of the room next to me every 5 minutes slamming the door every time it opened. There was roach dirt on some of the furniture and I wouldn’t even touch the corner chair much less sit on it. The mattress was god awful the sheets and blankets stunk and the room over all was just in poor condition. Long story short I paid $230 for two nights and I slept in my truck. Also buyer beware there are no refunds. Think twice before giving this place your money.
-
July 2023 by Ray Dunn
The rooms don't come with any basic kitchen items. They charge you to rent them. Tried to use the free option for the internet, and they still charged me the full amount. They have no ice machine on site. I have called three separate days to speak to the GM about a refund for the internet charge that I had not selected and was told would be refunded. They are refusing to return may calls and refund the over charge that I was told by the desk staff would be refunded.
-
July 2023 by Heather Leichtenberg
Showed up to rent a room afterhours (after 10pm), was prompted to dial 500 and did so 3 times with ringing until it disconnected me. No one was there at all to help so hopefully no one has an issue with a key or any other problem for that matter.
-
June 2023 by RTBG Lúc (ART)
This place is awesome. The workers from maids to front desk may be overworked. But every day and every night they are 24/7 about the job. Few resources difficult renters yet the keep professional as they canRooms: Rooms have stoves for cooking. Nice shower and bathroom. The bed is great. I wish the walls were thicker or soundproof. Can easily hear your neighbors which means they can hear you too.Nearby activities: Virtual Reality simulator which is really cool.Walkability: So it's just 5 to 15 minutes to about every type of store you could want. From Walmart to Payless shoes. You can see so many things It's ridiculous.Noteworthy details: If you stay a month the price drops dramatically. No longer have to pay taxes it's like renting a studio apartment with no utilities.
-
May 2023 by Brittany Lee
Not sure why this place has bad reviews. When I say we've been traveling since the pandemic hit we've literally traveled for 3 years. We normally stay in sonesta if they're any close but this woodsprings was very clean from the moment we walked in the door. I LOVE fabulouso and the first smell I got was that. Not only that, the elevator is prestine like they actually clean it. Our room is clean, which in all honesty, is all I hope for! The housekeepers and staff are doing a great job! Front desk seems great too. It was our first night but I slept great and so did my daughter and fiance. I have to say, this room probably tops cleanliness on all the motels we've stayed in the past 3 years, which is alot of rooms!!! Lol i just wanted to come say Great job to this location! ??? Im very impressed. And yes anyone who knows woodsprings know u have to get ur own dishes or rent from front desk so not sure why people would even waste time with a review for that when it's clearly stated on the website and also was told to us up front. I normally only do reviews on food but this was a very called for review ?? keep up the great work yall!! It definitely is noticed for sure!! I mean that first walk in at a new place is everything and I felt comfortable with the place as soon as my foot hit that doorway ???? thank u so much to the housekeepers and staff for the pride u take in your work!! ? no caked light switches, corners are clean and toilet bottoms are ?
-
March 2023 by Kuda Brown T.V.
Not really for me, I mean it's $100 cheaper than other suites in the area. Basic internet is slow, just stay with 5G on your phone and use mobile Hotspot if need be. The bed is a full size and 2 kinda small pillows. Good for a night, No dishes is provided, so if your staying long you got extra money to buy what you need. It's located by all the restaurants though
-
February 2023 by Jamie Russell
My husband and I was at the woodsprings for about 2 months we never caused any problems we got kicked out the 27th of December they locked us out of our room and keep all our belongings called the sheriff's on us and told us we had 30 days to pay 160$ to be able to get our belongings went yesterday to pay and get our belongings and over half of our stuff is missing air fryer crookpot blankets hiking backpack ext... and of corse the manager Terri they can never get ahold of even though he lives on property. I want my belongings and they supposedly threw away over 400$ of food
