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October 2023 by Mike B.
truly unacceptable, I plumbed in the piping for my auntie and everything was working correctly. my aunt called for service and the first technician came and said it was working the way it should. next person that came said they could make it look better and make it work better. I came to look at some things for my fam and I asked what happened to all the piping I did. she told me the story I just wrote about. As a tradesman I see this whole situation as upsetting.
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August 2023 by Sammy Henley
Very friendly and knowledgeable staff. First time pool owner and help was very appreciated
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February 2023 by Ali L
The place was empty yet it was very difficult to get service. We waited about 20 minutes before we saw any employees. We did finally get helped but not really. He showed us 1 tub and didn't explain anything. When we asked how soon could we get one delivered, they were unable to answer so they made up an arbitrary date 3 months or so into the future. I want to like this place but it's like they were trying to not sell us a hot tub. I don't get it.
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January 2023 by Bobby O.
Great friendly staff! Always helpful. Get all my hot tub supplies and water tests done with them.
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November 2022 by Tracey Sturgis
Called about a hot tub repair said they repair if you buy it there, that's fine. We asked if they could recommend someone, we were told to look it up on the internet. They obviously couldn't be bothered to help someone. I guess they won't get any future business from us, nore would I recommend.
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October 2022 by Taylor Ten Harmsel
End of August Moved to a new house with a pool and have no prior knowledge of how to maintain and run a pool, so I reached out and scheudled a tutorial from their service department on how to use the equipment and also a pool closing for 10-24-22 at 10am.The tutorial was wonderful, the guys that came did a fantastic job educating me on the equipment and showing me how to clean the pool and keep everything running properly.10-24-22 waiting for our pool to get closed, the time was 10:10am and no one had arrived yet, so I reached out to the service department and the lady first states that the first job must be taking longer than expected they will reach out to you 30 min prior to coming. Which I totally understand. So I took off work in the morning and waiting around, once 11:10 rolled around I gave a call again wondering when they might be coming, the lady was very snappy and said she doesnt have a schedule in front of her and they will call 30 min prior, I expressed my concern that our appointment was 10am and took off work to be there, and she said that she would reach out and see whats going. Once 1pm rolled around she never reached back out and I call once last time to see if they were coming today or if today didnt work and she was short as ever and said they call 30 mins prior. So I went into work and my wife took afternoon off to stick around in case they came. 3 pm rolled around and my Wife decided to call and after being hung up on mutiple times by the same lady she got the same quick snappy response they call 30 min prior. So I called and got in touch with a manger at one of the stores and they were able to confirm that the schedule had us last on the list so they would not be there until 4-5pm. Which is what we wanted to know this whole time, if the lady in the service department would of just did her job and found out what the schedule was we would of known that we were not set up for 10am and could of planned for the end of day.Not sure why the person answering in the service department doesn't have the schedule for the day, but I feel that is a very important thing for someone receiving calls should have and if they don't have it should be able to put a little effort into maybe finding out for a customer that had been planning on service work at 10am and hasn't seen someone for 5 hours.This would definitely been a 1 star review if it wasn't for the Techs that showed up. They were very polite and speedy in their job and the only reason I will consider using them again. The first techs I had that gave me a tutorial and the ones that closed my pool were 5 star employees.
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September 2022 by Rick C.
I purchased a Jacuzzi from Zager's. I couldn't be happier. We love it and we love the stereo and iPhone control. One of the best purchases we have made. Work with Jay Wyllys at the Holland location.
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August 2022 by Heidi Canfield
Alli was very knowledgeable and helpful on helping me decide what hot tub I wanted to purchase. Delivery service was great!! The guys were on time, very knowledgeable and were able to answer any of my questions.
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June 2022 by Doug Schrotenboer
I always have what I need even parts for an old pool. Staff is great. If you're looking for a pool supply store at highly recommend.
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May 2022 by David Blauwkamp
Ordered new pool liner for my above ground pool the middle of April ,was told it would be here the end of April, it's the middle of May and it still isn't here. Was told they had 4 misty falls at the warehouse, now I'm being told they don't show they had 4 at the warehouse. Not Happy,
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April 2022 by Judi Christensen
The service and communication was wonderful during the process of ordering our hot tub. It came in and delivery was prompt, the gentlemen very courteous and helpful! We are very pleased with the service and product!!
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July 2021 by Pam Berens
I have shopped at Zagers for over 25 years and they are the best around. I must admit that I've tried other places but I always come back. The staff is knowledgeable and have always been able to help me sort it out. If someone asks where I buy my pool chemicals I tell them to go to Zagers. They won't be disappointed.
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July 2021 by Shannon Wierda
Zager’s service is amazing. The Holland store’s staff is always friendly and super helpful. The Service Department and staff is knowledgeable and takes care of any filter or heater problems we seem to have (a lot!). We also are very happy with the patio furniture we have purchased - great quality and great prices. We will not go anywhere else for our pool needs!
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July 2021 by Christopher Tucker
June 24th my wife visited the store to exchange a ladder , it had been raining and it was wet in the store. Upon entering my wife almost fell and twisted her ankle. Jay the manager started laughing at her and did not offer to help. My wife left in tears and not a single person there suggested to fill out an incident report, it took me calling to get that done. Completely heartless this company is and even after requesting a call from the owner we never received one. Never again will I suggest anyone shop there!
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July 2021 by Brian Paff
Knowledgeable and courteous staff, especially Damien. Got us set up nicely with a new spa. Thanks a ton!
