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January 2024 by Todd Bradley
We just purchased a new Ford F350 super duty pick-up yesterday evening. We could not be happier with the truck and the service that the staff gave during the purchase. The new truck is amazing and we love driving it. Our salesman Shane Rowe was very welcoming and accommodating from the second we walked into the sales room! Shane and all of the other staff made sure they answered all our questions and made sure we were happy with the new truck we selected. I absolutely recommend Szott Ford for your next new vehicle and go see Shane Rowe.
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January 2024 by Stephanie Adler
Kyle and the team were great to work with! I needed a full engine repair and was originally quoted a higher amount than I ended up paying and the job was completed quicker than expected. Great customer service!
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January 2024 by Dustan Korte
Scott the service manager at the time was terrible, started our repair telling us that he wouldn’t accept our car for repair because our warranty was expiring soon and it was fraud.Our engine then had 2 bad cylinders and he took over 3 months to get the repair done before finally being fired. The GM Steve had to get involved and finally got him to do his job and got us a rental since our Ford warranty only covered it for 10 days.After a follow up with the GM he was apologetic and like I said had been very helpful when the problem was brought to him. The new service manager we dealt with during the return of the vehicle seems to be more personable and caring.
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January 2024 by Nicole Williams
Shane Rowe was amazing to work with. He was patient with me for 2 months while I was trying to decide which vehicle I wanted. He was informative, attentive, and not pushy at all. Additionally he brought me 4 different vehicles to test drive and I never had to step foot in the shop. He went above and beyond for me and even matched the price of another dealer to get me the best deal! This was the best treatment I have received in 20 years of buying/leasing vehicles.
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January 2024 by Alisyn Dolce
We’ve had the pleasure of working with Jake for our last couple of cars, and he never lets us down. Even before our leases are up, he is searching high and low for the best deal he can get us. He is so enjoyable and fun, and we truly enjoy going to visit him at the dealership. He takes care of us like we are family. The whole staff at Szott has been wonderful, but like a good neighbor, “Jake from Szott Ford” is there! Won’t go to anyone else when looking for a car
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January 2024 by Barbara Rice
Jake was great! He took the time to find me the best deal and discounts he could find for me. He explained the process as we went. He spent time showing me the car features and functions. He helped me moved my belongings from my previous vehicle to the new one. I appreciated that very much.
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November 2023 by Shelly McLeod
I had an issue with my vehicle and went to the Holly location. The service manager Scott was great. He made sure that my issue was solved and I left a happy customer. I appreciate his prompt response and that he handled my issue quickly. I would recommend this dealer in the future
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November 2023 by Tom Williams
I had a significant breakdown of my car and had it towed into Szott Ford over a weekend. By Monday morning I got a call from the Service Department with an initial assessment of the issue and a realistic forecast of when their techs would be available for a deeper evaluation. This was my first time at this dealership.Scott Hall the Service Manager did an excellent job of keeping me updated as to the assessment and advocated on my behalf with regards to a third party warranty company. Having his experience working for me was very appreciated. Scott made the experience of a overly-complex warranty company's process very manageable and I was very impressed with his continued customer support of updates and steady progress in a situation not of his making.Ultimately, when we settled the warranty issues, he and his crew completed the work in a timely manner and I am pleased with the work. It was a huge job and they did the work correctly the first time. I would highly recommend using Scott's service department. He understands customer service. I will continue to drive past the Ford dealership that is closer to my home to get that customer service provided by Szott.
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November 2023 by Brian Crandall
Amazing Experience! I worked with Joe Hawlik throughout the whole process and his service was phenomenal. Between Joe and the Szott team, the process of buying a car was better than I could have ever expected. Thank you Joe and Team Szott for working so diligently to help get my family into our new car! I will definitely be checking you out again on our next purchase and would recommend for others to do the same.
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November 2023 by Katie Welsh
Great experience getting my lease. I worked with Jake and he was awesome. We went through multiple options, finding the right fit. He was very helpful and knew his stuff. I felt listened to and valued, so I highly recommend going here.
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October 2023 by Bret Bailey
Went to Szott to get some service done on my truck and ran into Shane Rowe while waiting. I needed to figure out some lease end options for my wife's vehicle and Shane was amazing. He's Honest, straight forward and full of energy. This guy helped me figure out what to do and laid out possible options. He went above and beyond to get me the best deals and made the decision very easy! Thanks again Shane Rowe and I'll be back to see you for my next vehicle.
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October 2023 by Debra Popp
I hadn't had service on my cart for about 50,000 miles, so was expecting the worst. This dealership is AMAZING! From the friendly people on the phone, the free massage chairs (heavenly!) and the free shuttle ride home, I couldn't be happier. They took great care of my car and charged much less than I expected. The work was completed much sooner than promised and they delivered my car to my home afterwards! Szott isn't the closest dealership to my home, but they're worth the extra drive! Scott at Szott supervised the entire experience and took great care of me. Thank you, Scott!
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October 2023 by josh papineau
DeVante did an excellent job at getting me exactly what i wanted and fast. Great service and excellent products. Will definitely be coming back to get my next vehicle from him.
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September 2023 by Jeff Gibeau
I was not overall impressed with the service department. Our vehicle was there for over 7 weeks to work on 4 issues. After a week we were provided a curtousy vehicle. During the entire 7 plus weeks I was not contacted once by the service dept without having to call them first. Each time it was a different service advisor who was unfamiliar with our work order or the progress. I was told on at least 5 occasions that my assigned advisor should call me back, not once was I contacted.Eventually our vehicle was completed, so far the issues appear to have been fixed. Upon taking our vehicle back home I observed it was covered in spiderwebs (stored outside for a majority of the time?) And there is a dent in the rear hatch. There is no way for me to prove the dent happened while it was at Szott, but I know it was not there when it was dropped off.Overall I found the service dept to be underwhelming and not professional. I will call this experience a one and done. If service is needed again I will drive a longer distance to Suburban Ford.This review was per a request of the dealership and is my opinion of our experience.
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September 2023 by Tonya Rosa
Well, my experience began with a notice that my oil needed changed. I called Szott Ford and was transferred to a vm that said I would receive a call back the next day. I did! So they worked with my schedule and I arrived early to my appointment and everything went smoothly. I have to go back this week for a recall item and am happy to do so because I make good use of the massage chairs they have in the waiting room. Check out went smoothly and I didn’t pay out of pocket because I had enough rewards to cover everything:) Thank you ?
