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March 2024 by Tua Broncik
No other internet provider in the area charges you a monthly fee for technician/tech support. That is very odd to me. Their tech azure fee is $12/month. Hard to compete cost wise with Xfinity and wow internet that doesn’t charge that. You can get wow fiber for $30 for 300 Mbps and $45 for 600 Mbps without the tech azure fee. Once you add that fee, you got a bill that’s 50% higher than other competitor services.Keep in mind, you don’t actually need the upload speeds you get from fiber. If you get 1 gbps from Xfinity, you get 50 Mbps of upload. A household that has a lot of steaming, gaming, and security cameras only needs 15 Mbps max upload. So the 400-500 Mbps Xfinity package is generally sufficient for the most connected households. Commercial markets are only markets that may need the upload speeds that are gained from fiber. So not sure why a logical minded residential customer would opt to make a switch to fiber unless metro net gets more competitive with Xfinity. If they the same price or close, it would be a no brainer to go with the fiber option but the margin is still relatively wide in price
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March 2024 by David Perla
Their customer service is the worst ever. I cancel the service and they continue charging for two months.
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February 2024 by Morgan Womack
My experience with Metronet has been great. I had an issue with my fiber optic cable, called the support line really late at night and Steven was so helpful and kind. The technician Zachary was polite and fixed the issue promptly.
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January 2024 by Taylor Dunlap
Great customer service! Dave has been great to work with, very knowledgeable.
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January 2024 by Nicole Williams
Dave at Metronet Telecom was fantastic! Walked us through the entire process of our new VIOP business phone system. Excellent customer service & support. Highly recommend
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December 2023 by RJ FREIGHT
This is the worse company in the world and the worse service ever . They try to charge more and more every month . They never send the bill and will disconnect your service just so they can charge the 35$ reconnect fee .don’t use there service , better to go with xfinity .
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August 2023 by Janice Mace
your home representative, Zach Ives has visited use several times to explain the metronet internet. He represents your company well with being knowledgable, polite, patient in every way.We decided not to take advantage of the offers at this time; however I want you to know what a nice employee you have,
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June 2023 by Chris
Metronet sales door hangers and a pair of idiots that can't read the sign that states NO SOLICITING on my door. Why would they think I'd hive them my money?
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June 2023 by Kaleigh Saltsman
This company just Detroit private property without any consent of property owner. Tore up my moms flowers and dug a HUGE hole in her flower bed so they could place their wires. I have advised her to sue or call the police as destruction of private property is ILLEGAL. I will NOT be getting metro net and I will be telling everybody I know that this company breaks the law.
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May 2023 by Jon Howell
Just tried to sign up. Plan says 50 a month cool. Go to check out its 67, pre tax, pre fees. Why would I want to sign up when you are already messing with the darn price. I wish this was lightspeed again.
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April 2023 by Jae Burnham 7 Figure Moving Academy
I call them up to get service to my building. The salesperson gives me a his spiel and I bit. Was told I wouldn't have to pay to have it installed as it's to a commercial building. Cool. Don't know why a customer would get charge to for installation anyway if you want business. I get called today and installer says that I have to pay for installation if I cancel...Wait, what!? Why would I have to pay so that you can benefit? That makes no sense at all. It's the only business I know where you're forced to pay for the privilege of using their service over and above the monthly charge. Bait and switch. Don't do business with them. They're more crooked than Comcast and that's saying something.
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February 2023 by Natalie Jeanne
This is Metronet Telecom. It is a different company than the Metronet who provides internet and bought out Lightspeed.
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November 2022 by Kevin Murray
Thank you Jessica. Not Jaclynn.
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October 2022 by Glutz
Turn the internet back on please
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September 2022 by Eric Manschot
This Metronet is completely unaffiliated with Metronet Fiber Internet that replaced Lightspeed. Do not go here if you need help with your Metronet account. They are a different business.
