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August 2025 by Patrick Sanback
In my opinon, the UHaul in Houghton Lake is truly one of the best if not the best in the country!! It's the best for one main reason and that is the manager there named Sandy. Sandy is one of the nicest most thoughtful people I have ever dealt with when it comes to customer service. She knows just how stressful moving is and she makes it her goal to make sure that the Uhaul portion of your move is the easiest it can be. When I got to the Uhaul building, my truck was out front,prepped and waiting for me, she went through the paperwork throughly and made sure I understood all the terms, checked to see if I needed any extra supplies and gave me an great rate on my truck rental all with some additional miles to make sure I had plenty for when it was time to drop off the truck I wouldn't be over my alloted mileage costing me extra in fees!! Sandy goes above and beyond to make sure you are taken care of and if in the chance something unfortunate happens during your move, she assures you that she is just a call away. Thank you Sandy for your help, your compassion and most of all the piece of mind you gave me, knowing that my move was going to be just fine, you ARE the best!!
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July 2025 by Bob Szabo
Couldn't have gotten any better service. Wouldn't change a thing.
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June 2025 by Linda Sutton
So helpful and the sweetest people work there. I would recommend them to anyone needing that kind of service
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June 2025 by Joseph Sare
Friendly staff, they offered me coffee and to have a seat while returning truck. Service isn't the quickest if they're out in the yard. Very quick service once you get their attention though.
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June 2025 by Michael Elkins
Sandy was amazing. She went above and beyond for us and was so helpful
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June 2025 by David Nehra
Returned an out of town trailer to this location. Quick service, very organized and super friendly staff.
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April 2025 by Derek Stapleton
I received wonderful service at this Uhaul! Jody was very friendly and helpful in helping me rent a moving truck. She went above and beyond in helping me get the best rate possible!
I also had Uhaul install a hitch on my Subaru Outback. Bob was the installer and did an amazing job!!! He took his time and made sure the job was done correctly. He tested everything to make sure it was secure and explained everything to me. Bob was so friendly and I'm glad he did an exceptional job!
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April 2025 by Fred Titcombe
Great place to store your boat . It's always clean and well maintained
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April 2025 by William Hall
I've been storing my car with this U-Haul for last couple years they do a great job never have to worry about my vehicle and the manager Sandy is super nice I highly recommend and when you go in ask for Sandy.
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March 2025 by Roberta
Very helpful when any questions came up. Helped over the phone to get us safely to our destination. Excellent customer service
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January 2025 by Crystal Cornell
The ladies are absolutely wonderful at U-Haul! The service is above and beyond what I imagined it would be; thank you for such a great experience! U-Haul will be recommended to anyone I speak with about storage!
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December 2024 by Nancy Williams
The personal touch and interaction of staff made a stressful day better.
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November 2024 by Jason Graham
Fantastic service, the gals were helpful and friendly.
I’ll be back
Thanks
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October 2024 by Steve Jerome
Everything was beyond my expectations. This location can be the benchmark other stores can gauge themselves. I received a friendly greeting and the equipment was ready to pick up. All details of the transaction were clear explained. Overall, great experience
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October 2024 by Jim Lovelady
Sandy Hillesheim is GREAT! You have an outstanding representative of your company. She is thorough, knowledgeable, and very helpful. You are very lucky to have such a wonderful employee like Sandy. She made our experience outstanding!
