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February 2024 by David Barncard
Very nice and helpful
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February 2024 by John Paulsen
Everything was great, but assuming all U-HAUL locations use the same procedures and offer the same quality equipment, only the people and their customer service skills can make a difference. Sandy was awesome! Keep up the good work.
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February 2024 by Frank Thorn
Very nice people helped me with my truck getting lights to work thanks ?
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January 2024 by Dee Plucinski
Sandy was incredibly helpful after we had difficulty with our towing vehicle and had to drop off the trailer in Houghton Lake instead of Gary Indiana.Thank you, Sandy!
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January 2024 by John Morris
Great manager
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December 2023 by Chelsea Matice
Called on phone to ask LP price and they tell me. Get there LITEARALLY less then 5 minutes later for them to tell me they didn't have anyone there that could do it. WHY WOULD YOU NOT SAY THAT WHEN I CALLED!?!?!?!
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August 2023 by Crystal Reeve
Sandy kept my husband and I standing there for 10 minutes before she acknowledged we were there while she was on her cellphone on a personal call. Then when she finally acknowledged us she got rude right off bat she then refused service that we had reserved already. Sandy find another job customer service is not for you. I will not recommend this location to anyone.
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June 2023 by Diane Rocheleau
Sandy was helpful and personable! She explained to me why the process of renting a van is a little different than a box truck. She also volunteered to help with a family that I mentioned was moving out of a shelter and needed furniture. I will recommend Sandy and this location to anyone looking for moving help! The van was very clean and well maintained, it felt safe and comfortable to drive.
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June 2023 by Wesley veugeler
I don't owe you anything to take your stuff off my trailer.I'm sure the owner understands how moving these pods are more efficient effective ways to haul medium sized freight (not at this location tho). As in, when I order something that costs thousands of dollars for shipping, I am happy when it arrives. Employees and managers on the other hand...I had to camp behind the store for 17 hours because operating a forklift after 4pm is a sin.You owe me for delivering your stuff, I do this for money lady, not for fun or because I like camping behind industrial buildings.
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June 2023 by T
I received awesome customer service from 3 different employees at the UHaul in Houghton Lake today! I had to rent a small trailer for a last minute emergency and went to the right place. Daniel helped me out through the whole process. providing me with tools to assemble my hitch, hooking up the trailer before i could even think about doing it, and even put a couple new fuses in my car that were missing for the trailer lights. When I still didn’t have power to the trailer lights, Jerry was able to diagnose the problem and even fixed the corroded wire for me super fast allowing the trailer lights to finally work. I wanted to give up a couple diff. times when things weren’t going right, but Daniel and Jerry helped me with all of my problems when they didn’t have to. Cassie was also very helpful on the phone and made the drop off process very quick and easy right before they closed for the night.Thanks Again!!!Tyler
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May 2023 by Susanne S.
They canceled the appointment to install a hitch at the last minute after my husband traveled 30 miles to the uhaul location. They could have called and saved him the trip and gas. So inconsiderate and rude!I would never recommend the Houghton Lake location to anyone.
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February 2023 by Sean Furlong
One of the best customer services experiences I have ever had. Sandy was friendly, informative, and clearly was focused on taking care of her customers. Just one example of her showing this was while warming up my truck before I rented it, she notice a low tire pressure light. Being January, this wasn’t unusual but she wasn’t comfortable with me taking a truck with a potential problem. She immediately swapped out the truck for a different larger one for no extra charge without my asking.Dealing with Sandy and this business was a great experience throughout my whole rental. Highly recommended!!!
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January 2023 by Fitz Fitzgerald
Very thankful for the help and support of the team at the Houghton Lake U-Haul company. They were able to help us rent a vehicle transporter that worked perfectly. I was about ready to give up due to an unfavorable experience with the U-Haul corporate call center earlier in the day where they used high pressure sales tactics and were unable to quote me a comparative rate unless I asked them to re-run the quote with different drop-off and pick up locations. The Houghton Lake team picked up the ball that the corporate call-center dropped, and we had a terrific rental from them.
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November 2022 by Dingo D
Sandy was so helpful during such a hard move cross state! She went above and beyond for us to make sure our move went smoothly. Can't thank you enough! So much appreciated! Highly recommend!
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November 2022 by Conway Arnold
Sales woman was very unclear on the hours of operation. Tried to charge me for a full day but the trailer has to be returned in 4 hrs? Since when is 4 hrs a full day???? I will never use u-haul again. Home Depot has trailers for less $ anyway and the sales person isn't 20 yr old kid that doesn't explain anything...
